Fastway/Parcel Connect

Harpy · 23-12-2019 07:24PM

What time do fastway deliver until does anyone know? My parcel has been out for delivery for the last 3 days and still nothing..they are actually painful. Thank God it's not a really important present , I can get away with it arriving later but still annoying. And I feel for anyone who has Christmas presents for kids that are coming with fastway.

appledrop · 24-12-2019 06:31PM

I dont know but I have got delivery twice in the evening around 7 or 8 o clock so they must work late enough.

quinnd6 · 26-12-2019 12:40PM

I bought a game from Littlewoods on black Friday and it never came.
I was onto Littlewoods twice about it and got text message saying it was on its way on Christmas Eve. It never turned up. I got the same message a week before that when I complained and the game never turned up.
Fastway never called me or came anywhere next or near me.
Littlewoods and Fastway are the worst companies to deal with.
They couldn't give a fiddler's.
They are a waste of time.
They don't deserve anyone's business.
They don't deserve to be in business.
I will need to cancel my order and get a refund and forget about it.
Please no one have anything to do with Littlewoods or Fastway.
If you do you are in for nothing but disappointment.

Silent Running · 26-12-2019 12:42PM

quinnd6 wrote: »

I bought a game from Littlewoods on black Friday and it never came.
I was onto Littlewoods twice about it and got text message saying it was on its way on Christmas Eve. It never turned up. I got the same message a week before that when I complained and the game never turned up.
Fastway never called me or came anywhere next or near me.
Littlewoods and Fastway are the worst companies to deal with.
They couldn't give a fiddler's.
They are a waste of time.
They don't deserve anyone's business.
They don't deserve to be in business.
I will need to cancel my order and get a refund and forget about it.
Please no one have anything to do with Littlewoods or Fastway.
If you do you are in for nothing but disappointment.

You'll probably soon find out that it was delivered on Christmas eve, and that you signed for it. That's the level of honesty you're dealing with here.

quinnd6 · 26-12-2019 12:44PM

Silent Running wrote: »

You'll probably soon find out that it was delivered on Christmas eve, and that you signed for it. That's the level of honesty you're dealing with here.

Yes all I can say is fook Littlewoods and fook Fastway.
May they go out of business as soon as possible.
Timewasters and bastards.

selous · 28-12-2019 07:59PM

Seen a guy in a white van (with a roof rack) delivering up the Sandyford way on 23rd, outside a set of 6ft (or higher) gates and just launching the packet over them, walking away signing the scanner, fastway on his hi-vis vest. Could have been hounds or anything behind them, bothered? nah.

quinnd6 · 31-12-2019 04:35PM

Well I finally got my game today.
I'd ordered it on black friday and there had been about 5 failed delivery attempts but at least they actually rang me today and delivered my package.
Of course if they had rang me near the start of the month when they initially had it I wouldn't have had to have waited so long and would have had it for christmas but anyway at least I have it now.
One of the little bits of plastic holding in the game had fallen off but I don't care.
Hopefully when the next consoles come out they make more durable game holders in their cases.

bri007 · 31-12-2019 04:40PM

Fastway are the worst courier service provider I have ever come across.

I am shocked they are still in business to be honest

owlbethere · 15-02-2020 12:46PM

I had a terrible time with fastway before. Any online orders sent with fastest, ended up being delivered to other peoples houses in the area, and I got their packages. I stopped following up my parcels with fastway and followed it up with the shops that I order from because my contract is with them. They are responsible for non delivery and for rectifying that. Got things sorted that way. The fastway delivery driver eventually learned to deliver to the correct house instead of leaving my packages elsewhere.

I got a package earlier in the week, delivered by fastway, the driver didn't even knock at the door. I just found a parcel on the doorstep.

I have another online order and it's due to be delivered by fastway. I wasn't at home yesterday so I don't know if it has been delivered or not. I suspect not. I checked tracking and there's no scans on the tracking number. If I don't get anything by Monday evening, I will follow it up with the shop I ordered from.

ussjtrunks · 21-03-2020 12:03AM

Can someone please tell me how this shower are still in business, Ive had 3 delivery’s with them last few months and I genuinely believe they for some reason delay delivery of peoples packages, they ring ask for an eircode then the next day ask for an eircide again until finally delivering it usually after 2 weeks from when it hits the depot.

Ave Sodalis · 27-03-2020 11:56AM

My grandparents are in isolation as they're both very much at risk. I just got a call from my grandfather to say that Fastway delivered a parcel into Supervalu. What sort of twat decides that it would be a good idea to hand anything into a shopping centre right now, never mind something that belongs to an at risk person! Now my grandparents have me to go in for it, but it's going to be handled by many people who have been likely exposed to the virus in the mean time and they don't know how long it lasts on cardboard! Why can't they just do their damn job and deliver it!?

harr · 12-05-2020 08:00AM

Anybody got any reliable contact info for this shower .. sending a parcel that buyer paid for postage and wanted to use fastway ( why I don’t know )
Anyway paid for it to be sent and it was to be picked up Friday and it’s still sitting here .. phone number for depot supplied is nothing but a voice message when I sent email to costumer service it rebounds back saying I am not on the approved sender list . No contact details to be found anywhere ..
Buyer seems to think am pulling a fast one even I sent him the invoice for collection .

eskerman · 12-05-2020 08:22AM

I have been reading through some of the comments on this thread and very hard to find any good ones about Fastway and I would argue the other courier services -

Are there any out there who could be classed as reliable ?? they all seem to be connected

whisky_galore · 12-05-2020 08:38AM

Fastway are bottom of the heap, the rest only marginally better.

People aren't prepared to pay a premium rate to have their package nursed personally from door to door so this is the bargain bucket level of service you should expect.

kilburn · 12-05-2020 08:47AM

Fastway is a franchise and most of the self employed couriers get absolutely roasted with them and don't buy into the business with their eyes open.

eskerman · 12-05-2020 09:13AM

whisky_galore wrote: »

Fastway are bottom of the heap, the rest only marginally better.

People aren't prepared to pay a premium rate to have their package nursed personally from door to door so this is the bargain bucket level of service you should expect.

I agree you pay more for a good service - that said I have experienced lots of problems with DHL and UPS in the past when I paid premium rates - and most people will go for the DPD/Nightline/Fastway /GLS services and I think they are all owned by one parent company - seems to be a connection with them all - monopoly market and yes the van drivers are all self employed sub-contractors who are getting hammered on prices - race to the bottom as we all participate in this in some way perhaps

Ave Sodalis · 12-05-2020 10:20AM

whisky_galore wrote: »

Fastway are bottom of the heap, the rest only marginally better.

People aren't prepared to pay a premium rate to have their package nursed personally from door to door so this is the bargain bucket level of service you should expect.

If only we had a choice in most cases!

eskerman wrote: »

I agree you pay more for a good service - that said I have experienced lots of problems with DHL and UPS in the past when I paid premium rates - and most people will go for the DPD/Nightline/Fastway /GLS services and I think they are all owned by one parent company - seems to be a connection with them all - monopoly market and yes the van drivers are all self employed sub-contractors who are getting hammered on prices - race to the bottom as we all participate in this in some way perhaps

UPS and Nightline recently are. UPS bought Nightline a year or two ago. The others aren't related to them, but I don't know if they're related to each other.

eskerman · 12-05-2020 10:29AM

Ave Sodalis wrote: »

If only we had a choice in most cases!

UPS and Nightline recently are. UPS bought Nightline a year or two ago. The others aren't related to them, but I don't know if they're related to each other.

Ive used Parcel Motel in the past and they are owned by Nightline - no doubt our choices may seem a lot but I think these companies have amalgamated to get a monopoly on the market and anybody who tries to challenge with better service and a fair price gets squashed - so our choices are quite limited

I remember back in the late 1970s a company called Deadline Couriers and I think they went bust or were swallowed up at a time when courier services were a new alternative to the Post Office

whiterebel · 12-05-2020 10:48AM

eskerman wrote: »

Ive used Parcel Motel in the past and they are owned by Nightline - no doubt our choices may seem a lot but I think these companies have amalgamated to get a monopoly on the market and anybody who tries to challenge with better service and a fair price gets squashed - so our choices are quite limited

I remember back in the late 1970s a company called Deadline Couriers and I think they went bust or were swallowed up at a time when courier services were a new alternative to the Post Office

Great conspiracy theory, but no
UPS (American) bought Nightline who started Parcel Motel.
Fastway (Irish) own Parcel Connect. Fastway is set up as a franchise operation
DPD have ParcelWizard and are a German company.
GLS are a German company
FedEx are American and bought the Dutch company TNT a couple of years ago. UPS were stopped buying TNT by the EU as it would create a monopoly. UPS are now suing the EU for billions, after they allowed the sale to FedEx
DHL are owned by Deutsche Post, the German post office.

There is no great mystery. Couriers/delivery firms did most of their work for companies, and didn't deliver to private addresses. Didn't want to either, too messy. No-one home, so no signatures.
It didn't pay you to go to Youghal with one delivery from Cork, so they started looking for other work. Online shopping went wild, and they were in to massive contracts which included home deliveries. A race to the bottom started, with people not caring as long as they got "free" shipping. Nothing is free, as you can see from the shambles that is there today.
Drivers trying to deliver hundreds of packages a day, at rates you wouldn't believe (I heard one case of €2 per delivery whether it was 1 or 21 boxes!!! And that was a while ago, its probably cheaper now). They get one attempt at a delivery, hence packages thrown over walls, and into wheelie bins. I'm not saying its right, but this is what the market has driven it to.

rob316 · 12-05-2020 03:33PM

Its a race to the bottom, there was a time when fastway charged €7 to deliver a parcel now its €3.50.

kilburn · 12-05-2020 03:38PM

rob316 wrote:

Its a race to the bottom, there was a time when fastway charged â‚¬7 to deliver a parcel now its â‚¬3.50.

Based on volume though ?

whiterebel · 12-05-2020 04:13PM

kilburn wrote: »

Based on volume though ?

Even at €7.....

Pay driver Driver to collect
Pay people to Handle shipment in warehouse.
Pay truck to trunk to hub
Pay to handle in warehouse
Pay delivery driver
Drivers pay for van, franchise, diesel, insurance, tax, tyres, servicing.....and a wage?

I think the Fastway model was €16K to buy in, plus they take a percentage of the total delivery rate. Open to correction on that. I have been there - it looks good on paper, but you have to do 100's of deliveries to make any money.

rob316 · 13-05-2020 09:02AM

kilburn wrote: »

Based on volume though ?

There pricing model has sunk over the years, when they first came around they were brilliant I thought. It used to be mainly national they did, and the service was really good. Drivers were decent and seemed to like the job.
They have adapted to the market but have placed themselves as the bottom of the barrell with pricing and the service now reflects that.

eskerman · 13-05-2020 09:18AM

whiterebel wrote: »

Great conspiracy theory, but no
UPS (American) bought Nightline who started Parcel Motel.
Fastway (Irish) own Parcel Connect. Fastway is set up as a franchise operation
DPD have ParcelWizard and are a German company.
GLS are a German company
FedEx are American and bought the Dutch company TNT a couple of years ago. UPS were stopped buying TNT by the EU as it would create a monopoly. UPS are now suing the EU for billions, after they allowed the sale to FedEx
DHL are owned by Deutsche Post, the German post office.

There is no great mystery. Couriers/delivery firms did most of their work for companies, and didn't deliver to private addresses. Didn't want to either, too messy. No-one home, so no signatures.
It didn't pay you to go to Youghal with one delivery from Cork, so they started looking for other work. Online shopping went wild, and they were in to massive contracts which included home deliveries. A race to the bottom started, with people not caring as long as they got "free" shipping. Nothing is free, as you can see from the shambles that is there today.
Drivers trying to deliver hundreds of packages a day, at rates you wouldn't believe (I heard one case of €2 per delivery whether it was 1 or 21 boxes!!! And that was a while ago, its probably cheaper now). They get one attempt at a delivery, hence packages thrown over walls, and into wheelie bins. I'm not saying its right, but this is what the market has driven it to.

Thanks for the information and I wasn't eluding to conspiracy theory per say and its normal practice for companies to buy or merge with competitors - money talks always and there are many monopoly's running in Ireland

It is a race to the bottom for sure and that normal ends up bd for the consumer and ultimately for the company because when your on the bottom price range - you will struggle to move it up - market forces in our globalised economy

Flaccus · 14-05-2020 11:35PM

Expecting delivery from Fastway today. Nothing arrived. But website says parcel delivered and signed for at 7pm tonight. I guess driver wanted to be paid and lied and I may get the delivery in the morning. Of course I contacted the sender about this as it's not the first time it has happened. Annoying though.

whiterebel · 15-05-2020 07:45AM

One day wouldn’t make much difference to them getting paid. I’d be checking bins, over fences and next door. I’d also advise the sender that it’s marked as delivered, but you didn’t get it.

eskerman · 15-05-2020 05:16PM

Well I have exhausted couriers - tried Parcel Direct who sub contact to GLS - and the item was to be collected next day - I paid for next day collection and nobody turned up - and then I was told it would be collected the following day and was told that couldn’t be guaranteed -

Cancelled the order - asked for a refund.

Went online to An Ppst - dropped the parcel to local PO and it was delivered next day - no issues and great service

I will never use a courier service again - an post all the way and yes it was a little more expensive but well worth it

archer22 · 15-05-2020 06:21PM

eskerman wrote: »

Well I have exhausted couriers - tried Parcel Direct who sub contact to GLS - and the item was to be collected next day - I paid for next day collection and nobody turned up - and then I was told it would be collected the following day and was told that couldn’t be guaranteed -

Cancelled the order - asked for a refund.

Went online to An Ppst - dropped the parcel to local PO and it was delivered next day - no issues and great service

I will never use a courier service again - an post all the way and yes it was a little more expensive but well worth it

GLS are in the same league as Fastway...I have had their invisible driver in his invisible van call here at 9am now 3 days in a row leaving his invisible card after his silent "Delivery attempted".
GLS are just a shower of chancers and liars.

harr · 15-05-2020 07:18PM

eskerman wrote: »

Well I have exhausted couriers - tried Parcel Direct who sub contact to GLS - and the item was to be collected next day - I paid for next day collection and nobody turned up - and then I was told it would be collected the following day and was told that couldn’t be guaranteed -

Cancelled the order - asked for a refund.

Went online to An Ppst - dropped the parcel to local PO and it was delivered next day - no issues and great service

I will never use a courier service again - an post all the way and yes it was a little more expensive but well worth it

I had to do same the other day .. my parcel was eventually collected nearly two days late when I checked tracking following morning it still had no scans .. I was getting pissed so I went over to depot who had no record of my parcel arriving it turns out driver collected it on way home previous evening and had it the van with all his next day deliveries so wouldn’t have got its first scan till later following evening.
So parcel I paid for to be collected Monday and was picked up Tuesday night and wouldn’t have got to customer till Thursday or Friday ..
I eventually got it off the driver and posted it and it arrived less than 24 hours later .
Never again ..

Flaccus · 15-05-2020 11:18PM

Flaccus wrote: »

Expecting delivery from Fastway today. Nothing arrived. But website says parcel delivered and signed for at 7pm tonight. I guess driver wanted to be paid and lied and I may get the delivery in the morning. Of course I contacted the sender about this as it's not the first time it has happened. Annoying though.

It turned up this morning at 7.30am outside doorstep. In fairness Fastway did get back to me and gave me the name and mobile number of the driver to contact.

Another delivery marked as delivered and signed for today and not a sign of it. So I sent an email this evening once again. I expect it could be dropped Saturday morning or Monday but if their customer service get back to me before that happens with the drivers number, I will be having words. Although that probably would not motivate him to deliver it. I guess if it turns out to be the same guy I will try to make a complaint officially.

<edit> No sign of parcel today, still marked as delivered by Fastway, depot not opened Saturday, email sent. I expect lazy bastid driver has it in his van and will turn up Monday. I will be up early and this time will ask him why the parcel was marked as delivered on Friday.

In the end it's the sellers responsibility to get parcel to me and take the appropriate insurance out. Goods are worth nearly 700 euro. I had no say in what delivery service to use. I used paypal so any BS I can open a dispute but probably jumping the gun at this stage. Will be actively avoiding retailers that use these scumbags from now on</edit>

Fastway/Parcel Connect

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