PS5 System crashes and random shutdowns thread

Snake Plisken

This console seems to be a hell of a lot more buggy on launch then the PS4 was. I've had it crash and shutdown twice now first time was plugging my PS4 external drive to it seemed to not like it and shutdown and had to power it up via the front button. So I decided to not plug in my external hard drive again. That was two weeks ago. Anyway I mostly play call of duty cold war and have had no issues, played it for two hours tonight no issue came out of the game left it on the PS5 main menu and watched a bit of tv, about 20 minutes later I noticed the ps5 blue light pulse and shutdown I pressed the ps button on the DS5 and that came on but the PS5 stayed off I had to power on with the front button and it says repairing. Console storage shuts down and boots back up to a screen with error code CE-108262-9 and says a problem occured in the system software last time your ps5 was used you get to report it and it reboots and comes back up into normal menu.
On googling the thread I'm not the only one with the error in some cases Sony support have RMA'd the console and some have said it's system software that needs to be patched. Could be Coldwar causing it to crash but I had closed that out.
Anyone else get this error or similar errors?

F1ngers

Have at least 1 shutdown per day, playing cold war zombies.
Worst day was 4 shutdowns, no errors though.

On restart it's doing a storage repair and is at 39% every time it happens.

I report the error after it completes the storage repair.

Snake Plisken

F1ngers wrote: »

Have at least 1 shutdown per day, playing cold war zombies.
Worst day was 4 shutdowns, no errors though.

On restart it's doing a storage repair and is at 39% every time it happens.

I report the error after it completes the storage repair.

Have you an external drive attached or ever attached with your PS4 games? I'm hoping it's only a software issue that Sony can patch out but I have my doubts

F1ngers

Snake Plisken wrote: »

Have you an external drive attached or ever attached with your PS4 games? I'm hoping it's only a software issue that Sony can patch out but I have my doubts

No, I only have the pulse headset dongle plugged in front USB port.

Snake Plisken

F1ngers wrote: »

No, I only have the pulse headset dongle plugged in front USB port.

Have you tried turning off ray tracing in graphics settings in cold war?

F1ngers

Snake Plisken wrote: »

Have you tried turning off ray tracing in graphics settings in cold war?

I have, no difference, still shuts down.

3DataModem

There's a known problem with "rest mode"... disable it, and shut off when you want to stop playing. It'll be patched.

Taltos

I’ve reduced my system freezes by never using rest mode anymore and also before I play a game checking that its completed downloading, even if it shows its finished I’ll check the downloads section and 9 times out of 10 there is still download activity going on there.
I also set the output to a static 1080p instead of automatic, that seemed to help too

New glitch though is my disk drive.
Twice over the weekend it opens the splash screen of the game but the drive never kicks in...
I’ve had to close the game from the menu and even eject the disk before it will spin up again.

Checking system errors on the disk and freezing - nothing there... Just the usual WiFi connection issues, which based on where the PS5 is I’m just going to live with.

Snake Plisken

Yeah the first issue I had was ps5 went into rest mode with the external drive plugged in, I properly removed it after that and hasn't been plugged into my PS5 since. Last night was very random I had played both multiplayer and Zombies solos on PS5 closed the game out and left it on the dashboard to charge the controller whilst I watched a bit of TV, so wasn't even stressing the system. I'm sure Sony knows what is causing these crashes and hopefully working on a fix. Still going to play the crap out of the console as better to have it fail earlier when you can send it back into Sony under warrenty. Sigh it's true what they say about early adaptors being beta testers

steescribbles

I came across one system error while creating cache files for my extended storage PS4 games, but it was handled a lot better than the PS4 handled it. The UI faded out and I was presented with an error screen followed by a database rebuild, and after that, everything was fine.

The PS4 would cut to black, beep three times, reboot which halts the extended storage, and then do the rebuild.

EoinMcLovin

Happened just now, first time since launch. It looks like if playing a PS5 game and downloads to games on the external hard drive are copying, the system will crash. Update to The Division 2 was copying while playing Bugsnax

steescribbles

I think my PS5 just died after getting that last software update. It started when game updates for games on my external hard drive stopped downloading despite there being an active connection. I tried deleting them and they still showed up on the screen. Then I tried shutting down the console, and it didn't shut down until I held the power button down.

I was greeted with a "Repairing system storage" screen after that, and while I was able to boot back into the system, the same thing happened again. So I tried booting into safe mode and selecting Rebuild Database. Was met with the system storage repair screen again, followed by the rebuild database process. This also froze and caused my system to shut down. I then tried downloading the system update directly to the system. That also didn't work, the update failed. So at this moment, I'm power cycling the console to see if that clears the RAM of the console or not, because it is currently impossible for me to get into Safe Mode, as soon as I press the PS button on the controller, the screen freezes, and console reboots. No access to any of the options available in safe mode.

Could be looking at a repair/replace here. And after all the trouble of getting one too.

Anybody else encounter something like this?

I should add that I've never used rest mode and that it's been deactivated.

F1ngers

Had 1 shutdown on cold war zombies, very 1st game after it was updated 4 days ago.
So no other crashes on that for 3 days - fingers crossed on that one.

Have had 1 crash playing Cyberpunk(CE-108225-1) this afternoon.
This was reported, video included.
Played for a few more hours, no issues.

Fiftyfilthy

I’m going to hold on to my phone Ps5 for a few months then trade it in and get a newer one that is less rushed in production and more reliable

Anticipated this and was always my plan anyway

steescribbles

Mine's scheduled for replacement.

One thing I found a bit odd about the call I had with PlayStation is that the agent asked if my console was a "launch day model". Does that mean they differ from other batches?

Damien360

steescribbles wrote: »

Mine's scheduled for replacement.

One thing I found a bit odd about the call I had with PlayStation is that the agent asked if my console was a "launch day model". Does that mean they differ from other batches?

Surely agent would know from serial number or model number. Why would he mention that to you ?

steescribbles

Damien360 wrote: »

Surely agent would know from serial number or model number. Why would he mention that to you ?

He asked me that before asking for the serial number.

Potential-Monke

Had a little panic moment just there. I remember putting the console into rest mode last night, but I always close apps and games so there's no quick resume and nothing working away in the background. Went to turn it on there, blue lights on DS flashing fast. Looked at the console, no orange lights. Hmm, strange, maybe there was a power cut at some point.

Clicked the power button on the front, console beeped but nothing. No lights, no other noises. My heart dropped, but pressing it a second time it powered on as normal, but it obviously lost connection to the DS at some point, which is unusual. No warning/error that it was shut down incorrectly, so it shut itself down at some point since last night.

Keeping an eye on it now, and not using rest mode again for another while! Like above, I reckon I might trade in when the next model comes out. I'm still very happy with it, very few issues in general. But tonight made me panic slightly. It's also why my poor PS4 Pro is still sitting there, looking at me wondering why I don't play with it anymore. Just in case.

madmoe

Potential-Monke wrote: »

Had a little panic moment just there. I remember putting the console into rest mode last night, but I always close apps and games so there's no quick resume and nothing working away in the background. Went to turn it on there, blue lights on DS flashing fast. Looked at the console, no orange lights. Hmm, strange, maybe there was a power cut at some point.

Clicked the power button on the front, console beeped but nothing. No lights, no other noises. My heart dropped, but pressing it a second time it powered on as normal, but it obviously lost connection to the DS at some point, which is unusual. No warning/error that it was shut down incorrectly, so it shut itself down at some point since last night.

Keeping an eye on it now, and not using rest mode again for another while! Like above, I reckon I might trade in when the next model comes out. I'm still very happy with it, very few issues in general. But tonight made me panic slightly. It's also why my poor PS4 Pro is still sitting there, looking at me wondering why I don't play with it anymore. Just in case.

The exact same thing has happened to me multiple times so for now I will not use rest mode.

Cheers,
M

Riesen_Meal

madmoe wrote: »

The exact same thing has happened to me multiple times so for now I will not use rest mode.

Cheers,
M

Sure the PS4 launched without rest mode at all, then when it did launch it didn't work for the first month or two iirc, they will sort it eventually, obviously it is firmware related...

I think it's definitely related to whether an external drive is connected or not...

Potential-Monke

Fieldog wrote: »

Sure the PS4 launched without rest mode at all, then when it did launch it didn't work for the first month or two iirc, they will sort it eventually, obviously it is firmware related...

I think it's definitely related to whether an external drive is connected or not...

Unless it only happens if you don't have an external drive fitted, because I don't. The disc spin is still happening too, middle of watching Netflix and out of nowhere a loud fan noise. Scared the bejaysus outta me as I haven't left a disc in for ages.

F1ngers

F1ngers wrote: »

Had 1 shutdown on cold war zombies, very 1st game after it was updated 4 days ago.
So no other crashes on that for 3 days - fingers crossed on that one.

Have had 1 crash playing Cyberpunk(CE-108225-1) this afternoon.
This was reported, video included.
Played for a few more hours, no issues.

This post is 3 weeks old, have only had 1 crash since then, and that was over a week ago.
Haven't played Cyberpunk(requested refund) since then though, but no issues with CoD Zombies.

iamtony

Just a heads up for anyone who's console keeps turning on randomly and you have a media remote paired change its batteries!
I was disabling cec and stuff like that but the remote was the culprit all along.

tbayers

Hopefully the right thread. But was playing FIFA last few days. Was in rest mode last night i think. Played again for a few hours this afternoon no issues. Went to buy some FIFA points and it just froze, screen blinked green and shut down. Wouldn't load back up by pressing controller, had to press power button twice, repair drive etc.

Then loaded up FIFA again and held down PS button on controller to get to home screen and just froze again once I went back to home screen. Did same with Demons Souls, froze once I held PS button. Rebuilt data base, still no resolution. Finally caved in and did a factory reset. Still same issue. Turned off rest mode minute it crashed originally as heard about potential issues.

Finally found a way around it by just pressing PS button and selecting home from there. Going to ring on Tuesday but hopefully it is just a software issue. First time getting first release console, some pain tbh. Anyone else seeing similar issues??

.G.

I've had about 3 crashes since I got it, one it turned itself off and told me I killed the power when I didn't, the other two happened while gaming. I've been using rest mode frequently every day with no issues and the fact this thread has 25 replies in a month suggest there aren't really any major issues with this launch that couldn't be applied to any other launches.

tbayers

.G. wrote: »

I've had about 3 crashes since I got it, one it turned itself off and told me I killed the power when I didn't, the other two happened while gaming. I've been using rest mode frequently every day with no issues and the fact this thread has 25 replies in a month suggest there aren't really any major issues with this launch that couldn't be applied to any other launches.

Or it could be more to do with the fact there were select few to be got and boards wouldn't be a good indicator of customers overall experience?? I'd advise going to reddit to see there are some serious problems with the system crashing regularly.

Snake Plisken

Mine has settled down since last month, I closedown Coldwar when I finish playing it and have left it go into standby without any issue.
But I do believe there is some stability issues with the PS5, I know they had some issues with AMD getting a high yield on the APU. We shall see how it plays out in the next couple of months. I also see online the Controllers adaptive triggers are breaking already so expect that design to be revised in the near future as well.

tbayers

Snake Plisken wrote: »

Mine has settled down since last month, I closedown Coldwar when I finish playing it and have left it go into standby without any issue.
But I do believe there is some stability issues with the PS5, I know they had some issues with AMD getting a high yield on the APU. We shall see how it plays out in the next couple of months. I also see online the Controllers adaptive triggers are breaking already so expect that design to be revised in the near future as well.

Mine was behaving well too, had two crashed in Fifa at exact same time. That stopped. This one is just weird a it also happens exact same time.

First time getting a console from launch so I'm probably just not used to this.

Snake Plisken

tbayers wrote: »

Mine was behaving well too, had two crashed in Fifa at exact same time. That stopped. This one is just weird a it also happens exact same time.

First time getting a console from launch so I'm probably just not used to this.

My launch PS4 had it's fan going mad, didn't crash or anything but still ended up selling it to a friend, I managed to order the last rev of the PS4 before it went to the slim and it was very quite. Same with launch PS3 started to get the 360 version of the RROD, it's a risk you take, once we get news of revised hardware I think I'll be trading mine in for that if issues continue.

tbayers

Snake Plisken wrote: »

My launch PS4 had it's fan going mad, didn't crash or anything but still ended up selling it to a friend, I managed to order the last rev of the PS4 before it went to the slim and it was very quite. Same with launch PS3 started to get the 360 version of the RROD, it's a risk you take, once we get news of revised hardware I think I'll be trading mine in for that if issues continue.

Out of interest but would you lose much value on trade in? 20/30%??

Snake Plisken

tbayers wrote: »

Out of interest but would you lose much value on trade in? 20/30%??

Good question depends on demand for second hand PS5's when you trade them in. I'd say it could drop as low as 50% but you might take it if you continue to have hardware issues

SymbolicActs

Seems like a good thread to ask - anyone having connectivity issues, specifically since the December 9th firmware update?

Mine stays connected (via WiFi) for random amounts of time, disconnects, then the only way to reconnect is to reboot.

Driving me around the twist.

Kimbot

SymbolicActs wrote: »

Seems like a good thread to ask - anyone having connectivity issues, specifically since the December 9th firmware update?

Mine stays connected (via WiFi) for random amounts of time, disconnects, then the only way to reconnect is to reboot.

Driving me around the twist.

It's possible your router is acting up, if it's a few years old contact your provider and request a new one

SymbolicActs

Nope, my router is just dandy, everything else works as expected and this started happening immediately (as in about 10 minutes) after I installed the 09/12 firmware update. Zero connections issues prior to that.

Kimbot

SymbolicActs wrote: »

Nope, my router is just dandy, everything else works as expected and this started happening immediately (as in about 10 minutes) after I installed the 09/12 firmware update. Zero connections issues prior to that.

How many devices have you got attached to your router at the same time on WiFi?

Potential-Monke

So been using rest mode again lately as it seemed to be working, but last night when I went to turn it on, I had removed the cable and noticed the console had no lights at all. Pressed the PS button on the DS and nothing, just flashing blue lights on the controller as if it was searching for the console to connect to. Lights went off, tried it again, no joy. Pressed the power button on the PS5 and nothing. Then, it powers on but no note that it was powered off incorrectly. DS still wouldn't connect so had to connect the cable to it and the console again, and it's working again now.

Nephew had the same issue the other night with his 8 hour old console. There's still some gremlins they need to iron out.

steescribbles

There's definitely something going on with external storage with the PS5 (Western Digital 4TB Black). When I had it connected to the PS4, it was silent when connected and not in use.
When it's connected to the PS5 and playing a game in system storage, or when the console is completely idle, it's constantly active and making little hard drive noises and also gets very hot, a lot hotter than how the PS4 made it. I'm not sure if the drive is also unmounted during the shut down procedure and that's sort of worrying.
I've been looking at threads mentioning system crashes and bricks, and external storage seems to come up a lot, especially when it's in use while playing a PS5 game whether it be downloading updates or games, or just nothing at all.

tbayers

Any way to post clips on here? Only way I can explain whats happening to mine is via video. Every time it starts back up it just gets caught in a loop. Same when I exit a game

And just realised that not one of the PS Plus Collection games are working on PS5. System keeps crashing, have tried all 3 that I downloaded. Will be ringing them on Monday.. Must be an SSD issue

Potential-Monke

tbayers wrote: »

Any way to post clips on here?

Only way I know of it to upload to YT or some other video hosting site and post the link.

But does sound like you have a knackered PS5. I've played a good few games from the Plus collection with no issues. You might be right with the SSD, makes sense. You could try a factory reset maybe, if you've nothing left to try? Could fix it, could make it worse...

tbayers

Potential-Monke wrote: »

Only way I know of it to upload to YT or some other video hosting site and post the link.

But does sound like you have a knackered PS5. I've played a good few games from the Plus collection with no issues. You might be right with the SSD, makes sense. You could try a factory reset maybe, if you've nothing left to try? Could fix it, could make it worse...

Ye it's just a restart crash loop on start up every time. But gets further each attempt. Eventually reaches home screen after a few minutes of doing nothing on my side. Games (ps5) playing fine then. Yet if I gold down home button it crashes. Then downloaded a few ps4 via plus collection and not one has worked, all cause hard crash and plugging out console is only way. So obviously haven't tried them again.

Yes have tried everything. Hard reset, rebuild, reinstall etc. Rang support yesterday, logged with engineers and expecting a call back. Pity but at least I can still play it, just not at its full potential

tbayers

So a quick update on this. PS5 not working at all now, constsntly crashing since a game was updated. Reinstalled everything and still useless. Just off phone to PS Support and they are drill telling me it's a software issue. I asked could I send it in as its sitting there redundant and they said it would only be sent back as it isn't hardware related. I'm getting green screen, restart loop that now isn't coming out of, crashes etc.

So they they won't do anything until the engineers contact me. Luckily most games I play are all on PS4 so back to that it is