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DID Electrical - no update on order, no one responding to mails, no one answering pho

  • 14-12-2020 11:23AM
    #1
    theballz
    Registered Users, Registered Users 2 Posts: 1,272 ✭✭✭


    I thought it would be good to support Irish this year,

    So I ordered my parents Xmas gift on DID Electrical two weeks ago.
    I have not received an email with an update on delivery, I have sent an email twice - no one has responded.

    I have called 4-5 times, and no one has answered.

    Next step is to call into one of the stores, but I can't imagine they will know any better. They are just a branch.

    Has anyone else had similar issues? If so, how did you resolve?

    Any help greatly appreciated


Comments

  • #2
    gipi
    Registered Users, Registered Users 2 Posts: 3,680 ✭✭✭gipi


    I ordered an item on 21 November, got an email to say it would be 10 days before it was available for collection.

    After 3 weeks I heard nothing, so phoned. I did get through (it sounds like their customer services are working from home), but there was no update. I was promised an update the following day....needless to say, I didn't get one.

    I phoned again last Friday and was told that they didn't know when they might have my order as it's 'a special' (there was nothing to indicate that when I bought). I cancelled the order and bought elsewhere.

    I haven't had any confirmation of my cancelled order either, but I paid with PayPal so I have some comeback.

    Like you, I wanted to support Irish, and while I did get through to CS, I didn't like the fact that the company are selling stuff they don't actually have in stock and aren't advising customers of that fact.

    Best of luck with your order.


  • #3
    Caranica
    Registered Users, Registered Users 2 Posts: 10,296 ✭✭✭✭Caranica


    They're very responsive on Twitter. Also had a negative experience this year. Was then told a refund would be 5-10 working days. Their Twitter people were able to get my refund processed straight away


  • #4
    Hotblack Desiato
    Registered Users, Registered Users 2, Paid Member Posts: 41,272 ✭✭✭✭Hotblack Desiato


    gipi wrote: »
    Like you, I wanted to support Irish, and while I did get through to CS, I didn't like the fact that the company are selling stuff they don't actually have in stock and aren't advising customers of that fact.

    Happened to me two years ago, I ordered a TV and bracket online from DID, no indication of any issues when ordering. But they didn't have any stock of the bracket (and shortly after removed it from their site entirely) and after a lot of to-ing and fro-ing they had to refund me for the bracket and I got it from Amazon.

    Annoying and meant I couldn't use the new TV for a couple of weeks (didn't want to just have it resting on the built-in stand with small kids in the house.)

    I'm partial to your abracadabra
    I'm raptured by the joy of it all



  • #5
    onedmc
    Registered Users, Registered Users 2 Posts: 460 ✭✭onedmc


    I ordered in november and get regular emails to say that it will be delivered. I have requested a refund 3 times not and emails are ignored. I have asked my bank to request a refund.


  • #6
    GhostyMcGhost
    Registered Users, Registered Users 2 Posts: 1,347 ✭✭✭GhostyMcGhost


    gipi wrote: »
    I ordered an item on 21 November, got an email to say it would be 10 days before it was available for collection.

    After 3 weeks I heard nothing, so phoned. I did get through (it sounds like their customer services are working from home), but there was no update. I was promised an update the following day....needless to say, I didn't get one.

    I phoned again last Friday and was told that they didn't know when they might have my order as it's 'a special' (there was nothing to indicate that when I bought). I cancelled the order and bought elsewhere.

    I haven't had any confirmation of my cancelled order either, but I paid with PayPal so I have some comeback.

    Like you, I wanted to support Irish, and while I did get through to CS, I didn't like the fact that the company are selling stuff they don't actually have in stock and aren't advising customers of that fact.

    Best of luck with your order.

    I could have written this post word for word back in November.... never told me when it arrived only I called in

    Kept telling me it would be in Wednesday, no update (so I called them) in Friday, no update (again I called them), in Monday, no update (called again), in Wednesday.... repeat repeat for nearly 3 weeks

    Brutal to be honest. Slightly cheaper than Harvey Norman but not worth my sanity next time


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