GoMo experience not good so far

JTMan · 24-01-2020 05:52PM

Gadgetman496 wrote: »

1800 210 342

That number is for complaints after someone has contacted CS and got nowhere.

The poster with the issue should contact customer care, one way is via Twitter DM.

yrreg0850 · 25-01-2020 09:14PM

Ported from Eir mid December , took 28 hours two emails and , two tweets.

My wife ported today --max two minutes !!!

Irish_rat · 25-01-2020 09:21PM

Data is terrible on gomo but everything else is good. I've got WiFi at work and home so it doesn't bother me. It's not for everyone

tuxy · 25-01-2020 09:41PM

Irish_rat wrote: »

Data is terrible on gomo but everything else is good. I've got WiFi at work and home so it doesn't bother me. It's not for everyone

How terrible for you?
Data is not great when it come to speed but I can always stream music and use google maps in in the car. Coverage is ok.

Bummer1234 · 28-01-2020 12:31PM

Doesn't look like its gonna be turning on 5G on gomo anytime soon according to this

https://www.siliconrepublic.com/comms/eir-gomo-5g-huawei-broadband

tuxy · 28-01-2020 12:44PM

Bummer1234 wrote: »

Doesn't look like its gonna be turning on 5G on gomo anytime soon according to this

https://www.siliconrepublic.com/comms/eir-gomo-5g-huawei-broadband

That's fine by me. I wouldn't expect them to make their more expensive service obsolete.

cookie1977 · 30-01-2020 09:39PM

Not getting amazing 5g speeds (sub good 4g) but still picking up 5g signal on gomo in multiple areas in south dublin

Heraldoffreeent · 30-01-2020 10:09PM

cookie1977 wrote: »

Not getting amazing 5g speeds (sub good 4g) but still picking up 5g signal on gomo in multiple areas in south dublin

Interesting, I saw Carolann Lennon quoted in Silicon Republic, saying they weren't looking to extend 5G to GOMO users earlier this week.

I'm mulling over buying a 5G handset for this but also for 3 when they launch.

Irish_rat · 31-01-2020 07:03PM

tuxy wrote: »

How terrible for you?
Data is not great when it come to speed but I can always stream music and use google maps in in the car. Coverage is ok.

Web browsing is very slow. Somehow spotify plays fine. Overall good value though!

Damiencm · 18-02-2020 12:27PM

Away in poland for a few days and no data roaming available. Got onto to gomo chat to be told its a 'known issue' but currently unresolved.

Rights balls as I really needed my phone to contact people here.

WildIreland · 18-02-2020 01:14PM

Irish_rat wrote: »

Data is terrible on gomo but everything else is good. I've got WiFi at work and home so it doesn't bother me. It's not for everyone

I've found data very consistent since switching -- solid 3G signal giving around 8mbps in rural areas, and solid 4G connection in towns and cities averaging 20+mbps and up to 70+mbps in places. Best connection speeds while roaming in the UK on EE -- 102mbps.

Odyssey 2005 · 18-02-2020 07:24PM

Am considering changing from 3 to gomo. Contract is up in 4 weeks and I'm done buying expensive phones. Present contract is @45pm . Have been offered all you can eat everything from 3 for €30 on a sim only plan. Is gomo worth chancing?. I haven't had any problems whatsoever with 3 in over 10/14 years.

yrreg0850 · 18-02-2020 08:52PM

I changed in early Dec and am satisfied since with no problems.
As you can see from early in the thread there were some terrible problems with porting . I was without service for 28 hours while porting.

My wife ported over early Jan and was without service for approx 2 minutes.
They would seem to have got their act in order as regards porting.

rn · 18-02-2020 09:19PM

For the parts that work; data, voices and texts it's fine and good value for money. If you've a problem, it's very difficult to get sorted.

Probably worth the gamble. You can always switch back.

SmartinMartin · 18-02-2020 09:27PM

I have been trying to port over since last October. Still hasn't happened. Disaster of a company if there's a problem. Utterly ****in useless.

New Home · 18-02-2020 10:34PM

Odyssey 2005 wrote: »

Am considering changing from 3 to gomo. Contract is up in 4 weeks and I'm done buying expensive phones. Present contract is @45pm . Have been offered all you can eat everything from 3 for €30 on a sim only plan. Is gomo worth chancing?. I haven't had any problems whatsoever with 3 in over 10/14 years.

Get the SIM card to start off with, and use the new number for a few days/weeks just to see how it works for you. If you're happy with it, then port the number over. That would be by advice, anyway.

Odyssey 2005 · 19-02-2020 12:14AM

New Home wrote: »

Get the SIM card to start off with, and use the new number for a few days/weeks just to see how it works for you. If you're happy with it, then port the number over. That would be by advice, anyway.

Excellent plan. Thanks for the idea.

ps200306 · 27-03-2020 06:44PM

New Home wrote: »

Get the SIM card to start off with, and use the new number for a few days/weeks just to see how it works for you. If you're happy with it, then port the number over. That would be by advice, anyway.

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

punisher5112 · 27-03-2020 07:01PM

ps200306 wrote: »

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

Sign in and change or select date, usually very quickly it changes when on a good day...

Obviously some have had issues.

Try do change on a weekday.

lighthouse · 27-03-2020 07:04PM

ps200306 wrote: »

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

Yes you can port over from the website. For me there were no problems when I ported over last October. Never had any need to contact them.

august12 · 27-03-2020 07:25PM

ps200306 wrote: »

Can you port number over later via the GoMo website without having to try to contact a human? I know you can schedule the port when signing up, but if i defer till later (as I would like to do, given some of the horror stories) will I then be stuck trying to contact their useless support? Been working absolutely trouble-free on 48months for years and just want the extra data/minutes. Can't afford any loss of access to my own number.

Once you request the number port, how long does it take?

I ported about 2 months after purchase, initially used it in a wifi router and then ported to an existing mobile number, took less than 24 hours and that was over a weekend. No customer service required, can be done within the account.
PS, no loss of service either, when your existing service stops,.just insert the new sim.

Fotish · 30-03-2020 12:15PM

My connection seems to be chocked even though I have only used 3.66 GB of data ?
This happened yesterday, has anybody else noticed the same problem ?

g6fdyotp5nj2l7 · 30-03-2020 12:41PM

Fotish wrote:

My connection seems to be chocked even though I have only used 3.66 GB of data ? This happened yesterday, has anybody else noticed the same problem ?

I haven't noticed anything myself but with so many working from home is it possible it's just more people using it.

Fotish · 20-04-2020 10:03AM

Gloria Hot Word wrote: »

I haven't noticed anything myself but with so many working from home is it possible it's just more people using it.

Still throttled on my data, really unusable .
Got this info from the help desk , does it look correct , didn’t help me,
at all.

Have you tried updating your APN settings? Try follow these steps:

Go to the Start screen.
Choose Apps.
Choose Settings.
Choose Data usage.
If Mobile data is disabled, enable Mobile data and choose the back symbol.
If Mobile data is enabled, choose the back symbol.
Choose Mobile networks.
Choose Access Point Names.
Choose ADD.
Under Name, enter eir Mobile data
Under APN, enter data.myeirmobile.ie (or data.mymeteor.ie)
Under Proxy, enter nothing
Under Port, enter nothing
Under Username, enter nothing
Under Password, enter nothing
Scroll down.
Under MCC, enter 353 (or 272)
Under MNC, do 03
Under Authentication type, tick None.
Choose APN type.
If this screen appears, enter default,supl (note: in lower case) and choose OK.
If this screen does not appear, tick Internet and choose OK

Does ‘ default,supl’ sound correct for APN type.
I have being using mobile phones continuously since they came on the market but never had to go through any of this stuff, normally just switch on and go and a few simple steps once the Sim is inserted, cannot understand it.

New Home · 20-04-2020 10:17AM

I'd say it depends on your phone.

I didn't have to set up anything, it was done automatically, once the SIM card was inserted.

Anyway, to check how it's set up, I go to Settings --> Network & Internet --> Mobile Network --> GoMo

Access Point Names --> Meteor Data (data.mymeteor.ie).

My settings for that APN are (I'm only adding the fields that have values in them, the others are defaulted to "Not set").

MCC 272
MNC 3 (not 03)
APN type default,supl
APN protocol IPv4/IPv6
APN roaming protocol IPv4/IPv6
Bearer unspecified
(APN enable/disable is defaulted to APN enable and isn't selectable)

Just a thought, have you tried swapping the two SIM cards around?

Ten Pin · 20-04-2020 10:37AM

Generally, the only entries that matter in APN are..

APN
MCC
MNC

When a new APN is created, MCC and MNC should be already filled as follows for Gomo...

MCC 272 (353 is the dial prefix for Ireland for calls, don't know why gomo staff give 353 as MCC, it's just incorrect)

MNC 03 (it may not matter whether it's '3' or '03' but it's usually a 2 digit entry)

The APN can be either...

data.mymeteor.ie
data.myeirmobile.ie

...try both if either is slow but it possibly won't matter anyway, it's congestion/throttling that's causing low speeds.

APN type can be left blank or default, this setting doesn't really affect anything, so can be set to whatever you like from the options to see if there's any improvement.

Eir probably just don't have enough coverage to keep up with demand of everyone WFH.

Anyone with an Eir prepay SIM could maybe report whether they are throttled or if it's just Gomo...

ps200306 · 06-05-2020 12:59AM

I understood the GoMo sign up fee gets used to pay for your first month's subscription? I think I made a mess of the timing. Signed up on Apr 27th expecting to get a SIM on May 1st just as credit expired with my existing provider provider. Actually the SIM arrived in 36 hours on Apr 29th. Now I've received a bill for usage period Apr 1-30 and monthly charge period May 1-31. So I guess the EUR 12.99 sign up only paid for two days in April.

ongarite · 06-05-2020 01:21PM

Apologies for asking this question..

Sister ported from Eir billpay to GoMo this morning & got SMS message to say port was complete.
Voice and SMS working fine but data is not working at all.

Onto GoMo support & verified APN settings and I double-checked against mine (GoMo customer).
No differences that I can see.
Also tried changing APN to data.myeirmobile.ie as above with no change.

Anyone had a port go wrong with no data afterwards & whats the fix?

Gadgetman496 · 06-05-2020 01:35PM

ongarite wrote: »

Apologies for asking this question..

Sister ported from Eir billpay to GoMo this morning & got SMS message to say port was complete.
Voice and SMS working fine but data is not working at all.

Onto GoMo support & verified APN settings and I double-checked against mine (GoMo customer).
No differences that I can see.
Also tried changing APN to data.myeirmobile.ie as above with no change.

Anyone had a port go wrong with no data afterwards & whats the fix?

Try enabling & then disabling Airplane mode.

BKWDR · 06-05-2020 09:40PM

Hi all,

moved my voda account from a bill pay to PAYG. They put 10e on my account and told me i needed to top up to register on a plan.
Logged into GOMO to port over my number but keep getting the error text back saying
"OH no we tried to move your number to our network but the account tyupe you slected did not match with your current provider...see out FAQ...etc'

Ive tried both unregistered pre paid and registered prepaid but neither work.

Anyone else experienced this?

Thanks in advance

GoMo experience not good so far

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