Xiaomi Redmi Note 9 screen goes black during calls

Logo · 07-12-2020 09:48AM #1

Hi. I've a Xiaomi Redmi Note 9 but the screen goes black when I make a call and can't end calls. I've googled it and it appears to be related to the screen protector interfering with the proximity sensor. Any help is welcome. Thanks

Ten of Swords · 07-12-2020 12:17PM

Moved to the mobiles forum, please read the local charter before posting

DopeTech · 07-12-2020 12:19PM

Tried removing the screen protector?

spix · 09-12-2020 06:05PM

Screen protector or case normally. More likely the case as doesn't that phone have a preapplied screen protector.
Also try calibrate the proximity sensor.

omeara1113 · 09-12-2020 06:08PM

Having the same issue with Poco NFC so looking for an answer will try removing the screen protector

spix · 09-12-2020 06:10PM

Also can be caused by dirt stuck in earpiece if this is where the proximity sensor is. Lots of new phones have only a tiny gap there so easy to get blocked.

Logo · 09-12-2020 07:01PM

I removed the screen protector and it solved the issue - although it might also have been dirt that was dislodged by taking the protector off.

Xiaomi Redmi Note 9 screen goes black during calls

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