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PS5 System crashes and random shutdowns thread

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Comments

  • #32
    SymbolicActs
    Registered Users, Registered Users 2 Posts: 30 ✭SymbolicActs


    Seems like a good thread to ask - anyone having connectivity issues, specifically since the December 9th firmware update?

    Mine stays connected (via WiFi) for random amounts of time, disconnects, then the only way to reconnect is to reboot.

    Driving me around the twist.


  • #33
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,856 Mod ✭✭✭✭Kimbot


    SymbolicActs wrote: »
    Seems like a good thread to ask - anyone having connectivity issues, specifically since the December 9th firmware update?

    Mine stays connected (via WiFi) for random amounts of time, disconnects, then the only way to reconnect is to reboot.

    Driving me around the twist.

    It's possible your router is acting up, if it's a few years old contact your provider and request a new one :)


  • #34
    SymbolicActs
    Registered Users, Registered Users 2 Posts: 30 ✭SymbolicActs


    Nope, my router is just dandy, everything else works as expected and this started happening immediately (as in about 10 minutes) after I installed the 09/12 firmware update. Zero connections issues prior to that.


  • #35
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,856 Mod ✭✭✭✭Kimbot


    SymbolicActs wrote: »
    Nope, my router is just dandy, everything else works as expected and this started happening immediately (as in about 10 minutes) after I installed the 09/12 firmware update. Zero connections issues prior to that.

    How many devices have you got attached to your router at the same time on WiFi?


  • #36
    Potential-Monke
    Registered Users, Registered Users 2 Posts: 14,521 ✭✭✭✭Potential-Monke


    So been using rest mode again lately as it seemed to be working, but last night when I went to turn it on, I had removed the cable and noticed the console had no lights at all. Pressed the PS button on the DS and nothing, just flashing blue lights on the controller as if it was searching for the console to connect to. Lights went off, tried it again, no joy. Pressed the power button on the PS5 and nothing. Then, it powers on but no note that it was powered off incorrectly. DS still wouldn't connect so had to connect the cable to it and the console again, and it's working again now.

    Nephew had the same issue the other night with his 8 hour old console. There's still some gremlins they need to iron out.


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  • #37
    steescribbles
    Registered Users, Registered Users 2 Posts: 66 ✭✭steescribbles


    There's definitely something going on with external storage with the PS5 (Western Digital 4TB Black). When I had it connected to the PS4, it was silent when connected and not in use.
    When it's connected to the PS5 and playing a game in system storage, or when the console is completely idle, it's constantly active and making little hard drive noises and also gets very hot, a lot hotter than how the PS4 made it. I'm not sure if the drive is also unmounted during the shut down procedure and that's sort of worrying.
    I've been looking at threads mentioning system crashes and bricks, and external storage seems to come up a lot, especially when it's in use while playing a PS5 game whether it be downloading updates or games, or just nothing at all.


  • #38
    tbayers
    Registered Users, Registered Users 2 Posts: 501 ✭✭✭tbayers


    Any way to post clips on here? Only way I can explain whats happening to mine is via video. Every time it starts back up it just gets caught in a loop. Same when I exit a game

    And just realised that not one of the PS Plus Collection games are working on PS5. System keeps crashing, have tried all 3 that I downloaded. Will be ringing them on Monday.. Must be an SSD issue


  • #39
    Potential-Monke
    Registered Users, Registered Users 2 Posts: 14,521 ✭✭✭✭Potential-Monke


    tbayers wrote: »
    Any way to post clips on here?

    Only way I know of it to upload to YT or some other video hosting site and post the link.

    But does sound like you have a knackered PS5. I've played a good few games from the Plus collection with no issues. You might be right with the SSD, makes sense. You could try a factory reset maybe, if you've nothing left to try? Could fix it, could make it worse...


  • #40
    tbayers
    Registered Users, Registered Users 2 Posts: 501 ✭✭✭tbayers


    Potential-Monke wrote: »
    Only way I know of it to upload to YT or some other video hosting site and post the link.

    But does sound like you have a knackered PS5. I've played a good few games from the Plus collection with no issues. You might be right with the SSD, makes sense. You could try a factory reset maybe, if you've nothing left to try? Could fix it, could make it worse...

    Ye it's just a restart crash loop on start up every time. But gets further each attempt. Eventually reaches home screen after a few minutes of doing nothing on my side. Games (ps5) playing fine then. Yet if I gold down home button it crashes. Then downloaded a few ps4 via plus collection and not one has worked, all cause hard crash and plugging out console is only way. So obviously haven't tried them again.

    Yes have tried everything. Hard reset, rebuild, reinstall etc. Rang support yesterday, logged with engineers and expecting a call back. Pity but at least I can still play it, just not at its full potential


  • #41
    tbayers
    Registered Users, Registered Users 2 Posts: 501 ✭✭✭tbayers


    So a quick update on this. PS5 not working at all now, constsntly crashing since a game was updated. Reinstalled everything and still useless. Just off phone to PS Support and they are drill telling me it's a software issue. I asked could I send it in as its sitting there redundant and they said it would only be sent back as it isn't hardware related. I'm getting green screen, restart loop that now isn't coming out of, crashes etc.

    So they they won't do anything until the engineers contact me. Luckily most games I play are all on PS4 so back to that it is


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