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Forgot User ID

  • 08-08-2020 11:37AM
    #1
    mike_piercy
    Registered Users, Registered Users 2 Posts: 4 ✭


    When logging in to Banking 365, you need a User ID. (Which I've forgotten)

    To retrieve this, simply text User to 50365. - but your device must already be registered for this to work.

    Ok, I have a new device which is obviously not registered yet. To register? Simply log in.. back to square one.

    Am I missing something? Could someone point me the right direction please?

    Mike


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there, thanks for reaching out to us here on Boards.ie. 

    We’re sorry to hear about this and can certainly understand your frustration in relation to this. 

    We’d recommend contacting our customer service team directly on 0818 200 362 and an advisor should be able to provide you with your User ID over the phone. 

    I hope this information helps, if you’ve any further queries please feel free to link back in with us here, we’d be happy to help. 

    Thanks, Eve 


  • #3
    mike_piercy
    Registered Users, Registered Users 2 Posts: 4 ✭mike_piercy


    Thank you, that worked. Though it would be a good idea to have that as an option listed in mainstream user experience. Can't imagine I'm the first in this situation. :)


    Thanks again
    Mike


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