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Virgin media wall outlet for broadband

  • 14-03-2020 05:44PM
    #1
    caviardreams
    Registered Users, Registered Users 2 Posts: 6,726 ✭✭✭


    Hi guys
    I rang VM to ask about getting broadband in my apartment. I have not had it before but the customer support person said I should have a white box as my address had been active in the past (maybe a previous tenant etc)

    All I can see is this cable coming directly from the wall - no white box though - is the right cable for me to plug in and self install my broadband or do I need a technician to put in a white box and a new outlet does anyone know? The customer service rep said if I wasn't sure to just get a technician but ideally I would like to set it up myself if it's ready to go as it will be quicker.

    Here is a picture

    Thanks a lot and sorry if it is a stupid question (have only had mobile broadband up to now!)


Comments

  • #2
    Falconire
    Registered Users, Registered Users 2 Posts: 238 ✭✭Falconire


    caviardreams wrote: »
    Hi guys
    I rang VM to ask about getting broadband in my apartment. I have not had it before but the customer support person said I should have a white box as my address had been active in the past (maybe a previous tenant etc)

    All I can see is this cable coming directly from the wall - no white box though - is the right cable for me to plug in and self install my broadband or do I need a technician to put in a white box and a new outlet does anyone know? The customer service rep said if I wasn't sure to just get a technician but ideally I would like to set it up myself if it's ready to go as it will be quicker.

    Here is a picture

    Thanks a lot and sorry if it is a stupid question (have only had mobile broadband up to now!)


    I should look like the box on the link https://www.virginmedia.com/help/installing-virgin-media


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    caviardreams wrote: »
    Hi guys
    I rang VM to ask about getting broadband in my apartment. I have not had it before but the customer support person said I should have a white box as my address had been active in the past (maybe a previous tenant etc)

    All I can see is this cable coming directly from the wall - no white box though - is the right cable for me to plug in and self install my broadband or do I need a technician to put in a white box and a new outlet does anyone know? The customer service rep said if I wasn't sure to just get a technician but ideally I would like to set it up myself if it's ready to go as it will be quicker.

    Here is a picture

    Thanks a lot and sorry if it is a stupid question (have only had mobile broadband up to now!)


    It could be, or it could be a sat feed.

    If this is an apartment check with a neighbour. If its not then you're probably ok to self install as they can always send the tech later.


  • #4
    caviardreams
    Registered Users, Registered Users 2 Posts: 6,726 ✭✭✭caviardreams


    Thanks a lot guys - might chance the self install and can always call an engineer out if it doesn't work I guess!

    (yes it's an apartment so I don't have neighbours :D:P:P)


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