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Battery not working on HP 15.6" AMD A12 8GB

  • 23-03-2020 08:48PM
    #1
    Passport1
    Registered Users, Registered Users 2 Posts: 150 ✭✭


    Hi
    I have a 2 year old HP 15.6" AMD A12 8GB RAM running Windows Home Home X64 version

    Since the weekend if I disconnect the laptop from power source e.g. switch off plug at wall or disconnect power lead from side of laptop; the laptop dies

    The battery indicator in the laptop is indicating battery % at 69%...Even with laptop plugged in for 24 hours it reading 69% all time

    I have ran the battery test as part of the Installed "HP Support Assistant" S/W on the Laptop and it saying the battery is operating at 69% and not indicating that the battery is dead or needs replacement

    Has the battery has packed in ?
    or
    Is there anything I can try/check to fix this issue
    Or
    Are HP laptops prone to this issue ?



    Thanks


Comments

  • #2
    sheepsh4gger
    Registered Users, Registered Users 2 Posts: 622 ✭✭✭sheepsh4gger


    Have you tried taking out the battery and cleaning the golden pins with a dry cloth? Sometimes it's half way in.


  • #3
    Passport1
    Registered Users, Registered Users 2 Posts: 150 ✭✭Passport1


    Thanks Sheepsh4gger for the reply and suggestion
    I tried this per your suggestion
    Unfortunately no luck
    Whenever I still remove the mains power source the laptop just dies :-(
    Thanks though for reply and suggestion - appreciate it
    Keep well and stay safe
    Thanks


  • #4
    [Deleted User]
    Posts: 19,205 ✭✭✭✭ [Deleted User]


    in this case sounds like the battery is gone

    what you could try is to uninstall any items under the "batteries" section in device manager and reboot the machine.

    worth a try and is completely safe to do but most likely a hardware fail here.


  • #5
    Passport1
    Registered Users, Registered Users 2 Posts: 150 ✭✭Passport1


    glasso wrote: »
    in this case sounds like the battery is gone

    what you could try is to uninstall any items under the "batteries" section in device manager and reboot the machine.

    worth a try and is completely safe to do but most likely a hardware fail here.


    Thanks reply and suggestion..

    Tried suggestion but unfortunately no luck...

    Yes..does sound like battery gone...😦

    Thanks reply though


  • #6
    Passport1
    Registered Users, Registered Users 2 Posts: 150 ✭✭Passport1


    Hi Again

    Got a new battery but unfortunately same thing is still happening... When mains Power is removed the Laptop dies

    Ive removed and re-inserted the new battery couple times in case it was wasn't slotting in correctly

    Ive also cleaned the pins with dry cloth

    I uninstalled the all the options in Devices\Batteries and restarted the laptop to see if them getting re-added at restart would pick up new drivers that would kick start the new battery into life

    Unfortunately no luck with any of these

    The Power indicator in system tray on bottom right hand side of screen is now showing 55% Power. Tis has gone down from last week when it was showing 63%

    It doesn't sound like the problem here is the battery...Any other suggestions of things to try to try to solve this

    Thanks in advance


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  • #7
    [Deleted User]
    Posts: 19,205 ✭✭✭✭ [Deleted User]


    can only suggest googling for your particular model and the problem - perhaps on some hp forums.

    you're unlikely to be the only person who has encountered the issue


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