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AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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Comments

  • #3252
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    Rewired wrote: »
    Is there a delay on the US side? Had a US item confirmed delivered on the 27th, but but update from AP yet.

    I have a friend who got no update about a US parcel until it was out for delivery from his local PO. It was as if it was never scanned. This was just before Christmas.


  • #3253
    amdaley28
    Registered Users, Registered Users 2 Posts: 811 ✭✭✭amdaley28


    All that fandango wrote: »
    Has anyone ever had An Post/Addresspal email them to say there is an issue with their card? My order arrived into their US hub on the 28th , Addresspal couldnt process my card for the postage and to check my card details were correct and that they would attempt again in a couple days. Everything is fine with my card. Just after getting the same email from them again. Using my card to buy online and withdraw at atms theres no issues there. Whats the best way to contact them on this?

    Go to your Address Pal account & check there.


  • #3254
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭5star02707


    Do addresspal send notifications to your account in their UK hub or once it reaches here in Dublin?

    Still no update on 2 parcels I'm expecting. Sent them an email already and they replied with the usual automated reply.

    'AddressPal service has different delivery times from when an item arrives at its hubs. It takes 3 to 4 working days for UK home delivery and 5 to 6 working days for USA home delivery. Notification is generated when home delivery items are processed and can be used to track parcels.

    AddressPal does not confirm receipt of customers’ items when they arrive at its hubs. The courier companies who deliver them send confirmation.'


  • #3255
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    AmyMay wrote: »
    Gosh, is it something valuable? One of the parcels I know should be labelled perfectly, as I order from there often. I see AirBusiness have a UK number, I'll try phone that tomorrow. I actually sent an email to their head of customer services too to try get it escalated so I'll post an update if she gets back to me.
    I am just bypassing An Post, like you said, they can only do so much. I doubt the issue lies with them.

    Yes, it's valuable (monetary wise, not sentimental, thankfully). I got hold of a particular phone agent yesterday who actually did something! Yay! And, they called me back this morning to say my package had been kind of found. No details as yet as to when I'll receive it, and there are question marks around who covers custom charges etc, but at least I know the parcel exists, and is in their warehouse. They don't know the precise location, but they know they have it.

    To try to be mildly fair to them, it seems the part of the address with the AP number got ripped off somewhere along the way. And I can understand when they were swamped, a parcel with a missing AP was probably pretty low on their priorities.

    On the other hand, it had been logged somewhere with the RoyalMail tracking number, which is how they found out they still have it. And I've provided that Royal Mail tracking number and my AP number at least 6 times over the last month. So it seems that up until yesterday, no-one had even bothered to search a file/database/whatever for that RM number.

    I'm trying to be understanding of the amount of parcels they were dealing with at the time, but it's frustrating to know that with a 2 minute computer search they could have let me know months ago that it was safe, and presumably have associated the correct forwarding details with it at that stage (though that's just a guess).

    Anyway, it's not over until it turns up in my grubby little fists.


  • #3256
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    Thoie wrote: »
    Yes, it's valuable (monetary wise, not sentimental, thankfully). I got hold of a particular phone agent yesterday who actually did something! Yay! And, they called me back this morning to say my package had been kind of found. No details as yet as to when I'll receive it, and there are question marks around who covers custom charges etc, but at least I know the parcel exists, and is in their warehouse. They don't know the precise location, but they know they have it.

    To try to be mildly fair to them, it seems the part of the address with the AP number got ripped off somewhere along the way. And I can understand when they were swamped, a parcel with a missing AP was probably pretty low on their priorities.

    On the other hand, it had been logged somewhere with the RoyalMail tracking number, which is how they found out they still have it. And I've provided that Royal Mail tracking number and my AP number at least 6 times over the last month. So it seems that up until yesterday, no-one had even bothered to search a file/database/whatever for that RM number.

    I'm trying to be understanding of the amount of parcels they were dealing with at the time, but it's frustrating to know that with a 2 minute computer search they could have let me know months ago that it was safe, and presumably have associated the correct forwarding details with it at that stage (though that's just a guess).

    Anyway, it's not over until it turns up in my grubby little fists.

    Great news, I will provide them with my courier/mail tracking numbers and hopefully the situation is similar.
    I hope yours shows up soon, at least you know it exists. You have a good case to not pay customs, or if they charge your card to be entitled look for compensation retrospectively seeing as the item was purchased before Jan 1st.


  • #3257
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭5star02707


    This is my concern too
    Both parcels I've ordered have been delivered to them according to royal mail tracking but it still not showing on my account. I already gave them the tracking numbers but they aren't bothered to check their system.

    Atleast yours is helpful enough


  • #3258
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    Are they definitely going to charge a 'handling fee' for a customs inspection. ? Surely this is a State service and we should not be charged for this on top of duties and vat ? For a state service they are also very unreliable and now have a monopoly on the UK online trade which is a disaster for the consumer.


  • #3259
    el Fenomeno
    Registered Users, Registered Users 2 Posts: 3,354 ✭✭✭el Fenomeno


    Well they've definitely upped their customs inspection game.

    I used them nearly 100 times last year, all for deliveries from the US. I'd say 15-20 of those were caught for customs and/or VAT.

    I've received 5 into Dublin from the US since 1st January and all 5 hit for VAT.

    Whatever measures they've put in place for UK orders is resulting in a higher hit rate for all non-EU packages it seems.

    Each one with an additional €3.50 handling fee.


  • #3260
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    el Fenomeno wrote: »
    Well they've definitely upped their customs inspection game.

    I used them nearly 100 times last year, all for deliveries from the US. I'd say 15-20 of those were caught for customs and/or VAT.

    I've received 5 into Dublin from the US since 1st January and all 5 hit for VAT.

    Whatever measures they've put in place for UK orders is resulting in a higher hit rate for all non-EU packages it seems.

    Each one with an additional €3.50 handling fee.

    Was it just 3.50, or was that in addition to the €10?


  • #3261
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    recipio wrote: »
    Are they definitely going to charge a 'handling fee' for a customs inspection. ? Surely this is a State service and we should not be charged for this on top of duties and vat ? For a state service they are also very unreliable and now have a monopoly on the UK online trade which is a disaster for the consumer.

    Find someone to do it for free. Customs clearance has always been charged on imports from outside the EU.


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  • #3262
    el Fenomeno
    Registered Users, Registered Users 2 Posts: 3,354 ✭✭✭el Fenomeno


    whiterebel wrote: »
    Was it just 3.50, or was that in addition to the €10?

    €15.99 AddressPal Fee (US Home Delivery)
    €3.50 Customs/VAT Processing Fee

    + Whatever the Custom/VAT amount payable was


  • #3263
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    5star02707 wrote: »
    This is my concern too
    Both parcels I've ordered have been delivered to them according to royal mail tracking but it still not showing on my account. I already gave them the tracking numbers but they aren't bothered to check their system.

    Atleast yours is helpful enough

    Try tweet them or send them a message on twitter, I did this and they rang me back this morning... unconventional, but getting somewhere.


  • #3264
    kogrady
    Registered Users Posts: 21 ✭kogrady


    My parcel was delivered 24/12 home delivery and still no tracking number

    I just spoke to someone at AddressPal and they told me all items received up to and including 31st December have already been sent to Ireland even without processing to avoid any customs and import fees
    They are now working through the items in Ireland
    So anything received in the hub up to 31st December should be ok


  • #3265
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭5star02707


    kogrady wrote: »
    My parcel was delivered 24/12 home delivery and still no tracking number

    I just spoke to someone at AddressPal and they told me all items received up to and including 31st December have already been sent to Ireland even without processing to avoid any customs and import fees
    They are now working through the items in Ireland
    So anything received in the hub up to 31st December should be ok

    Grand if that's the case


  • #3266
    kogrady
    Registered Users Posts: 21 ✭kogrady


    5star02707 wrote: »
    Grand if that's the case

    I know it’s a relief and explains why we still havent receiving any tracking number, as they could of got very out of date sequence in the containers so it should just be a case of working through the backlog
    (At least we know we won’t face any extra fees)


  • #3267
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    el Fenomeno wrote: »
    €15.99 AddressPal Fee (US Home Delivery)
    €3.50 Customs/VAT Processing Fee

    + Whatever the Custom/VAT amount payable was

    I'm surprised they dropped the fee, I thought it was going to be €10.00 plus an additional €3.50. They cannot be completing customs entries if that's all they are charging. Which leads into the next question - if you need to return if, can they give you anything to use as proof that you imported it paying VAT/Duty in the first place?


  • #3268
    kogrady
    Registered Users Posts: 21 ✭kogrady


    whiterebel wrote: »
    I'm surprised they dropped the fee, I thought it was going to be €10.00 plus an additional €3.50. They cannot be completing customs entries if that's all they are charging. Which leads into the next question - if you need to return if, can they give you anything to use as proof that you imported it paying VAT/Duty in the first place?

    I would imagine for UK it’s €6.50 plus the €3.50 when they need to get contents and value and they complete the customs declaration
    Then it will go to Ireland customs who calculate it and an post will then add their €10 onto customs to collect it

    So it looks like they’ve also added the €3.50 for doing this with US items too


  • #3269
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭5star02707


    kogrady wrote: »
    I know it’s a relief and explains why we still havent receiving any tracking number, as they could of got very out of date sequence in the containers so it should just be a case of working through the backlog
    (At least we know we won’t face any extra fees)

    Did it atleast appear in your AP account or no? Have no idea how long it will take them to charge us


  • #3270
    kogrady
    Registered Users Posts: 21 ✭kogrady


    5star02707 wrote: »
    Did it atleast appear in your AP account or no? Have no idea how long it will take them to charge us

    No it still hasn’t gone on my account or been processed or charged and that was from 24th December receipt there in warehouse
    I imagine they are just working through the back log so just doing it crate by crate in no particular order


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  • #3271
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    kogrady wrote: »
    I would imagine for UK it’s €6.50 plus the €3.50 when they need to get contents and value and they complete the customs declaration
    Then it will go to Ireland customs who calculate it and an post will then add their €10 onto customs to collect it

    So it looks like they’ve also added the €3.50 for doing this with US items too

    So, getting a parcel from the UK is going to be 6.50 + 3.50 + 10 euro + any customs and Vat if applied..? That's two processing fees one in the UK and one in Ireland. How can they possibly justify that.?


  • #3272
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    recipio wrote: »
    So, getting a parcel from the UK is going to be 6.50 + 3.50 + 10 euro + any customs and Vat if applied..? That's two processing fees one in the UK and one in Ireland. How can they possibly justify that.?

    Ordering from the UK will be more hassle than it's worth. I've received multiple parcels from the US and AUS both with UPS and An Post and you do end up paying a huge amount. You need to be aware of this before you order, and decide if it is worth the cost. I had a few parcels that never got done for customs but that was five or six years ago now. They will just keep tacking on 'handling fees/charges' to cover paperwork and justify it that way, this is nothing new for non EU parcels.... hidden charges with all courier services.


  • #3273
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    recipio wrote: »
    So, getting a parcel from the UK is going to be 6.50 + 3.50 + 10 euro + any customs and Vat if applied..? That's two processing fees one in the UK and one in Ireland. How can they possibly justify that.?

    One is to actually move it, space on planes isn't free. The €10 is to do the customs entry and lay out the VAT, find someone who'll do it for less......


  • #3274
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    recipio wrote: »
    So, getting a parcel from the UK is going to be 6.50 + 3.50 + 10 euro + any customs and Vat if applied..? That's two processing fees one in the UK and one in Ireland. How can they possibly justify that.?

    I think you're doubling it. For something coming through AddressPal UK, it will be €6.50 (AddressPal Fee) + €3.50 (customs clearance) + whatever duty/VAT is due.


  • #3275
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    AmyMay wrote: »
    Ordering from the UK will be more hassle than it's worth. I've received multiple parcels from the US and AUS both with UPS and An Post and you do end up paying a huge amount. You need to be aware of this before you order, and decide if it is worth the cost. I had a few parcels that never got done for customs but that was five or six years ago now. They will just keep tacking on 'handling fees/charges' to cover paperwork and justify it that way, this is nothing new for non EU parcels.... hidden charges with all courier services.

    What hidden charges? They all lay out their charges in great detail.


  • #3276
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    whiterebel wrote: »
    What hidden charges? They all lay out their charges in great detail.

    I definitely got a courier parcel in the past where I wasn't expecting one part of the fee, although anticipated all the others, admittedly it was probably an online order and I'd no idea who the courier would be anyway until it was mailed out. The dangers of online shopping. Agreed though that An Post themselves do have fees listed online.


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  • #3277
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    AmyMay wrote: »
    I definitely got a courier parcel in the past where I wasn't expecting one part of the fee, although anticipated all the others, admittedly it was probably an online order and I'd no idea who the courier would be anyway until it was mailed out. The dangers of online shopping. Agreed though that An Post themselves do have fees listed online.

    As do DHL, FedEx etc. Big difference between saying they have hidden charges, and you not expecting a charge?


  • #3278
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    AmyMay wrote: »
    I definitely got a courier parcel in the past where I wasn't expecting one part of the fee, although anticipated all the others, admittedly it was probably an online order and I'd no idea who the courier would be anyway until it was mailed out. The dangers of online shopping. Agreed though that An Post themselves do have fees listed online.
    whiterebel wrote: »
    As do DHL, FedEx etc. Big difference between saying they have hidden charges, and you not expecting a charge?

    I think it's more the point of not knowing what the charges are going to be until they turn up at your door. I remember ordering things from the US in the past, and the fees having a pretty wide range, depending on who the couriers were. I remember ordering two similar things of similar value, one was about £20 extra when it arrived (yes, pounds, it's that long ago), and got hit with a bill for over £60 for the other due to being delivered by a different company. At least with AddressPal you know what those fees are up front.


  • #3279
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,053 Mod ✭✭✭✭whiterebel


    There is a sticky thread in the Online buying & Auctions thread, which is the parent forum for this. It lays out how to calculate VAT and duty, and lays out what you can expect in charges. As I said, all the couriers lay out there charges, having seen the evidence on our own forum, people don't read them. Buying from outside the EU is a minefield if you don't do some homework on it in advance.


  • #3280
    wozniattack
    Registered Users Posts: 65 ✭✭wozniattack


    All that fandango wrote: »
    Has anyone ever had An Post/Addresspal email them to say there is an issue with their card? My order arrived into their US hub on the 28th , Addresspal couldnt process my card for the postage and to check my card details were correct and that they would attempt again in a couple days. Everything is fine with my card. Just after getting the same email from them again. Using my card to buy online and withdraw at atms theres no issues there. Whats the best way to contact them on this?


    I had that on the 30th, the item was moved to the Specials area.

    Same day another payment went through fine.
    Three went through fine on the 31st.

    The first is still in the specials area.

    I called them, and she said she's making a ticket for the Depot to try again.

    I'd recommend calling them.


  • #3281
    kogrady
    Registered Users Posts: 21 ✭kogrady


    Thoie wrote: »
    I think you're doubling it. For something coming through AddressPal UK, it will be €6.50 (AddressPal Fee) + €3.50 (customs clearance) + whatever duty/VAT is due.

    With US AddressPal AnPost add an additional €10 onto the customs charges for collecting the money at the door
    I can’t see that this will stop just because they are charging an extra €3.50 in the first instance because there is more work involved now I think the €3.50 is for the paperwork we’ll still get charged the €10 for collection too
    But I could be wrong we’ll have to see but I won’t be using the service anymore


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  • #3282
    el Fenomeno
    Registered Users, Registered Users 2 Posts: 3,354 ✭✭✭el Fenomeno


    kogrady wrote: »
    With US AddressPal AnPost add an additional €10 onto the customs charges for collecting the money at the door
    I can’t see that this will stop just because they are charging an extra €3.50 in the first instance because there is more work involved now I think the €3.50 is for the paperwork we’ll still get charged the €10 for collection too

    My 5 packages recieved from the US this week have all had a €3.50 charge. No €10 charge on any of them.

    Granted, maybe that's because they were only eligible for VAT, and were under the Customs threshold.


  • #3283
    kogrady
    Registered Users Posts: 21 ✭kogrady


    el Fenomeno wrote: »
    My 5 packages recieved from the US this week have all had a €3.50 charge. No €10 charge on any of them.

    Granted, maybe that's because they were only eligible for VAT, and were under the Customs threshold.


    Either that or did you check the label on the package that set out the fees they add it on that charge when the postman collects it
    It isn’t taken by AddressPal but it’s an additional seperate AnPost collection charge that is added onto the fee the postman collects


  • #3284
    Quackster
    Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    kogrady wrote: »
    With US AddressPal AnPost add an additional €10 onto the customs charges for collecting the money at the door
    I can’t see that this will stop just because they are charging an extra €3.50 in the first instance because there is more work involved now I think the €3.50 is for the paperwork we’ll still get charged the €10 for collection too
    But I could be wrong we’ll have to see but I won’t be using the service anymore
    My understanding is that instead of charging €10 on parcels that are flagged for customs charges, An Post is now charging €3.50 on all parcels that are submitted to customs, whether customs charges are raised on them or not.

    Customs charges are being collected online or at the PO now, no longer at the door.


  • #3285
    kogrady
    Registered Users Posts: 21 ✭kogrady


    Quackster wrote: »
    My understanding is that instead of charging €10 on parcels that are flagged for customs charges, An Post is now charging €3.50 on all parcels that are submitted to customs, whether customs charges are raised on them or not.

    Customs charges are being collected online or at the PO now, no longer at the door.

    I hope that is the case as it used to be 1 percent of the value with a minimum charge of €10
    €3.50 would be a lot better if this is the case


  • #3286
    Quackster
    Moderators, Regional South Moderators Posts: 5,869 Mod ✭✭✭✭Quackster


    kogrady wrote: »
    I hope that is the case as it used to be 1 percent of the value with a minimum charge of €10
    €3.50 would be a lot better if this is the case
    Yeah, I'm just going on my reading of updated AddressPal info so I'm guessing the €10/1% still applies for non-AddressPal items.


  • #3287
    mr_jackapple
    Registered Users Posts: 41 ✭mr_jackapple


    Apologies if this has already been answered, but how does Customs / Revenue calculate the charges if there’s no customs declaration on the label. I imagine the sender of the item within the UK wouldn’t have to complete any of that because it’s a domestic delivery to AddressPal. Does Revenue open the package to try make a guesstimate of the item’s value? If there’s no clear indication of value either inside the package or on the label, how do they make that determination? Curious. I thought I’d give it a whirl. Have an item worth about €100 being delivered to AP later this week. I’ll pay the fees because I need the item, but just curious how they’ll calculate it, if at all.


  • #3288
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    kogrady wrote: »
    My parcel was delivered 24/12 home delivery and still no tracking number

    I just spoke to someone at AddressPal and they told me all items received up to and including 31st December have already been sent to Ireland even without processing to avoid any customs and import fees
    They are now working through the items in Ireland
    So anything received in the hub up to 31st December should be ok

    I have been in contact with AirBusiness, who run the UK hubs, who confirmed this.


  • #3289
    Maidhci
    Registered Users, Registered Users 2 Posts: 865 ✭✭✭Maidhci


    mr_jackapple wrote: »
    Apologies if this has already been answered, but how does Customs / Revenue calculate the charges if there’s no customs declaration on the label. I imagine the sender of the item within the UK wouldn’t have to complete any of that because it’s a domestic delivery to AddressPal. Does Revenue open the package to try make a guesstimate of the item’s value? If there’s no clear indication of value either inside the package or on the label, how do they make that determination? Curious. I thought I’d give it a whirl. Have an item worth about €100 being delivered to AP later this week. I’ll pay the fees because I need the item, but just curious how they’ll calculate it, if at all.

    Was wondering the same thing myself - occasionally order hybrid vegetable seeds from a UK supplier, who will no longer service the Irish market. As I am an AP customer I thought this was the solution, but obviously have no idea how it will operate as it would be a domestic transaction from the supplier's perspective and no customs declaration etc. would be completed. My transactions would not be subject to customs charges and as far as I am aware, zero rated for VAT purposes. Could you let us know how your transaction was processed. Thanks.


  • #3290
    mr_jackapple
    Registered Users Posts: 41 ✭mr_jackapple


    Maidhci wrote: »
    Was wondering the same thing myself - occasionally order hybrid vegetable seeds from a UK supplier, who will no longer service the Irish market. As I am an AP customer I thought this was the solution, but obviously have no idea how it will operate as it would be a domestic transaction from the supplier's perspective and no customs declaration etc. would be completed. My transactions would not be subject to customs charges and as far as I am aware, zero rated for VAT purposes. Could you let us know how your transaction was processed. Thanks.

    Will do. Package was delivered to AP in the UK this morning, so I should find out what happens in the coming days.


  • #3291
    oisin097
    Registered Users Posts: 6 ✭oisin097


    Anyone waiting on deliveries from AddressPal USA?

    Had one package delivered to the hub on December 28th and another on December 30th, no update from either.


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  • #3292
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭5star02707


    oisin097 wrote: »
    Anyone waiting on deliveries from AddressPal USA?

    Had one package delivered to the hub on December 28th and another on December 30th, no update from either.

    We're all on the same boat, had 2 packages delivered in UK hub 30 and 31st December and no update still

    It's a waiting game. A full week now


  • #3293
    recipio
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭recipio


    5star02707 wrote: »
    We're all on the same boat, had 2 packages delivered in UK hub 30 and 31st December and no update still

    It's a waiting game. A full week now

    Ordered a woodworking tool from Canada. Freepost to the US but $100 Fedex Economy to Ireland from Canada. Naturally went with addresspal. They are cheap as chips compared to the couriers and you are probably going to be hit for Customs and Vat either way. Its all swings and roundabouts. :rolleyes:


  • #3294
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,286 Mod ✭✭✭✭The_Conductor


    oisin097 wrote: »
    Anyone waiting on deliveries from AddressPal USA?

    Had one package delivered to the hub on December 28th and another on December 30th, no update from either.

    Waiting on 3 items from the US and 2 from the UK- including 14kg of food ingredients, which of course, doesn't have any customs declaration on it.......

    The US items include a laptop, a musical instrument and a vintage HF amp (all secondhand items from various auctions).

    Absolutely nada on my addresspal account from either the US or the UK.


  • #3295
    oisin097
    Registered Users Posts: 6 ✭oisin097


    The_Conductor wrote: »
    Waiting on 3 items from the US and 2 from the UK- including 14kg of food ingredients, which of course, doesn't have any customs declaration on it.......

    The US items include a laptop, a musical instrument and a vintage HF amp (all secondhand items from various auctions).

    Absolutely nada on my addresspal account from either the US or the UK.

    Interesting, when did your orders arrive at the depot? I am only concerned because the value of my items is about 1000 euro in total.


  • #3296
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,286 Mod ✭✭✭✭The_Conductor


    oisin097 wrote: »
    Interesting, when did your orders arrive at the depot? I am only concerned because the value of my items is about 1000 euro in total.

    29th-30th-31st (all 5 deliveries)
    Mine aren't as valuable as yours (I was quite deliberate to try and get in under the EUR150 customs trigger)- but they'd all be over a hundred each.
    The food ingredients- would be the single most expensive delivery.

    I have tracking for all items arriving at Englishtown in the US- or Hatfield in the UK- so I know An Post got them- where they are now- or why they haven't been uploaded, I do not know.

    I am somewhat worried about the food ingredients- as it has a somewhat limited shelf life- the rest, if it turns up, I'll be happy enough, but I'd like reassurance that An Post acknowledge that they have the orders..........


  • #3297
    oisin097
    Registered Users Posts: 6 ✭oisin097


    The_Conductor wrote: »
    29th-30th-31st (all 5 deliveries)
    Mine aren't as valuable as yours (I was quite deliberate to try and get in under the EUR150 customs trigger)- but they'd all be over a hundred each.
    The food ingredients- would be the single most expensive delivery.

    I have tracking for all items arriving at Englishtown in the US- or Hatfield in the UK- so I know An Post got them- where they are now- or why they haven't been uploaded, I do not know.

    I am somewhat worried about the food ingredients- as it has a somewhat limited shelf life- the rest, if it turns up, I'll be happy enough, but I'd like reassurance that An Post acknowledge that they have the orders..........

    Just got an update that one of my items was received and dispatched. Not sure which one. You should see updates soon.


  • #3298
    kogrady
    Registered Users Posts: 21 ✭kogrady


    mr_jackapple wrote: »
    Apologies if this has already been answered, but how does Customs / Revenue calculate the charges if there’s no customs declaration on the label. I imagine the sender of the item within the UK wouldn’t have to complete any of that because it’s a domestic delivery to AddressPal. Does Revenue open the package to try make a guesstimate of the item’s value? If there’s no clear indication of value either inside the package or on the label, how do they make that determination? Curious. I thought I’d give it a whirl. Have an item worth about €100 being delivered to AP later this week. I’ll pay the fees because I need the item, but just curious how they’ll calculate it, if at all.

    The way they used to do it with USA AddressPal was to email you and ask for a copy of the purchase invoice (Paypal transaction usually) they then compete the customs declaration on the parcel adding on the cost of the AddressPal fee to the total value, the parcel was then forwarded to Ireland where it is calculated by customs and an extra €10 AnPost collection fee added onto the overall charge
    The postman would collect the total amount when he delivers it
    So I am guessing that they will follow a similar system now with UK deliveries


  • #3299
    bo0li5eumx12kp
    Banned (with Prison Access) Posts: 1,355 ✭✭✭bo0li5eumx12kp


    I ordered by way of Royal mail with tracking, signed by "XP1" at the Hatfield addresspal address last week (just some weird lines), yet nothing has shown on "delivery-events" on address pal website.

    Ees normaal?

    If they receive a parcel, shouldn't they notify you of such etc?

    Anyone received a delivery from them recently?


  • #3300
    Spocker
    Moderators Posts: 6,881 ✭✭✭Spocker


    The AddressPal thread is over here -> https://www.boards.ie/vbulletin/showthread.php?t=2057516584


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  • #3301
    Caranica
    Registered Users, Registered Users 2 Posts: 10,161 ✭✭✭✭Caranica


    Emily Spicy Runway wrote: »
    I ordered by way of Royal mail with tracking, signed by "XP1" at the Hatfield addresspal address last week (just some weird lines), yet nothing has shown on "delivery-events" on address pal website.

    Ees normaal?

    If they receive a parcel, shouldn't they notify you of such etc?

    Anyone received a delivery from them recently?

    Can take up to a week to be checked in. Happened me last month. Received by them on a Tuesday, didn't show on their system until the following Monday. I got it two days later.


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