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Dumb Iol BB question userid/password

  • 10-10-2003 10:43PM
    #1
    secret_squirrel
    Closed Accounts Posts: 3,354 ✭✭✭


    Got my modem today...(self install was piece of cake)...connection utility shows a green icon in system tray.
    But IOLBB seems (not surprisingly) to need a user id and/or password.
    Do IOL send this seperately? Or is it just well hidden in/on the modem packaging

    Documentation mentions username should be <firstnamesurname>@iolbb no mention of the password.

    Needless to say putting myname@iolbb gives a userid/password validation msg.

    Held on tech support line for 45mins with no answer (is this how they get the free months rental back?)

    Oh and anyone recommend a ethernet adsl modem (and only modem) to go with my 54G router? Most other ppl here seem to be using all in one modem/routers


Comments

  • #2
    Davey Devil
    Registered Users, Registered Users 2 Posts: 2,230 ✭✭✭Davey Devil


    They should have rang you b4 you got the modem to ask you what username/passord you would like. Keep ringing them. I don't see why they don't put it on the form, it would save alot of hassle.


  • #3
    secret_squirrel
    Closed Accounts Posts: 3,354 ✭✭✭secret_squirrel


    sorted now thanks...


  • #4
    Lawdie
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭Lawdie


    They fell down with me on this point. One it asks in the online form to enter a user name and password. Two in the install manual supplied on the CD it states that they will give you a name and password and three the user name that defaults on the screen after first install is not the actual IOL username

    When I rang tech support the guy did not even ask what I had in as user name, after one hour of fustration on trying passwords (after 6pm on Friday, could not have password reset) I rang back tech support to find out that I had to put <username>@iolbb, also the password is lower case.

    After another hour and near quitting time, I ignored the lower case and out in upper and lower case letters, hey presto got in.

    The really should make this clear in the install manual

    You have been warned


  • #5
    secret_squirrel
    Closed Accounts Posts: 3,354 ✭✭✭secret_squirrel


    yep be warned indeed I dont remember it being very clear that the password and user name you give at registration is yours for life. There is now a mention on the installation guide to add @iolbb to your user name.

    Also they told me today (sat) that they couldnt change my account password which I thought was odd.

    Apart from that they have been pretty good...everything sorted and turned up in just over a week. Although cant access their email for some reason (password/userid again). Which is possibly related to all the above too :)


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