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An Post

12467…66

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  • #92
    JamieIsGod
    Registered Users, Registered Users 2 Posts: 414 ✭✭JamieIsGod


    sambucus nigra wrote: »
    Had zero visibility online for this parcel from the US, which finally arrived today (via USPS):

    30th April -> departed Dublin airport
    no updates (USPS or An Post)
    -> delivered today (customs due so it obviously went through the customs process in the interval)

    in case it helps anyone in a similiar situation

    How long did it take to arrive in to Dublin from the US? I’m waiting on a package that was “Processed Through” the San Francisco International Distribution Centre on the 8th of April with no update to the tracking since and I’m at my wits end here
    Post edited by whiterebel on


  • #93
    sambucus nigra
    Registered Users, Registered Users 2 Posts: 115 ✭✭sambucus nigra


    JamieIsGod wrote: »
    How long did it take to arrive in to Dublin from the US? I’m waiting on a package that was “Processed Through” the San Francisco International Distribution Centre on the 8th of April with no update to the tracking since and I’m at my wits end here

    Processed through LA Intl Distro Centre 16th April
    No update till:
    Processed through Chicago 28th April
    Departed Chicago 29th
    Departed Dublin 30th April

    Shipped 13th April so about a month door to door all in, hth
    Post edited by whiterebel on


  • #94
    Wing126
    Registered Users, Registered Users 2 Posts: 1,563 ✭✭✭Wing126


    So guys, further update on my missing package from the US. Any tracking number that starts with U or L will not be scanned by An Post and when it leaves the United States, there will be no further updates. Edit: To clarify, any USPS tracking number.

    An Post are still digging their heels in to me saying that my item is not in the country. I asked if it's possible that my item is in an An Post warehouse and it hasn't been scanned yet, and they said "It is absolutely not possible that your item is in the country." I told the agent that USPS have confirmed to me that the item is in the country and he said they're lying to me.

    The agent was incredibly dismissive towards me and said that "Your item departed a transfer airport in DUBLIN, IRELAND on May 1, 2020 at 8:38 am" means that it hasn't left New York yet.

    Trying to reach out to USPS again to find more info.
    Post edited by whiterebel on


  • #95
    sdanseo
    Registered Users, Registered Users 2 Posts: 9,276 ✭✭✭sdanseo


    average_runner wrote: »
    We are using Amazon prime and getting stuff delivered by An post with 2 days of ordering

    Is that despite their transit time warning? Last thing I ordered was the start of April and took 4-5 days, which was pretty much the time they said it would - maybe a day early.

    The predicted times have gone up to more than double the normal now. At least 7 working days for almost everything, more for many items.
    Wing126 wrote: »
    So guys, further update on my missing package from the US. Any tracking number that starts with U or L will not be scanned by An Post and when it leaves the United States, there will be no further updates.

    An Post are still digging their heels in to me saying that my item is not in the country. I asked if it's possible that my item is in an An Post warehouse and it hasn't been scanned yet, and they said "It is absolutely not possible that your item is in the country." I told the agent that USPS have confirmed to me that the item is in the country and he said they're lying to me.

    The agent was incredibly dismissive towards me and said that "Your item departed a transfer airport in DUBLIN, IRELAND on May 1, 2020 at 8:38 am" means that it hasn't left New York yet.

    Trying to reach out to USPS again to find more info.

    I had a package from USA via AddressPal last month, it went UPS from Amazon to the AddressPal warehouse in NJ, then once they received it I heard nothing for nearly a week.
    Checked the tracking and it was in Dublin Mails Centre so assumed it would take 2/3 days to deliver but after a week, nothing.
    Turns out Revenue had it, no notification except they sent a letter by snail mail to my address (I used my home address for the whole thing and was just monitoring online) and the mother hadn't seen it. They needed proof of purchase with the purchase& freight amounts.

    Took a few more days to sort that and then, when the postman arrived at the door, he rang the doorbell to tell my Mam he had it but couldn't deliver it as he can't take cash, and she had to go to the local depot and pay by card even though he went and brought it to the house in the van.

    Luckily it wasn't urgent (voltage converter for my aunt's new kitchen project which is now suspended) But you couldn't write it.
    Post edited by whiterebel on


  • #96
    JamieIsGod
    Registered Users, Registered Users 2 Posts: 414 ✭✭JamieIsGod


    sambucus nigra wrote: »
    Processed through LA Intl Distro Centre 16th April
    No update till:
    Processed through Chicago 28th April
    Departed Chicago 29th
    Departed Dublin 30th April

    Shipped 13th April so about a month door to door all in, hth
    Thanks for that, probably safe to assume it hasn’t in fact left the states yet seeing as you got confirmation of it’s departure.
    Post edited by whiterebel on


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  • #97
    yrreg0850
    Registered Users, Registered Users 2 Posts: 532 ✭✭✭yrreg0850


    Wing126 wrote: »
    Just listen to the options until you get one that lets you speak to someone, ignore the "go online to track" messages.

    I've rang them three times in the last week to get a straight answer about where my package is and every time I've gotten through to an agent, they've never referred me to the website.

    Went on line to find a number to ring but, came across "web chat"
    so tried that, logged on and was told 10 min wait which is ok when you know that and, are not hanging on a phone listening to rubbish about how efficient they are.
    Sure enough after 10 mins a person answered and I entered the required data.
    1 minute later--your package is in the sorting office since last Weds cannot tell you any more!!
    Post edited by whiterebel on


  • #98
    Wing126
    Registered Users, Registered Users 2 Posts: 1,563 ✭✭✭Wing126


    yrreg0850 wrote: »
    Went on line to find a number to ring but, came across "web chat"
    so tried that, logged on and was told 10 min wait which is ok when you know that and, are not hanging on a phone listening to rubbish about how efficient they are.
    Sure enough after 10 mins a person answered and I entered the required data.
    1 minute later--your package is in the sorting office since last Weds cannot tell you any more!!


    Ah, the number I've been ringing is 017057600, literally the first result when I google "contact An Post", and then you listen to the rambling and press option 0 and that throws you in the queue to speak to someone. Although, you would be waiting.

    Was your item a package from the states or somewhere in Europe? Did you have a USPS tracking number starting with U? I might try the live chat myself tomorrow because I can't get a straight answer from the phone team.
    Post edited by whiterebel on


  • #99
    yrreg0850
    Registered Users, Registered Users 2 Posts: 532 ✭✭✭yrreg0850


    Wing126 wrote: »
    Ah, the number I've been ringing is 017057600, literally the first result when I google "contact An Post", and then you listen to the rambling and press option 0 and that throws you in the queue to speak to someone. Although, you would be waiting.

    Was your item a package from the states or somewhere in Europe? Did you have a USPS tracking number starting with U? I might try the live chat myself tomorrow because I can't get a straight answer from the phone team.

    My package was from Amazon UK and had an An Post tracking number ending in IE
    Post edited by whiterebel on


  • #100
    enniscorthy
    Registered Users, Registered Users 2 Posts: 1,046 ✭✭✭enniscorthy


    Anybody receive anything from USA yet
    Post edited by whiterebel on


  • #101
    silver2020
    Registered Users, Registered Users 2 Posts: 2,045 ✭✭✭silver2020


    Wing126 wrote: »
    So guys, further update on my missing package from the US. Any tracking number that starts with U or L will not be scanned by An Post and when it leaves the United States, there will be no further updates. Edit: To clarify, any USPS tracking number.

    An Post are still digging their heels in to me saying that my item is not in the country. I asked if it's possible that my item is in an An Post warehouse and it hasn't been scanned yet, and they said "It is absolutely not possible that your item is in the country." I told the agent that USPS have confirmed to me that the item is in the country and he said they're lying to me.

    The agent was incredibly dismissive towards me and said that "Your item departed a transfer airport in DUBLIN, IRELAND on May 1, 2020 at 8:38 am" means that it hasn't left New York yet.

    Trying to reach out to USPS again to find more info.

    The USPS is dreadful. Underfunded, slow, cumbersome and stuck in the 70's. I would suspect that the scan just means it has left their international facility and is sitting in a warehouse in one of the airports.
    Remember most USPS mail comes by air and it would be the standard passenger flights that carry most of it. With most of these flights grounded, there will be huge delays.

    But even in the best of times, USPS lag behind others
    Post edited by whiterebel on


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  • #102
    Wing126
    Registered Users, Registered Users 2 Posts: 1,563 ✭✭✭Wing126


    silver2020 wrote: »
    The USPS is dreadful. Underfunded, slow, cumbersome and stuck in the 70's. I would suspect that the scan just means it has left their international facility and is sitting in a warehouse in one of the airports.
    Remember most USPS mail comes by air and it would be the standard passenger flights that carry most of it. With most of these flights grounded, there will be huge delays.

    But even in the best of times, USPS lag behind others


    Yeah, it seems that way, I'm stuck anyway as USPS won't help me, telling me the item is in Ireland and An Post won't help me because they're saying it's still in the US. Rock and a hard place here.
    Post edited by whiterebel on


  • #103
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    enniscorthy wrote: »
    Anybody receive anything from USA yet

    I've received some things, but then again I have one USPS shipped parcel from end March, that hasn't shown on An Post tracking yet.

    The things that arrived were usually en-route 2-3 weeks at the most.

    /M
    Post edited by whiterebel on


  • #104
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,943 Mod ✭✭✭✭Henry Ford III


    I'm waiting for a small parcel from China. Shipped 25th March and according to the tracker on 1st May Shipment was loaded at cross border service point in Dublin.

    Any thoughts?
    Post edited by whiterebel on


  • #105
    enniscorthy
    Registered Users, Registered Users 2 Posts: 1,046 ✭✭✭enniscorthy


    Marlow wrote: »
    I've received some things, but then again I have one USPS shipped parcel from end March, that hasn't shown on An Post tracking yet.

    The things that arrived were usually en-route 2-3 weeks at the most.

    /M


    Thanks mate were the 2 things that arrived also USPS or a different service because I got a fedex package but waiting around the same time period now for something from USPS





    :confused::confused::confused::confused::confused::confused::confused::confused:
    Post edited by whiterebel on


  • #106
    two wheels good
    Registered Users, Registered Users 2 Posts: 1,957 ✭✭✭two wheels good


    Oh crap! Wish I'd noticed this thread before I ordered some bearings from the US. USPS with U-prefix tracking number.

    (Now thinking I might order the basic but adequate alternative from the UK. Not a case of: "buy cheap, buy twice" but "buy specialist, buy twice" )
    Post edited by whiterebel on


  • #107
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭le_girl


    I'm also waiting on something from the US, sent on the 1st of April and the tracking is stuck in LA since the 3rd of April, so exactly 6 weeks ago...

    I need this stuff badly for my business so I asked the sender to look into it but she wasn't even able to get a human on the phone.

    I ordered the same stuff back in December which took a week door to door so these are crazy delays. I post orders out every day and it has been a bit of a nightmare (at one point An Post could only send to a list of 10 countries and I had to turn business away, now I am looking at running out of supplies before these arrive).

    I haven't had any complaints from customers in the US so either they're all being super nice and patient or all the delays are with outgoing mail.

    I hope my tracking page at least updates soon after 6 weeks but from reading here I'm also looking at serious delays when it lands in Ireland. My tracking number starts with CE and I'm normally able to track them via An Post when it gets to Ireland so hopefully it's the same case this time.
    Post edited by whiterebel on


  • #108
    Darwin
    Registered Users, Registered Users 2 Posts: 2,726 ✭✭✭Darwin


    Just wondering if anyone has taken delivery of packages recently that were routed through Heathrow? (LANGLEY HWDC). Mine has left Langley yesterday morning (handed to delivery partner), but no record yet with an post. I'm guessing there are significant delays this end too with the volume of parcels coming through.
    Post edited by whiterebel on


  • #109
    beautyqueen
    Registered Users, Registered Users 2 Posts: 68 ✭✭beautyqueen


    Hi,

    Has anyone received any parcels from NI?

    Wondering how long it will take, it was sent first class recorded.

    Thanks and hope everyone gets their items soon!
    Post edited by whiterebel on


  • #110
    beautyqueen
    Registered Users, Registered Users 2 Posts: 68 ✭✭beautyqueen


    antodeco wrote: »
    I've 3 packages coming in from China.

    2 of them shipped 12 March and have disappeared.

    The 3rd of them arrived into Dublin 26 April. Still waiting for it to be delivered aswell!

    Hi Antodeco,
    I ordered something from china early January and it turned up on my window ledge in mid April.

    Really shocked because our postman never leaves anything outside (you couldnt where I live, it would be gone!)and there has been someone at home 24-7 since march 14th! But obviously they did.

    I really thought it had disappeared forever and there was no tracking showing up for me at all. So I bet your packages will show up eventually.
    Post edited by whiterebel on


  • #111
    sambucus nigra
    Registered Users, Registered Users 2 Posts: 115 ✭✭sambucus nigra


    beautyqueen wrote: »
    Hi,

    Has anyone received any parcels from NI?

    Wondering how long it will take, it was sent first class recorded.

    Thanks and hope everyone gets their items soon!

    Royal Mail are really slowed down at the moment, I had one package that went missing entirely in their network in March and had to be replaced by the retailer. I have another item posted 11 days ago from UK to NI that still hasn't arrived.
    Post edited by whiterebel on


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  • #112
    yrreg0850
    Registered Users, Registered Users 2 Posts: 532 ✭✭✭yrreg0850


    sambucus nigra wrote: »
    Royal Mail are really slowed down at the moment, I had one package that went missing entirely in their network in March and had to be replaced by the retailer. I have another item posted 11 days ago from UK to NI that still hasn't arrived.

    I have had problems with Royal Mail also . 10 days UK to Dublin sorting.
    Once in Dublin it was next day.
    In fact I have had a number of next day deliveries via An post within Ireland.

    Parcel Motel/ Nightline a horror story !!
    Post edited by whiterebel on


  • #113
    Parkender
    Registered Users, Registered Users 2 Posts: 39 ✭Parkender


    Having issues with a USPS delivery that has the last tracking as:

    Your item departed a transfer airport in DUBLIN, IRELAND on May 4, 2020 at 8:26 am. The item is currently in transit to the destination.

    Looks like issues in processing through Dublin Airport. Amazon deliveries are here in no time at all.
    Post edited by whiterebel on


  • #114
    antodeco
    Registered Users, Subscribers, Registered Users 2 Posts: 13,683 ✭✭✭✭antodeco


    Henry Ford III wrote: »
    I'm waiting for a small parcel from China. Shipped 25th March and according to the tracker on 1st May Shipment was loaded at cross border service point in Dublin.

    Any thoughts?

    SF eParcel delivery by any chance? I had "cross border point - Dublin" on 1st May but it turned out it actually only reached Ireland May 11th. Cross border point - Dublin was actually the Netherlands. I wonder are our packages travelling together!
    Post edited by whiterebel on


  • #115
    eiei0
    Registered Users, Registered Users 2 Posts: 420 ✭✭eiei0


    Neither of my parcels have updated I've given up on them now, eBay has refunded me for one and the other I am asking for a refund on Monday,

    They can't be that busy surely,
    Post edited by whiterebel on


  • #116
    Wing126
    Registered Users, Registered Users 2 Posts: 1,563 ✭✭✭Wing126


    Parkender wrote: »
    Having issues with a USPS delivery that has the last tracking as:

    Your item departed a transfer airport in DUBLIN, IRELAND on May 4, 2020 at 8:26 am. The item is currently in transit to the destination.

    Looks like issues in processing through Dublin Airport. Amazon deliveries are here in no time at all.


    Yeah, you'll be waiting a while for that. If it's a tracking number starting with U or L then that's the final update you will receive on that package from USPS. You might get one from An Post whenever they scan it, but USPS will not give you any further updates if it's starting with U. So just a waiting game now...
    Post edited by whiterebel on


  • #117
    Fluppen
    Registered Users, Registered Users 2 Posts: 90 ✭✭Fluppen


    Below is the sort of thing you can expect at the moment. I ordered from the same company before without paying extra for faster delivery and had my parcel in two weeks, now it has been over a month and it is still in the air somewhere. Still, at least my parcel got to spend a month in Miami, which I hear is very nice :rolleyes:. The tracking has only been updated sporadically so anyone still waiting, don't lose hope, be patient, and expect a pretty battered and neglected parcel to arrive at some point.
    Moral of the story is surely, shop local and order from Ireland if at all possible :)



    Due to COVID-19 please expect delays in delivering and tracking of mail and parcels.


    Departed
    MIAMI UNITED STATES
    Thursday, May 14, 2020
    6:36 AM





    ORIGIN AIRLINE CARRIER DEPARTED/UPLIFT
    Miami,US
    Thursday, May 14, 2020
    6:36 AM





    Departed
    MIAMI, UNITED STATES
    Thursday, May 14, 2020
    6:36 AM





    ACCEPTED BY ORIGIN AIRLINE CARRIER
    Miami,US
    Wednesday, May 13, 2020
    11:18 AM





    Arrived
    MIAMI, UNITED STATES
    Wednesday, May 13, 2020
    11:18 AM





    Mail Consigned
    Dublin, Ireland
    Wednesday, May 13, 2020
    12:16 AM





    Arrived at Regional Facility
    MIAMI FL INTERNATIONAL DISTRIBUTION CENTER
    Saturday, April 18, 2020
    3:46 PM





    Processed Through Regional Facility
    MIAMI FL INTERNATIONAL DISTRIBUTION CENTER
    Saturday, April 18, 2020
    3:46 PM





    Mail Preparation
    Dublin, Ireland
    Saturday, April 18, 2020
    3:46 PM





    ARRIVED AT INTERNATIONAL SERVICE CENTER
    ISC MIAMI FL (USPS)
    Saturday, April 18, 2020
    3:46 PM





    INTERNATIONAL DISPATCH READY
    ISC MIAMI FL (USPS)
    Saturday, April 18, 2020
    3:46 PM





    Shipment Accepted by the USPS
    MIAMI, FL 33152
    Friday, April 17, 2020
    3:31 PM





    Shipment In Transit to Destination

    Friday, April 17, 2020
    12:10 PM





    Shipment Dispatched by US Carrier
    Doral , FL 33126-1114
    Friday, April 17, 2020
    12:03 PM





    Departed Shipping Partner Facility, USPS Awaiting Item
    MIAMI, FL 33126
    Friday, April 17, 2020
    11:55 AM





    Dispatched by US Carrier
    Doral , FL 33126-1114
    Friday, April 17, 2020
    11:55 AM





    Sorted by US Carrier
    Doral , FL 33126-1114
    Friday, April 17, 2020
    11:36 AM





    Scanned at Globegistics MIA Facility
    MIA Processing Facility
    Friday, April 17, 2020
    7:41 AM





    Enroute To Regional Processing Facility
    Doral, FL 33126
    Tuesday, April 7, 2020
    8:49 PM





    Arrived Shipping Partner Facility, USPS Awaiting Item
    MIAMI, FL 33126
    Tuesday, April 7, 2020
    4:54 PM





    Shipment Information Received

    Tuesday, April 7, 2020
    4:54 PM





    Parcel data uploaded in GlobeTrak
    Doral, FL 33126
    Tuesday, April 7, 2020
    4:49 PM
    Post edited by whiterebel on


  • #118
    ka2
    Closed Accounts Posts: 105 ✭✭ka2


    I ordered something on eBay from a seller in Lithuania on 3rd May. The last tracking entry is from the Lithuanian postal service on 6th May, which said the package has been shipped overseas. Nothing since. An Post aren't recognising the tracking number so it seems they haven't even scanned it yet.
    Post edited by whiterebel on


  • #119
    eiei0
    Registered Users, Registered Users 2 Posts: 420 ✭✭eiei0


    3rd May ?? Most of us here are waiting for items posted in March or early April,
    Your way back in the queue :-D.
    ka2 wrote: »
    I ordered something on eBay from a seller in Lithuania on 3rd May. The last tracking entry is from the Lithuanian postal service on 6th May, which said the package has been shipped overseas. Nothing since. An Post aren't recognising the tracking number so it seems they haven't even scanned it yet.
    Post edited by whiterebel on


  • #120
    silver2020
    Registered Users, Registered Users 2 Posts: 2,045 ✭✭✭silver2020


    The thread title says "An Post Delays", yet every single issue is with parcels from other countries where an post have no control.

    And as above post by Fluppen shows, tracking cannot be relied on to give accurate information as all the responses are preprogrammed.

    In a normal world, once its scans at the departure point, its in Dublin a few hours later. Whereas now it can sit for 3 weeks in the "departure lounge" waiting space.

    Its something you just have to accept. I have a parcel coming from spain, the estimated delivery is 12-14 days. Usually its 5-6 days.
    Post edited by whiterebel on


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  • #121
    Darwin
    Registered Users, Registered Users 2 Posts: 2,726 ✭✭✭Darwin


    Do An Post not have a holding area this side though when say tracked items are held until scanned? My parcel left the UK on Tuesday 5th May according to Royal Mail but no scan since. There are at around 3 flights a day from Heathrow to Dublin so I'm thinking it is sitting here somewhere waiting to be scanned. Could it be the case An Post are giving priority to amazon deliveries, I just don't know.
    Post edited by whiterebel on


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