DPD Parcel Wizard - DPD Pickup

whiterebel wrote: »

Its worth noting every now and again that things are regularly incorrectly delivered to PW when its should be PM and vice versa. It can take weeks for them to sort it out.

That's good to hear, maybe it'll turn up at some point!

Anyone know what “cancelled OFD scan” means for the parcel?

I know that OFD is Out For Delivery but and I assume the OFD Scan is when the parcel is being put on the van but why Would it be cancelled?

Does this mean the driver put it back for some reason ? Or could it mean that it went on the van put a hiccup in the scan means I’m not getting anymore updates like delivery window?

I bought some items on Amazon prime day (not cheap 😬), that were signed for at parcel wizard on the 15th of October but I have heard nothing since, no replies to emails or anything, is it unusual for items to be this late? Does anyone know an easier way to contact them?

I ordered a package from outside the EU. Its at the Belfast depot since the 13th oct. Awaiting custom charges payment. I have emailed them twice now with no reply. Nobody has contacted me. Is this the norm?

Not sure if anyone has an answer but here goes.

I'm looking to order a product through amazon but the weight exceeds the 20kg limit on the parcel wizard service. I've emailed, awaiting a response so just thought I'd ask if anyone knows if they'll make an exception, say for an extra charge. I'm caught as the product is not delivered directly to Republic, I use the virtual address in the North. Package is 112kg, packaging not bulky, just a weight issue, Modular Stairs. Thanks if anyone as any idea's.

spix wrote: »

Entered weight and rather big package dimensions on parcel motel. Price 63 euro. Do you know exact package dimensions as might be over. Price increases greately as the package dimension goes up. Max seems to be 140 euro for 112kg, 200cm x 60 x 60

Thanks for that, contacted the company directly, as an exception I'm ordering directly and at additional cost they'll deliver directly.

I was thinking of using DPD to deliver a phone to my house but having scanned through the last few pages I think I’ll stick with PM :eek:

L'prof wrote: »

I was thinking of using DPD to deliver a phone to my house but having scanned through the last few pages I think I’ll stick with PM :eek:

DPD definitely losing his reputation. Not helping that most parcels I receive with them (outside parcel wizard) are always in worse condition than other couriers, look like they're thrown around the place, boxes tore, drove over etc

Now missing 5 parcels, giving up on DPD I think.

Abiya041 wrote: »

Just curious.. what's the latest time anyone's got a message from Dpd to tell you they've received your latest parcel.I have something delivered to them today and the latest I've gotten a text is just before 6

8pm (around Black Friday/Christmas time)

Makhnovist wrote: »

Parcel wizard signed for my parcel over 6 days ago but it only went up on the system and my account 2 days ago after I emailed them. It had a delivery date for yesterday but tracking says its still in the warehouse, the manage my delivery option is broken for me as well. I have a package being delivered by them today that I ordered yesterday I wonder is it too much to hope that my other package will arrive with that

they delivered an small parcel to me today which they received on Wednesday
Yet the parcel they received last Tuesday week is still pending ,and an post is up the walls ,just told by my postman that they are way behind and the local sorting office is full of undelivered parcels , they are working Saturday s to help clear it

Recently spoke to driver serving my area. He said he wish they're only that busy like pre-xmas time. It's far busier now, so no surprise there are delays. The parcel I'm waiting for was initially due for delivery on 29th, as of today still "in transit". I'll wait. :cool:

joujoujou wrote: »

Recently spoke to driver serving my area. He said he wish they're only that busy like pre-xmas time. It's far busier now, so no surprise there are delays. The parcel I'm waiting for was initially due for delivery on 29th, as of today still "in transit". I'll wait. :cool:

not surprised to be fair amount of people shopping online must be mental, and nothing short of it feeling like xmas boom, i see nightline,dpd,ups around estate multiple times a day.


my last order few weeks back went without any delays, but giving PW a break, as ordered phone and few other bits online, and seriously wouldn't want any further delays as amazon seems slow as is, to add on top where id need to go looking for parcels when value exceeds well over 100e on items.

After several hours of listening to more depressing music on hold on the phone, I got on to live chat last Tuesday. They confirmed that my item had been received the previous week without my PW number. I received it on Wednesday.

Today I received a response to the email I sent about the item on the 22nd, asking me if my query had been resolved. No mention of them checking their databases or trying to do anything themselves to resolve it.

I don't know about more drivers, but they definitely need more customer service staff and a better and more joined up system for resolving queries.

Still on to live chat today, trying to tell they sent me an email saying it has been delivered even though it hasnt been and they never sent me an email haha, Im in for a long day with them I think