Aer Lingus voucher

Tazium · 07-04-2020 01:39PM

When were you due to fly? Had to call them about my flights tomorrow -8th, they acknowledged the cancellation and offered escalation to refund. Up to 30 days before the costs will be returned.

xlogo · 07-04-2020 01:41PM

Tazium wrote:

When were you due to fly? Had to call them about my flights tomorrow -8th, they acknowledged the cancellation and offered escalation to refund. Up to 30 days before the costs will be returned.

April 15th to Spain - I'm just not sure if the refund will happen automatically.

paddy19 · 07-04-2020 05:32PM

I haven't seen a word from any airline that they will refund automatically refund and I'm betting you won't.

Why would they?

They want to keep your money! They have already flown lots of nearly empty planes. They don't care if you fly or don't turn up.

They would rather you give them an interest free loan (Aer Lingus will give you 10%) with lots of terms and conditions that favour the airline.

It takes about 5 minutes to complete the refund form.

Get your money back folks.

If you are brave enough to invest in an airline buy some shares.

BonnieSituation · 07-04-2020 05:42PM

Creamy Goodness wrote: »

They told me on Twitter it takes 10-15 working days. which is funny because on the 7th march I cancelled a flight going to AMS leaving on the 10th March, by the 11th March I had an email stating the refund was processed. On the 17th March I cancelled a flight going to AGP leaving on the 13th April, and having gotten anything back other than the case reference number email.

I'll give it the full 15 working days before contacting again, their staff are probably working their asses off and dealing with the dregs of society.

I'm still waiting on a reply re my flight to AMS on the 13th March. That was the day they announced free changes and still as yet I have heard nothing!

Priority now is my April 17th flights to Glasgow which are 100% going to be cancelled but we have to wait it out. It's annoying but I can see what they're up to.

snoopboggybog · 07-04-2020 05:49PM

I'm still waiting since Paddys day for a voucher for 520 quid.

Flight ended up been cancelled in the end so wish i went for the refund instead.

Going into the fourth week waiting on a voucher is bloody ridiculous.

07-04-2020 06:03PM

In fairness they have crazy amounts to process. When was your flight supposed to go?

JTMan · 07-04-2020 06:34PM

Applied for a refund on 16 March.

Phoned Aer Lingus today (call answered straight away) and they said that the refund should be processed by the end of this week.

Almost a month for a refund (assuming I get it this week/next week), a process that should be automated if a flight is cancelled.

Technocentral · 07-04-2020 06:45PM

JTMan wrote: »

Applied for a refund on 16 March.

Phoned Aer Lingus today (call answered straight away) and they said that the refund should be processed by the end of this week.

Almost a month for a refund (assuming I get it this week/next week), a process that should be automated if a flight is cancelled.

Yeah, the money leaves your card straight away it should do the opposite if its cancelled.

paddy19 · 07-04-2020 07:11PM

Technocentral wrote: »

Yeah, the money leaves your card straight away it should do the opposite if its cancelled.

Passengers have three options:

1. Rebook to a new date.

2. Take a voucher with lots of conditions.

3. Get a refund.

So when a flight is cancelled the airline needs to establish what a passenger wants.

What is not in dispute is you should (per good old EU ) get your refund within 7 days of the flight.

Airlines are not flying much any more so there should be lots of folks available to process refunds!

This is where the regulator needs to crack the whip.

wazzer1 · 08-04-2020 12:34PM

Hi folks

Due to travel to Barcelona on the 25th of May. Email this morning, only option is to change date( pay difference in fare) until the 31st of August. Obviously no one will be flying into Spain then. Just wondering am I better off holding off to see if they cancel it, or can they just not fly but not let you know its cancelled and therefore dont have to offer a refund.

Thanks

podgeandrodge · 08-04-2020 12:38PM

Has anyone received their vouchers yet? Still waiting for vouchers for flights on 28th March to USA which weren't cancelled. Sent the form in on 27th March...

BonnieSituation · 08-04-2020 01:31PM

wazzer1 wrote: »

Hi folks

Due to travel to Barcelona on the 25th of May. Email this morning, only option is to change date( pay difference in fare) until the 31st of August. Obviously no one will be flying into Spain then. Just wondering am I better off holding off to see if they cancel it, or can they just not fly but not let you know its cancelled and therefore dont have to offer a refund.

Thanks

I'd wait it out. There's not a hope that flight will be leaving.

I'm due to go to BCN on June 4th. And I'll be doing the same. Have thought about changing it, but will just wait.

Have you checked their flights to BCN the last few days, has your particular departure ran?

BonnieSituation · 08-04-2020 01:34PM

BonnieSituation wrote: »

I'm still waiting on a reply re my flight to AMS on the 13th March. That was the day they announced free changes and still as yet I have heard nothing!

Priority now is my April 17th flights to Glasgow which are 100% going to be cancelled but we have to wait it out. It's annoying but I can see what they're up to.

Got an email last night from EI to say that I should apply for the voucher for the Match 13th flight so did that.

Happy enough with that, wait seems it wouldn't have been initially covered under the current system in any case at all.

Happy to wait out my GLA flights and get a refund.

wazzer1 · 08-04-2020 02:27PM

BonnieSituation wrote: »

I'd wait it out. There's not a hope that flight will be leaving.

I'm due to go to BCN on June 4th. And I'll be doing the same. Have thought about changing it, but will just wait.

Have you checked their flights to BCN the last few days, has your particular departure ran?

Hi, no doesnt seem to be any flights running in April, they are however taking bookings for May.

murphaph · 08-04-2020 02:52PM

I applied for a refund for our flights. AL didn't bother notifying me that the outbound leg yesterday evening was cancelled. They sent a mail today informing me the return legis cancelled however. What a mess.

They are very sly in their email. They strongly suggest you only have the options of vouchers or rebooking (with fare difference payment!).

I ignored all that bluster and just applied for a full refund. The confirmation email automatically sent out says if the flight was cancelled that a full refund will ensue.

I expect they are pretty busy so it may take a while.

BonnieSituation · 08-04-2020 03:13PM

wazzer1 wrote: »

Hi, no doesnt seem to be any flights running in April, they are however taking bookings for May.

I suppose they have to have a cut off of some description. I still don't see the flights to Spain resuming by then.

TempPlease · 08-04-2020 04:34PM

Hi All

Have been following these threads with interest but wanted to post as I don’t believe I have come across this scenario.

Had a holiday to the US booked through a travel agent, refund on hotel is fine but we are being imposed with restrictions on the voucher which amounts to approx €1k. We need to rebook by end of this month otherwise we lose out. Have been in contact with Aer who wont tell us anything, only to revert back to the agent. The agent says it’s airline. Any advice? How can we choose to book somewhere in these uncertain times? The voucher needs to be used by March 2021. We have clarified these terms multiple times and this is how it stands.

Thanks

goingnowhere · 08-04-2020 04:40PM

Your contract is with the travel agent.

The airline knows ticket has been sold, but the ticket is owned by the travel agent. The travel agent is issued with a notice advising them from the airline as to what they can do to change the tickets, booking classes, terms etc. Special notices are issued for cases like this to outline policy.

If the flight has been cancelled or the date/time has been changed significantly you are entitled to a refund in cash, no discussion.

If the flight is operating but you cannot fly due immigration or other restriction or you just don't want to go the airline and agent can walk away. A voucher of any kind or rebooking is not legally obligated here.

SouthernBelle · 08-04-2020 04:42PM

Apologies if this has been answered.

Have people received vouchers? I got a confirmation email on 19th March confirming my voucher request but I haven't received the voucher yet.

ixoy · 08-04-2020 04:52PM

Got an e-mail today saying my flight was cancelled and that they suggested I go with either a re-booking or a voucher but not mentioning a refund.

At the bottom they do provide a link to your entitlements without stating of course that one such entitlement is a refund. I think I'll go for that.

TempPlease · 08-04-2020 05:00PM

goingnowhere wrote: »

Your contract is with the travel agent.

The airline knows ticket has been sold, but the ticket is owned by the travel agent. The travel agent is issued with a notice advising them from the airline as to what they can do to change the tickets, booking classes, terms etc. Special notices are issued for cases like this to outline policy.

If the flight has been cancelled or the date/time has been changed significantly you are entitled to a refund in cash, no discussion.

If the flight is operating but you cannot fly due immigration or other restriction or you just don't want to go the airline and agent can walk away. A voucher of any kind or rebooking is not legally obligated here.

The flight wasnt cancelled, we couldnt go because of the virus. The information given to us is that we are entitled to a refund due to unavoidable and extraordinary circumstances. If the voucher was given to us with the 5 year team but because we have to book by the end of the month and pay extra for flights we may not be able to go on, I’m not sure what to do.

Thanks for the reply.

BonnieSituation · 08-04-2020 05:54PM

ixoy wrote: »

Got an e-mail today saying my flight was cancelled and that they suggested I go with either a re-booking or a voucher but not mentioning a refund.

At the bottom they do provide a link to your entitlements without stating of course that one such entitlement is a refund. I think I'll go for that.

Same. Time to claim for the refund. Interesting that they don't give a link to a cash refund on email.

HildaOgdenx · 08-04-2020 05:56PM

SouthernBelle wrote: »

Apologies if this has been answered.

Have people received vouchers? I got a confirmation email on 19th March confirming my voucher request but I haven't received the voucher yet.

Nothing so far. I got an email around that date also confirming voucher request.

podgeandrodge · 08-04-2020 06:23PM

me too. I know they are busy, but would have thought a couple of weeks would sort it!

JimmyVik · 09-04-2020 09:24AM

HildaOgdenx wrote: »

Nothing so far. I got an email around that date also confirming voucher request.

What are the terms and conditions on the vouchers.
They would want to be that they never expire and you can use them whenever you like yourself. And aslo that there is no sneaky condition like having to use the full voucher in one transaction or premium rate number etc

They should be EXACTLY like cash. At least then your only risk is the airline going bust, or not flying with that airline again.

JimmyVik · 09-04-2020 10:36AM

I posted this elsewhere. It might be useful

Right so eventually I got talking to someone in the CC company.
They said if I paid for the flights on the understanding that I would fly then the airline didnt deliver their end of the transaction, no matter what the reason, they cannot keep the money I paid. They cannot substitute the money I paid for other goods, eg vouchers either.

She said dont accept anything but a refund on my card if thats what I want.
When the date pf the flights passes I am to initiate a charge back on my card and they will take care of the rest. If I dont get the flights the money will go back onto my card basically.

I asked her did that apply to the issuer of my other card and she said I have to ring them and as, that she could not comment for them. So ring your own issuer and check.

stargazer 68 · 09-04-2020 12:37PM

BonnieSituation wrote: »

Same. Time to claim for the refund. Interesting that they don't give a link to a cash refund on email.

My Sister just got voucher or rebook email too. How does she claim for a refund from them if there is no link?

blade1 · 09-04-2020 12:39PM

Dovies wrote: »

My Sister just got voucher or rebook email too. How does she claim for a refund from them if there is no link?

Just Google aerlingus refund.
Here it is anyway
https://www.aerlingus.com/support/forms/refund-request-form/

alchemist33 · 09-04-2020 12:48PM

JimmyVik wrote: »

What are the terms and conditions on the vouchers.
They would want to be that they never expire and you can use them whenever you like yourself. And aslo that there is no sneaky condition like having to use the full voucher in one transaction or premium rate number etc

They should be EXACTLY like cash. At least then your only risk is the airline going bust, or not flying with that airline again.

We'll have to wait and see. But I hope that as they offered us vouchers without the Ts and Cs attached, if they do try to screw us they'll be on shaky legal ground.

blade1 · 09-04-2020 12:53PM

murphaph wrote: »

They are very sly

Yes and that is partly why I've no problem requesting a refund.

2 flights of 4 flights I had booked for 3rd of April got changed to 4 hours earlier than original time( this pre Corona)

Couldn't make the new time so had to fly from a different airport.
On the phone to them about it and the woman goes no problem we'll change flights free of charge.
I said "what?, New flights are €100 cheaper".
She makes some excuse saying they are not available to me for some reason.
I say "yes they are ,as I can book them here on the app that I'm looking at right now.
She says oh ok so :rolleyes:

Got the 100 back within 48 hours but I'm still waiting for my refund for cost of all 4 flights cancelled due to Corona since April 1st.

Aer Lingus voucher

Comments