Tried to top up my pay as you go online. Two error messages. No code given and money

So Electric Ireland? In these difficult financial days, why, all of a sudden after years of topping up online, have I had €35 of my money taken from my bank account and received no top up code? Two separate transactions of €25 and €10 since Sunday the 25th of October? Tomorrow morning my electricity will run out, I will have to forego food shopping costs this week and top up in a local shop at a further expense to me just to keep the show on the road. I have both screen grabs of the failed transactions with transaction code. You aren't answering the phone either.

Do you guys wish to comment? Do I have to phone Joe to get some resolution? Some of us are on strict budgets, due to a level five lockdown and out of work again and again.