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One4all Gift Card rejected -anyone having issues?

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  • 14-12-2020 11:10am
    #1
    [Deleted User]
    Posts: 8,856 ✭✭✭


    Hi all
    Got a digital gift card from One4all- have downloaded the app and everything and registered with One4all.
    However card got rejected from an online purchase this morning and also it won’t add to my apple pay

    Customer service telephone line for One4all is madness- waited 1/2 hour and was then knocked off
    If I knew this was a known issue right now I’ll bide my time till they fix it but haven’t seen any emails notifying me of any issues so might be just the specific card


«1

Comments

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    #2
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    Are you sure the retailer is signed up for online O4A?


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    #3
    Rulmeq
    Registered Users Posts: 1,056 ✭✭✭Rulmeq


    sugarman wrote: »
    You can't add it to Apple or Google pay as far as I understand.


    You can, and you can use it as a contactless payment in most places (tesco was one of the last hold outs, but their new POS handles it perfectly).


    I've a feeling the OP hasn't received their PIN yet, they will have to contact One4All and talk to an agent (it can take an hour to get through), and get them to raise a ticket for it.


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    #4
    antimatterx
    Registered Users Posts: 2,668 ✭✭✭antimatterx


    I activated mine a Saturday and used it no problem on Saturday night in Tesco.

    It's a bit of a pain that you have to activate it, but it is a seem-less process.


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    #5
    Meeoow
    Registered Users Posts: 620 ✭✭✭Meeoow


    I saw somewhere that you can't use them for online purchases over 50 euro. Could that be the issue?


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    #6
    [Deleted User]
    Posts: 8,856 ✭✭✭ [Deleted User]


    Thanks guys.
    You CAN add a One4all digital voucher to Apple Pay. However there can be issues I believe.

    However you’re correct about some retailers not accepting online One4all vouchers- i forgot about that aspect-I was actually trying a registered retailer that didn’t allow online payments.

    But Apple Pay transfer is still an issue


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  • Options
    #7
    djdunny
    Registered Users Posts: 1,073 ✭✭✭djdunny


    I am experiencing a similar issue - I received a gift of a digital card last week and was only able to add it to my Apple Pay wallet this week - I kept getting an error that it couldn't contact the card issuer. Once it was successfully added, I have tried to make 2 purchases both have failed, stating an error in processing the payment.

    I'm sure they will just blame the "increase in demand" for this issue


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    #8
    antimatterx
    Registered Users Posts: 2,668 ✭✭✭antimatterx


    I got a chip and pin card with 500. My parents got one with the same value on the swipe cards. I thought that they couldn't put this much money on them anymore?


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    #9
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Gift cards that do not have a registration with user details are restricted to €50 max purchase online.

    This is an EU anti laundering regulation and applies to all anonymous gift cards.

    You can use them in store as normal.


    One trick is to buy a gift voucher for €50 from the store and then use that and a regular card to make a purchase (if the store has a gift voucher system)


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    #10
    antimatterx
    Registered Users Posts: 2,668 ✭✭✭antimatterx


    Darc19 wrote: »
    Gift cards that do not have a registration with user details are restricted to €50 max purchase online.

    This is an EU anti laundering regulation and applies to all anonymous gift cards.

    You can use them in store as normal.


    One trick is to buy a gift voucher for €50 from the store and then use that and a regular card to make a purchase (if the store has a gift voucher system)

    Well I checked the balance on the card my folks got. It's €500. There's no activation needed, it's not chip and pin. So I don't know how they got it


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    #11
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,650 Mod ✭✭✭✭L1011


    The balance can be higher than 50, the transaction limit being 50 does not prevent the card having more.


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    #12
    C3PO
    Registered Users Posts: 3,738 ✭✭✭C3PO


    djdunny wrote: »
    I am experiencing a similar issue - I received a gift of a digital card last week and was only able to add it to my Apple Pay wallet this week - I kept getting an error that it couldn't contact the card issuer. Once it was successfully added, I have tried to make 2 purchases both have failed, stating an error in processing the payment.

    I'm sure they will just blame the "increase in demand" for this issue

    I had the same issues adding a card to Apple Pay! Haven't tried to use it yet ... you're not filling me with confidence!


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    #13
    Rulmeq
    Registered Users Posts: 1,056 ✭✭✭Rulmeq


    C3PO wrote: »
    I had the same issues adding a card to Apple Pay! Haven't tried to use it yet ... you're not filling me with confidence!
    For what it's worth, I've loaded it and used it, but I did get 2 cards, the first one I registered right away, the 2nd one, I just got a message about customer due diligence, and nothing since. I got a PIN sent to me for the first card, so that's why it's working


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    #14
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    antimatterx wrote: »
    Well I checked the balance on the card my folks got. It's €500. There's no activation needed, it's not chip and pin. So I don't know how they got it

    Makes no difference what value you have, the maximum online purchase you can make in a single transaction is €50.

    So to spend a €500 balance online, you will need at least 10 transactions.

    Applies to all gift cards in all eu countries except where some laundering conditions are met


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    #15
    ibarelycare
    Registered Users Posts: 58,456 ✭✭✭✭ibarelycare


    I struggled to add mine to Apple Pay through the One4All app itself, but when I went into Apple Pay via Settings, I was able to add it that way. No PIN needed, although I did have to upload ID and proof of address via a third party app for due diligence.

    So because I've done this, and they have my details, can I spend more than €50 in an online transaction? My colleague said she was able to spend €200 on Harvey Norman's website.


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    #16
    antimatterx
    Registered Users Posts: 2,668 ✭✭✭antimatterx


    ibarelycare wrote: »
    I struggled to add mine to Apple Pay through the One4All app itself, but when I went into Apple Pay via Settings, I was able to add it that way. No PIN needed, although I did have to upload ID and proof of address via a third party app for due diligence.

    So because I've done this, and they have my details, can I spend more than €50 in an online transaction? My colleague said she was able to spend €200 on Harvey Norman's website.

    If you have the Chip and Pin card (gold card), you can spend anything you want on line. I just, funnily enough spent €200 on Harvey Norman, although I've told no one, so I'm not your friend.

    You can see the limits and differences between anonymous cards, and cards you have to activate here on their website. https://www.one4all.ie/activate


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    #17
    ibarelycare
    Registered Users Posts: 58,456 ✭✭✭✭ibarelycare


    antimatterx wrote: »
    If you have the Chip and Pin card (gold card), you can spend anything you want on line. I just, funnily enough spent €200 on Harvey Norman, although I've told no one, so I'm not your friend.

    You can see the limits and differences between anonymous cards, and cards you have to activate here on their website. https://www.one4all.ie/activate

    Strange, we all got the Digital cards so the spending limit should be €50! I wonder is it possible that some retailers don't have this "block" set up through whatever online payment system they use.


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    #18
    Galadriel
    Registered Users Posts: 1,288 ✭✭✭Galadriel


    Has anyone had any issues with the ID-Pal app?

    My Father got a one4all gold card with €500 on it so he had to register it and download the ID-Pal app, he successfully scanned in his driving license.

    It then looks for a selfie but it never actually captures the image and there is no button to press. We have tried it a million times. The app has the correct permissions etc.


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    #19
    antimatterx
    Registered Users Posts: 2,668 ✭✭✭antimatterx


    Galadriel wrote: »
    Has anyone had any issues with the ID-Pal app?

    My Father got a one4all gold card with €500 on it so he had to register it and download the ID-Pal app, he successfully scanned in his driving license.

    It then looks for a selfie but it never actually captures the image and there is no button to press. We have tried it a million times. The app has the correct permissions etc.

    I just had to submit my passport, I wasn't asked for any selfie. It seemed to be pretty seamless for me. Unfortunately it wasn't for everyone.


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    #20
    Galadriel
    Registered Users Posts: 1,288 ✭✭✭Galadriel


    antimatterx wrote: »
    I just had to submit my passport, I wasn't asked for any selfie. It seemed to be pretty seamless for me. Unfortunately it wasn't for everyone.

    Cheers, I'll tell him to do it again and try the passport this time although I do think it says you need ID and a picture. It's crazy, such a rigmarole and then it still doesn't work.


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    #21
    Antares35
    Registered Users Posts: 3,845 ✭✭✭Antares35


    Darc19 wrote: »
    Makes no difference what value you have, the maximum online purchase you can make in a single transaction is €50.

    So to spend a €500 balance online, you will need at least 10 transactions.

    Applies to all gift cards in all eu countries except where some laundering conditions are met

    I thought there wasn't an online limit for the chip and pin cards.


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    #22
    matchthis
    Registered Users Posts: 1,868 ✭✭✭matchthis


    Darc19 wrote: »
    Makes no difference what value you have, the maximum online purchase you can make in a single transaction is €50.

    So to spend a €500 balance online, you will need at least 10 transactions.

    Applies to all gift cards in all eu countries except where some laundering conditions are met

    I did read that about one for all. Recently got a similar card called “perx” that was able to do a transaction for a few hundred. Is a MasterCard type job though


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    #23
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Antares35 wrote: »
    I thought there wasn't an online limit for the chip and pin cards.

    Do any of these gift cards have chip and pin?

    I thought all were swipe cards.


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    #24
    Antares35
    Registered Users Posts: 3,845 ✭✭✭Antares35


    Darc19 wrote: »
    Do any of these gift cards have chip and pin?

    I thought all were swipe cards.

    The ones 150 euro and over I believe


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    #25
    expatin africa
    Registered Users Posts: 40 ✭expatin africa


    I got a card for 500e and used it last week. First Time using one4all there was no pin just swiped it. The wife used it on a coat in lifestyles for 130 and also used it Tesco and next found it to be very good. Just I used to have to text a number to get my remaining balance


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    #26
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    So a quick check on their website.

    Cards under €150 have no chip and pin, are anonymous and the maximum online transaction is €50. No restrictions on physical in store transactions.

    Cards that have a chip and pin (cards with over €150 value issued since they introduced chip and pin) have to be activated online where ID will be verified and therefore complying with eu money laundering rules and can be used for any amount online subject to the balance available.


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    #27
    Galadriel
    Registered Users Posts: 1,288 ✭✭✭Galadriel


    Darc19 wrote: »
    So a quick check on their website.

    Cards under €150 have no chip and pin, are anonymous and the maximum online transaction is €50. No restrictions on physical in store transactions.

    Cards that have a chip and pin (cards with over €150 value issued since they introduced chip and pin) have to be activated online where ID will be verified and therefore complying with eu money laundering rules and can be used for any amount online subject to the balance available.

    Problem is the app you have to download to verify your ID is glitchy as hell and doesn't work.


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    #28
    theguzman
    Registered Users Posts: 2,081 ✭✭✭theguzman


    I got one of those stupid cards for Christmas for €50, is there anyway I can easily spend it or covert it to Cash. I believe they stopped Amazon around 2 years ago.


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    #29
    theunforgiven
    Registered Users Posts: 144 ✭✭theunforgiven


    Got one from work last week for 200euros. Set up an account on 21 Dec, still waiting on the text or email with the link to set up the ID App as they requested.
    Messaged them on FB and was told they have huge demand and there is a delay in sending the texts etc.
    I tried using the app but it said I needed to be sent a link to the app to use it..


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    #30
    Nigzcurran
    Registered Users Posts: 2,681 ✭✭✭Nigzcurran


    I got one for €300, had no need to register anything and it worked perfectly in store for a purchase of €200, didn’t use it online though


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    #31
    theunforgiven
    Registered Users Posts: 144 ✭✭theunforgiven


    Nigzcurran wrote: »
    I got one for €300, had no need to register anything and it worked perfectly in store for a purchase of €200, didn’t use it online though

    You didn't need to register/validate the card in your name or use that ID app?
    I was lead to believe that the gold, chip and pin cards has to be activated etc..


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