DPD Parcel Wizard - DPD Pickup

mathie · 06-10-2020 06:44PM

SouthWesterly wrote: »

Is it jewellery or a timepiece?

Would it matter either way?
Watch BTW

mathie · 06-10-2020 08:51PM

Anyone?

Sheep Shagger · 06-10-2020 08:54PM

mathie wrote: »

Anyone?

Did you pay via PayPal?

If so, the sender has to prove delivery was made to you which it wasn't. Raise a dispute if they wont resolve and you will get a refund.

Nigzcurran · 06-10-2020 08:54PM

mathie wrote: »

Anyone?

Was it not insured or registered in any way?

mathie · 06-10-2020 09:04PM

The item was delivered to the DPD parcel wizard UK address.
So I have no comeback with ebay.

DPD lost it in the way from their UK address to my Irish one.

mathie · 06-10-2020 09:05PM

Nigzcurran wrote: »

Was it not insured or registered in any way?

DPD say if they lose a parcel with jewelry then you're not insured by then.

I can understand if they damage a poorly wrapped item but in this case they lost my item.

SCOOP 64 · 06-10-2020 09:11PM

mathie wrote: »

The item was delivered to the DPD parcel wizard UK address.
So I have no comeback with ebay.

DPD lost it in the way from their UK address to my Irish one.

Use DPD all the time but so far had no problems,but this has been my fear, if its lost between DPD and your home address id imagine as far as Ebay and Paypal are concerned it was delivered to the requested delivery address successfully.

mathie · 06-10-2020 09:34PM

SCOOP 64 wrote: »

Use DPD all the time but so far had no problems,but this has been my fear, if its lost between DPD and your home address id imagine as far as Ebay and Paypal are concerned it was delivered to the requested delivery address successfully.

Third parcel they've lost on me in a few months.

To lose a parcel and then turn around and say "ah it contained one of these items that we don't cover" seems a cop out.

WastedYouth · 09-10-2020 09:21AM

A few weeks ago I got a delivery on a Saturday from DPD.

Do the drivers always work on Saturday?

I was supposed to be getting two packages today but one seller has been really slow to to post.

scamalert · 09-10-2020 09:48AM

WastedYouth wrote: »

A few weeks ago I got a delivery on a Saturday from DPD.

Do the drivers always work on Saturday?

I was supposed to be getting two packages today but one seller has been really slow to to post.

Id say rare exceptions, seems to be done only when they are busy to keep up.

as had maybe once or twice this year were it was delivered on Saturday but usually its Monday.

joujoujou · 10-10-2020 08:38AM

The driver serving my area confirmed they have overtime on saturdays because amount of deliveries grew up drastically.

Davy · 12-10-2020 10:53PM

Weepsie wrote: »

Anyone have a clue how to edit address on Parcel Wizard? I can get as far as the drop pin in map, tick box, and then won't let me save. The button is broken. Tried a few devices, different browsers. Doesn't work

I used it by accident instead of PM and it doesn;t have my current work address.

Have you tried to add a second address rather than edit?

https://www.dpdparcelwizard.ie/#/my-addresses/edit/new

Davy · 13-10-2020 11:46AM

Weepsie wrote: »

I have. Won't let me do anything once I'm on the map page to pin the exact location whether it's new or editing

Have you tried another browser. Once the box is ticked, you should have a 'Save' option.

scamalert · 14-10-2020 12:18PM

Weepsie wrote: »

Yup. 3 browsers and 2 different devices. Had to change it to depot pickup which is a bit of a pita to be honest as the site is just clearly broken in some way. The live chat couldn''t help either.

bad idea, dpd have on their website that they have cancelled depot collections only store pickups or home alternative addresses, it says they have removed depot pickup function, and think it should automatically revert to your home address, this has been announced once the lvl3 was declared a week back.

scamalert · 14-10-2020 03:58PM

Weepsie wrote: »

Is the parcel wizard site just not used or something? Is it all done through DPD Ireland site and ive very possibly missed something.

Won't let me manage the delivery now

dunno maybe they were doing some work on the their website, usually works fine for me to change details or locations etc.

as for info seems they announce it on their main DPD website about any changes, well its usually only covid stuff most of the time with lockdowns and level 3 now, so it wouldnt be mentioned on parcel wizard site anywhere, which is a bit OTT given people who use PW service most likely wouldnt click on dpd website and wouldnt see changes they implement.

edit: seen your original post and you mention to drop pin, are you sure your adding extra adress and didnt select a pickup point location, as with pickup point locations, usually you have to delete any previous schedules otherwise it gives error messages and wont let you apply changes which sounds like issue you experienced, where adding work address, is just filling out details, as been a while since done any adding of addresses, but never seen that it would require pin on like google map to select location.

Doge · 14-10-2020 04:20PM

mathie wrote: »

Third parcel they've lost on me in a few months.

To lose a parcel and then turn around and say "ah it contained one of these items that we don't cover" seems a cop out.

This is very worrying.

At least with parcel motel you can choose to insure higher value items for a fee

I wonder where you stand as a consumer.

Any update?

stockshares · 16-10-2020 01:02PM

DPD to create 700 new Jobs. 150 in Athlone Headquarters

It was just announced on Rte Radio 1 news.

https://www.midwestradio.ie/index.php/news/42210-700-new-jobs-created-at-dpd-ireland

whiterebel · 16-10-2020 01:14PM

And Fastway another 600, announced yesterday.

stockshares · 16-10-2020 03:51PM

whiterebel wrote: »

And Fastway another 600, announced yesterday.

Didn't hear of that.

Hopefully they are investing in their Customer Service dept. A few people that would answer phones would be nice.

SourSessions · 18-10-2020 04:06PM

Got a text today for delivery tomorrow so they must be working overtime!

scamalert · 18-10-2020 04:47PM

SourSessions wrote: »

Got a text today for delivery tomorrow so they must be working overtime!

likewise, seen them around all week in the mornings, so hoping they are at least prepared this time, as imagine soon lots of people will be buying most stuff online for holidays ahead.

Roberto_gas · 19-10-2020 03:38PM

Have 2 parcels delivered on Saturday - No updates from them which is strange generally i have update by afternoon on delivery next day ! Anyone else on same boat ?

SourSessions · 19-10-2020 03:47PM

Roberto_gas wrote: »

Have 2 parcels delivered on Saturday - No updates from them which is strange generally i have update by afternoon on delivery next day ! Anyone else on same boat ?

Generally, deliveries that come in on Saturdays only get notified on Monday anytime up to 8pm during busy periods.

scamalert · 19-10-2020 05:06PM

Roberto_gas wrote: »

Have 2 parcels delivered on Saturday - No updates from them which is strange generally i have update by afternoon on delivery next day ! Anyone else on same boat ?

mine delivered to pw on sat ,got text late afternoon, message on sunday for next day delivery, and today had txt 1hr window and delivered on time.

since as said couple posts back would see dpd in my estate every morning dropping of packages, so they are def around, as with NI in lockdown was expecting to have delays but went smooth, this time around.

Roberto_gas · 19-10-2020 10:41PM

Got the texts around 6 pm..sorted..love the service

_Kaiser_ · 20-10-2020 11:16AM

stockshares wrote: »

Didn't hear of that.

Hopefully they are investing in their Customer Service dept. A few people that would answer phones would be nice.

I'm on hold to them again (36th in the queue!) as I type, as I have been for much of this morning.

Parcel was supposed to be delivered Friday but had defaulted to my previous employer's address. Fair enough, I'll just change it on the website/app then - nope. Both broken/crash when trying to pick my Home, but managed to get it set to go to the local shop

Was supposed to be delivered yesterday afternoon so called down in the evening.. no sign

Rang this morning - first girl after 10 mins was rude and couldn't get me off the phone fast enough but without resolving the issue.

20 mins to the main number got me a better response who said she'd call the depot (who I tried also but it goes to what sounds like a silent voicemail after one ring) and come back to me

I check the site again now and .. it's going back to my previous employer!

Has anyone got a main switchboard/head office number that doesn't just redirect to "customer service"?

_Kaiser_ · 20-10-2020 03:08PM

Update to the above...

After 45 mins (during which the website updated to say it'd been delivered to my last job), I finally got through to someone who took ownership of the issue, tracked the package down and called me back twice to confirm I received it and all good.

It should NOT have been that hard though. I won't be using them again TBH

Roberto_gas · 21-10-2020 08:57AM

_Kaiser_ wrote: »

Update to the above...

After 45 mins (during which the website updated to say it'd been delivered to my last job), I finally got through to someone who took ownership of the issue, tracked the package down and called me back twice to confirm I received it and all good.

It should NOT have been that hard though. I won't be using them again TBH

Better than me going to parcel motel depot and looking for parcel myself coz no one could trace it !

redmissb · 21-10-2020 10:53AM

My parcel was delivered to DPD on thursday, amazon tracking just says handed to resident. As far as Amazon are concerned they delivered it and dpd say they can't find it. This is the second time this has happened to me. I was lucky first time amazon refunded me but not this time. So annoying to be out of pocket.

whiterebel · 21-10-2020 11:42AM

Its worth noting every now and again that things are regularly incorrectly delivered to PW when its should be PM and vice versa. It can take weeks for them to sort it out.

DPD Parcel Wizard - DPD Pickup

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