DPD Parcel Wizard - DPD Pickup

briany · 05-12-2020 09:36AM

gussieg wrote: »

got a message saying parcel due to arrive today between 4 and 5 m but it never arrived . it had said in transit but when i logged in again to check, all deliveries past and present had been wiped.
this was my address to get amazon prime video working , will just have to relocate to adresspal

You may be able to get the tracking number from the email they send out when the parcel is in their system and then track it from the normal DPD tracking page. They shouldn't be allowed to just not deliver the parcel. The virtual address may shut down on the 11th but that's not a reason not to make good on what's already in their system.

shocksy · 05-12-2020 11:19PM

Hey, does anyone on here have any experience with an item that was delivered to Parcel Wizard without their PW number on the delivery address. Although I clearly had it on my address, the retailer decided to take it upon themselves to remove that part of the address. The item was delivered but now DPD have no trace of the package. Getting in touch with them is practically impossible. The only success I had was getting through to someone on Twitter but they decided to never write back. I understand they're probably up the walls with endless packages but some sort of help from them would be nice.

In the case that it's never "found" what happens? I presume the retailer will say we delivered it to your chosen address even though they removed the main part of the address, so does DPD accept some responsibility as they could clearly open the package and find a receipt or invoice and make contact with me? I wouldn't mind if it was for a couple of quid but it's to the value of over €110.00.

Thanks to anyone who might be able to help.

gussieg · 06-12-2020 12:16AM

briany wrote: »

You may be able to get the tracking number from the email they send out when the parcel is in their system and then track it from the normal DPD tracking page. They shouldn't be allowed to just not deliver the parcel. The virtual address may shut down on the 11th but that's not a reason not to make good on what's already in their system.

I found it today it was a Kodaline cd that fit in the letterbox, hence they didn't bother ringing the doorbell. All's well that ends well. Still will miss it.

scamalert · 06-12-2020 12:03PM

shocksy wrote: »

Hey, does anyone on here have any experience with an item that was delivered to Parcel Wizard without their PW number on the delivery address. Although I clearly had it on my address, the retailer decided to take it upon themselves to remove that part of the address. The item was delivered but now DPD have no trace of the package. Getting in touch with them is practically impossible. The only success I had was getting through to someone on Twitter but they decided to never write back. I understand they're probably up the walls with endless packages but some sort of help from them would be nice.

In the case that it's never "found" what happens? I presume the retailer will say we delivered it to your chosen address even though they removed the main part of the address, so does DPD accept some responsibility as they could clearly open the package and find a receipt or invoice and make contact with me? I wouldn't mind if it was for a couple of quid but it's to the value of over €110.00.

Thanks to anyone who might be able to help.

how do you know PW was omitted ? from address, if they sent you an email with invoice and it was removed there then you could argue they didnt deliver to correct address, now since you mention retailer i guess its some uk actual store not online, so if you paid by debit card would be almost impossible to get funds back. if its large retail chain etc you could try to chase it with someone higher via emails.
as that was my corcern on last order as it was tk max uk, and they didnt allow for PW in name fields, but it in the address field put it in first, and it worked out fine, thus as everything goes retailer in your case shouldn't been allowed to remove PW, since if you were to pay trough likes of paypal and someone would change address even tiny bit, they would have to refund prob same day, as seller would be in the wrong without question.

as far as PW goes, theres a tiny chance it will show up, since as you say they would check on their system, but given time of the year wouldnt expect any time soon. as with last couple weeks sales, id imagine they are dealing with metric tons of deliveries to sort and go trough each day.

shocksy · 06-12-2020 02:51PM

scamalert wrote: »

how do you know PW was omitted ? from address, if they sent you an email with invoice and it was removed there then you could argue they didnt deliver to correct address, now since you mention retailer i guess its some uk actual store not online, so if you paid by debit card would be almost impossible to get funds back. if its large retail chain etc you could try to chase it with someone higher via emails.
as that was my corcern on last order as it was tk max uk, and they didnt allow for PW in name fields, but it in the address field put it in first, and it worked out fine, thus as everything goes retailer in your case shouldn't been allowed to remove PW, since if you were to pay trough likes of paypal and someone would change address even tiny bit, they would have to refund prob same day, as seller would be in the wrong without question.

as far as PW goes, theres a tiny chance it will show up, since as you say they would check on their system, but given time of the year wouldnt expect any time soon. as with last couple weeks sales, id imagine they are dealing with metric tons of deliveries to sort and go trough each day.

The order was made online. They are a big company who operate online and have stores. I don't know what difference that makes as it was an online order.

I know they left out the PW number because the courier provided the address that was in the label.

I'll have to go the charge back route because this will be a case of the courier and retailer blaming each other.

loveisdivine · 07-12-2020 01:28PM

I have a parcel that was delivered to Parcel Wizard on 29/11, but its not showing on my deliveries. Is it normal for it to take this long to be added?

I've had something else that was delivered to them on 04/12 and that is showing.

Only had money deducted for one.

Davy · 07-12-2020 02:08PM

loveisdivine wrote: »

I have a parcel that was delivered to Parcel Wizard on 29/11, but its not showing on my deliveries. Is it normal for it to take this long to be added?

I've had something else that was delivered to them on 04/12 and that is showing.

Only had money deducted for one.

Was the 29/11 parcel from a retailer you haven't purchased from before?
If so, its most likely that the PWID is missing from the address label.

Contact PW and give your PWID, parcel sender, tracking number etc and they will match it. Once done, it will be sent through the network next day.

loveisdivine · 07-12-2020 03:14PM

Davy wrote: »

Was the 29/11 parcel from a retailer you haven't purchased from before?
If so, its most likely that the PWID is missing from the address label.

Contact PW and give your PWID, parcel sender, tracking number etc and they will match it. Once done, it will be sent through the network next day.

Its possible, I have ordered from them before but can't remember if it was with parcel wizard or just direct. I got on to the live chat and they couldn't find it, so they told me to email all the details to parcel wizard, which I've now done. So hopefully they'll find it.

Strangely enough, I was making a cup of tea and the DPD driver pulled up outside the house, sat there for a few minutes and then drove off again

shocksy · 07-12-2020 03:40PM

loveisdivine wrote: »

Its possible, I have ordered from them before but can't remember if it was with parcel wizard or just direct. I got on to the live chat and they couldn't find it, so they told me to email all the details to parcel wizard, which I've now done. So hopefully they'll find it.

Strangely enough, I was making a cup of tea and the DPD driver pulled up outside the house, sat there for a few minutes and then drove off again

I had a parcel delivered to them too which also can't be found. The online retailer that I bought from are being of no help and have been absolutely useless throughout this problem even though they're the ones who f**ked up by leaving out the PW number. I understand it's not Parcel Wizard's fault over that, but I wonder do they have a policy in place were if packages arrive with no PW number on the label do they store them in a separate area so it's easier for their staff to track down these lost items that aren't in the system yet. It would seem like a silly situation to have them in with standard packages and then having someone to go through hundreds or thousands of packages to try and locate the missing one.

loveisdivine · 07-12-2020 03:55PM

shocksy wrote: »

I had a parcel delivered to them too which also can't be found. The online retailer that I bought from are being of no help and have been absolutely useless throughout this problem even though they're the ones who f**ked up by leaving out the PW number. I understand it's not Parcel Wizard's fault over that, but I wonder do they have a policy in place were if packages arrive with no PW number on the label do they store them in a separate area so it's easier for their staff to track down these lost items that aren't in the system yet. It would seem like a silly situation to have them in with standard packages and then having someone to go through hundreds or thousands of packages to try and locate the missing one.

You would also think it would be easy enough to locate the correct recipient using the name and address on the parcel.

In fact I'm pretty sure I've received parcels in previous years where the PW number had been left off, but they obviously found me on their system just using my name/address.

joujoujou · 07-12-2020 04:43PM

What the PW rep once admitted, they're rarely matching parcels with missing PW number by name (even if unique), more often by phone number (if exists on the label, obviously).

From my own experience, had quite a few parcels with PW number missing, one with badly misspelled name (and no PW), and even one with just DPD's depot address, nothing else. In all cases had to ring/email/chat them myself to get things sorted.

shocksy · 07-12-2020 05:28PM

shocksy wrote: »

I had a parcel delivered to them too which also can't be found. The online retailer that I bought from are being of no help and have been absolutely useless throughout this problem even though they're the ones who f**ked up by leaving out the PW number. I understand it's not Parcel Wizard's fault over that, but I wonder do they have a policy in place were if packages arrive with no PW number on the label do they store them in a separate area so it's easier for their staff to track down these lost items that aren't in the system yet. It would seem like a silly situation to have them in with standard packages and then having someone to go through hundreds or thousands of packages to try and locate the missing one.

I'm happy to say that Parcel Wizard have just got back to me on Twitter and have found my parcel and matched it to my account. I'm delighted about this as was quite worried about it as the retailer was of no help to me.

Good work from the Parcel Wizard team, so anyone else in my situation there's hope yours will be found too. They're fairly quick to respond on their twitter page which is DPD Ireland if you want to contact them there.

NATLOR · 07-12-2020 09:16PM

Just got notification of my final delivery. Have used them regularly since the start and never had one issue. They will be sorely missed

lost one · 07-12-2020 10:15PM

I booked a collection with DPD for tomorrow and assumed that I would get a text with time window just like deliveries but the confirmation email doesn’t mention it.

Will I get an text alert or is it just waiting?

Spocker · 07-12-2020 11:23PM

I don't think you get a notification for collections, I've had a couple recently (where someone else booked the collection) and the driver just turned up at the door. It's better to have your package ready to go, just in case

radiotrickster · 08-12-2020 01:07AM

I just remembered today, I pre-ordered a present for someone two months ago that’s due to be released on Wednesday. The address on the order is for Parcel Wizard. I’ve emailed them asking if they have an idea when it’ll be delivered so hopefully they reply. Otherwise there might be trouble

M5 · 08-12-2020 11:13AM

FYI Dpd in their wisdom have decided that eircodes are 7 digits with no spaces.

If your address has a space the last digit is dropped on the electronic delivery form.

The driver will not deliver and wouldn't possibly be able to look at the label on the package,and despite being out for delivery the package will return to depot. You end up havering to contact dpd to get it resolve

08-12-2020 07:15PM

M5 wrote: »

FYI Dpd in their wisdom have decided that eircodes are 7 digits with no spaces.

If your address has a space the last digit is dropped on the electronic delivery form.

The driver will not deliver and wouldn't possibly be able to look at the label on the package,and despite being out for delivery the package will return to depot. You end up havering to contact dpd to get it resolve

That's not true in general as all of my PW deliveries over the past four years have arrived without issue, including two today. My Eircode on PW has eight digits with the space.

You just got unlucky.

Aph2016 · 08-12-2020 08:24PM

Waiting for a package since the 30th of November, been rescheduled 3 times, still no sign, number out of service, no response to emails and live chat is a run around.

Fr_Dougal · 08-12-2020 09:06PM

loveisdivine wrote: »

I have a parcel that was delivered to Parcel Wizard on 29/11, but its not showing on my deliveries. Is it normal for it to take this long to be added?

I've had something else that was delivered to them on 04/12 and that is showing.

Only had money deducted for one.

I’m in the same boat.

Parcel was delivered by Amazon.de on the 30/11, still nothing from DPD. Emailed them last week and still no reply.

They were great up to that.

Aph2016 · 08-12-2020 09:13PM

So are Parcel wizard just going to leave us high and dry come Friday?

Kenny Logins · 08-12-2020 11:11PM

Aph2016 wrote: »

So are Parcel wizard just going to leave us high and dry come Friday?

I have no idea what's going on but my last Parcel Wizard delivery appeared in my Parcel Motel today.

M5 · 09-12-2020 08:32AM

I should ha e been clearer in earlier post. The direct amazon delivery. PW works as normal (until Friday ofc)

Likewise, nnever had problems with pw

Fr_Dougal · 09-12-2020 10:40AM

Fr_Dougal wrote: »

I’m in the same boat.

Parcel was delivered by Amazon.de on the 30/11, still nothing from DPD. Emailed them last week and still no reply.

They were great up to that.

Update:

Sender hadn’t included the PW ID. Sent an email to PW and they rectified it straight away. Make sure you include the senders shipping ID/tracking code.

Zardoz · 09-12-2020 12:51PM

Aph2016 wrote: »

So are Parcel wizard just going to leave us high and dry come Friday?

I'd imagine that they will continue to forward items for the next 2 weeks, but stop after that .
I still haven't received an email off them so alot of people wont be aware of the service closing.

corkie · 09-12-2020 03:09PM

Aph2016 wrote: »

So are Parcel wizard just going to leave us high and dry come Friday?

Zardoz wrote: »

I'd imagine that they will continue to forward items for the next 2 weeks, but stop after that .
I still haven't received an email off them so alot of people wont be aware of the service closing.

"Dear Parcel Wizard Member,

Here's a reminder that our Virtual Address Service will close from December 11th 2020. Don't worry if you already have parcels in transit to the Virtual Address, provided they arrive there by 18th December, they will still be processed.

........"

09-12-2020 04:30PM

M5 wrote: »

I should ha e been clearer in earlier post. The direct amazon delivery. PW works as normal (until Friday ofc)

Likewise, nnever had problems with pw

Never had a problem with that either.

UPS, on the hand, frequently say my Amazon orders are missing address components even though they aren't.

Aph2016 · 09-12-2020 06:23PM

Fr_Dougal wrote: »

Update:

Sender hadn’t included the PW ID. Sent an email to PW and they rectified it straight away. Make sure you include the senders shipping ID/tracking code.

how long until they responded to your email?

Fr_Dougal · 09-12-2020 09:18PM

Aph2016 wrote: »

how long until they responded to your email?

8 minutes. parcelwizard@ dpd.ie

calnand · 09-12-2020 10:40PM

corkie wrote: »

"Dear Parcel Wizard Member,

Here's a reminder that our Virtual Address Service will close from December 11th 2020. Don't worry if you already have parcels in transit to the Virtual Address, provided they arrive there by 18th December, they will still be processed.

........"

I ordered something from Currys UK, last Sunday royal mail only got it today from them. And they're saying it should be delivered on the 12th, so hopefully it doesn't get turned away. I might just email and let them know. But how does it take 9 days to get from Currys to royal mail?

DPD Parcel Wizard - DPD Pickup

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