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Statement of Liability 2019

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    #332
    Heres Johnny
    Closed Accounts Posts: 2,738 ✭✭✭Heres Johnny


    Mine processed this morning, 1294 euro of a refund which is exactly what I had calculated myself.
    I did it around 10 days ago. Did one for my dad 2 days later I am expecting around 2500 from his refund.


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    #333
    walshb
    Registered Users Posts: 54,972 ✭✭✭✭walshb


    michellie wrote: »
    I was getting that error too, I'd say it's website maintenance, revenue normally do it in the evenings.

    Looking forward to the excitement tomorrow of will we / won't we get our SOL's....

    I was thinking this, too..

    Wish they’d at least put it in human readable language...

    Even an “eff off, we’re busy” would do the job..


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    #334
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    Mine was done on the 7th, still nothing this morning for me..


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    #335
    michellie
    Registered Users Posts: 2,691 ✭✭✭michellie


    walshb wrote: »
    I was thinking this, too..

    Wish they’d at least put it in human readable language...

    Even an “eff off, we’re busy” would do the job..

    I use the revenue system in work and we don't get understandable messages either. Not even when there is planned maintenance. You just have to guess.

    Going to ring at 9.30. Sick of waiting and trying now


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    #336
    padraig.od
    Registered Users Posts: 772 ✭✭✭padraig.od


    I submitted mine in early January, maybe the 10th, still nothing. I did note that the submitted date on Income Tax Return is now 24 Jan. Maybe it was resubmitted by their system and it will be processed soon.


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    #337
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    just off the phone to them, they can't give me a date when I will recieve my SOL, they can't inform me of the outcome as it is not available to them, I was told I could submit a complaint, I said I would like to, she took my mobile number and said her supervisor would conatct me, I asked when would I expect to hear from the supervisor, I was told "I don't know"


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    #338
    michellie
    Registered Users Posts: 2,691 ✭✭✭michellie


    thesphinx wrote: »
    just off the phone to them, they can't give me a date when I will recieve my SOL, they can't inform me of the outcome as it is not available to them, I was told I could submit a complaint, I said I would like to, she took my mobile number and said her supervisor would conatct me, I asked when would I expect to hear from the supervisor, I was told "I don't know"

    I just phoned too and spoke to someone who had no interest in dealing with the call at all, couldn't tell me anything. Anytime I have ever phoned revenue they have been great. Really pissed off now


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    #339
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    michellie wrote: »
    I just phoned too and spoke to someone who had no interest in dealing with the call at all, couldn't tell me anything. Anytime I have ever phoned revenue they have been great. Really pissed off now




    My Phone call was pointless, she could not provide me with any answers, I asked her why people who submitted theirs most recent have recieved their SOL and refund already and she said she was aware of that but had no answer. Will be interesting if someone returns my call. I think more people should submit complaints... if there are no compalints the system is good..


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    #340
    Jem123
    Registered Users Posts: 160 ✭✭Jem123


    I submitted mine on 2nd January and logged on this morning and it is there dated the 25th. Didn't receive any email so worth checking.


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    #341
    michellie
    Registered Users Posts: 2,691 ✭✭✭michellie


    Jem123 wrote: »
    I submitted mine on 2nd January and logged on this morning and it is there dated the 25th. Didn't receive any email so worth checking.

    I check mine a few times a day, nothing!


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    #342
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    Jem123 wrote: »
    I submitted mine on 2nd January and logged on this morning and it is there dated the 25th. Didn't receive any email so worth checking.




    I also check regularly - nothing


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    #343
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    I recieved a phone call in relation to my complaint, I was told that there was a problem with the the batch I am in and it will be processed on Wednesday, I asked why my batch and I was told that she doesn't know, I aksed why other people has recieved there's who submitted their returns after me and I was told, that there maybe an "ingredient" in yours which is not applicable in theirs, I said there is nothing special about mine it was just Health Expenses, she said she didn't know and couldn't comment. I tolde her there was poor communication regarding this she said that and I quote, "It is better to have incorrect communication then to have no cimmunicaton at all" I near choked, she then said "Would we have been better to tell you that your SOL would be available from the end of February" I said no it would be better to be realistic..Anyway I was told it would be processed on Wednesday and any refund availble will be in my account before the end of the week... so fingers crossed...


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    #344
    rsl1976
    Registered Users Posts: 824 ✭✭✭rsl1976


    thesphinx wrote: »
    I recieved a phone call in relation to my complaint, I was told that there was a problem with the the batch I am in and it will be processed on Wednesday, I asked why my batch and I was told that she doesn't know, I aksed why other people has recieved there's who submitted their returns after me and I was told, that there maybe an "ingredient" in yours which is not applicable in theirs, I said there is nothing special about mine it was just Health Expenses, she said she didn't know and couldn't comment. I tolde her there was poor communication regarding this she said that and I quote, "It is better to have incorrect communication then to have no cimmunicaton at all" I near choked, she then said "Would we have been better to tell you that your SOL would be available from the end of February" I said no it would be better to be realistic..Anyway I was told it would be processed on Wednesday and any refund availble will be in my account before the end of the week... so fingers crossed...

    Wow, that's an awful response. Why bother ringing you if they still don't have any idea what's going on.


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    #345
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    rsl1976 wrote: »
    Wow, that's an awful response. Why bother ringing you if they still don't have any idea what's going on.




    Well they were replying to my offical complaint that I made earlier this morning, they have to respond to a complaint, so at least on record I have been told Wednesday, so lets wait and see, it is all I can do...


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    #346
    natc
    Registered Users Posts: 289 ✭✭natc


    thesphinx wrote: »
    I recieved a phone call in relation to my complaint, I was told that there was a problem with the the batch I am in and it will be processed on Wednesday, I asked why my batch and I was told that she doesn't know, I aksed why other people has recieved there's who submitted their returns after me and I was told, that there maybe an "ingredient" in yours which is not applicable in theirs, I said there is nothing special about mine it was just Health Expenses, she said she didn't know and couldn't comment. I tolde her there was poor communication regarding this she said that and I quote, "It is better to have incorrect communication then to have no cimmunicaton at all" I near choked, she then said "Would we have been better to tell you that your SOL would be available from the end of February" I said no it would be better to be realistic..Anyway I was told it would be processed on Wednesday and any refund availble will be in my account before the end of the week... so fingers crossed...

    Shocking response! When did you submit your form? I’m still waiting here too and was told on he phone it should be done by close of business Wednesday. Wonder if it’s the same batch? I filed mine on the 1st.


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    #347
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    natc wrote: »
    Shocking response! When did you submit your form? I’m still waiting here too and was told on he phone it should be done by close of business Wednesday. Wonder if it’s the same batch? I filed mine on the 1st.




    I guess it is the same batch, I did mine on the 7th... you must have the same "ingredient" as me as she said lol


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    #348
    natc
    Registered Users Posts: 289 ✭✭natc


    thesphinx wrote: »
    I guess it is the same batch, I did mine on the 7th... you must have the same "ingredient" as me as she said lol

    Different dates so whatever the “ingredient” is it’s not specific to any date which makes even less sense!


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    #349
    TinyTot165
    Registered Users Posts: 50 ✭✭TinyTot165


    I submitted mine on the 4th and I'm still waiting too


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    #350
    michellie
    Registered Users Posts: 2,691 ✭✭✭michellie


    Jesus that's ridiculous, I must have the same "ingredient", mine submitted on the 10th.


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    #351
    Mongfinder General
    Registered Users Posts: 1,992 ✭✭✭Mongfinder General


    I had a friend who worked in revenue and she told me that they'd have people roaring, shouting and threatening to smash the place up if they didn't get a refund before Xmas. I'd say there's been a few of those this month.


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    #352
    natc
    Registered Users Posts: 289 ✭✭natc


    I don’t know what that could be.... I was on maternity benefit for half the year, my husband received paternity benefit for two weeks and then left full time employment and started part time jobs seekers while working one day a week. I dunno whether all this is complicating my return or what..I’d imagine it’s straightforward enough for people who know what they are doing though


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    #353
    Dodge
    Registered Users Posts: 10,204 ✭✭✭✭Dodge


    Mongfinder General wrote: »
    I had a friend who worked in revenue and she told me that they'd have people roaring, shouting and threatening to smash the place up if they didn't get a refund before Xmas. I'd say there's been a few of those this month.

    Outrageous behaviour

    My place never gave out p60s until mid February (or later) so this is by far the earliest mine has been sorted.

    Just remember that everyone is doing it at the same time so they’ll get round to yours soon enough


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    #354
    TinyTot165
    Registered Users Posts: 50 ✭✭TinyTot165


    natc wrote: »
    I don’t know what that could be.... I was on maternity benefit for half the year, my husband received paternity benefit for two weeks and then left full time employment and started part time jobs seekers while working one day a week. I dunno whether all this is complicating my return or what..I’d imagine it’s straightforward enough for people who know what they are doing though

    My husband was on part time job seekers too so that could be one of the troublesome ingredients...


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    #355
    Mongfinder General
    Registered Users Posts: 1,992 ✭✭✭Mongfinder General


    Dodge wrote: »
    Outrageous behaviour

    My place never gave out p60s until mid February (or later) so this is by far the earliest mine has been sorted.

    Just remember that everyone is doing it at the same time so they’ll get round to yours soon enough

    And this would have been at least ten years ago. I suppose a lot of us want instant gratification.


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    #356
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    Dodge wrote: »
    Outrageous behaviour

    My place never gave out p60s until mid February (or later) so this is by far the earliest mine has been sorted.

    Just remember that everyone is doing it at the same time so they’ll get round to yours soon enough




    People who submitted theirs in the past week as recieved their refund, people who submitted theirs in early January, it appears the they are processing the "batches" in the worng order...


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    #357
    thesphinx
    Registered Users Posts: 127 ✭✭thesphinx


    TinyTot165 wrote: »
    My husband was on part time job seekers too so that could be one of the troublesome ingredients...




    i think it is more to do with the date of the return - It looks like anything from the 1st Jan to the 10th jan is still outstanding...


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    #358
    Ger Roe
    Registered Users Posts: 2,111 ✭✭✭Ger Roe


    thesphinx wrote: »
    i think it is more to do with the date of the return - It looks like anything from the 1st Jan to the 10th jan is still outstanding...

    I submitted within those dates and am still waiting for a response further than the initial email received as confirmation of receipt. My son submitted last week and has received a tax refund already.

    My blood isn't boiling, but It does make you wonder how these things work.


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    #359
    rsl1976
    Registered Users Posts: 824 ✭✭✭rsl1976


    Ours submitted on the 14th and still waiting


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    #360
    advertsfox
    Registered Users Posts: 2,699 ✭✭✭advertsfox


    I think the "ingredient" is we submitted before the 15th.


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    #361
    Dodge
    Registered Users Posts: 10,204 ✭✭✭✭Dodge


    Mongfinder General wrote: »
    And this would have been at least ten years ago. I suppose a lot of us want instant gratification.

    It was up to last year.

    It doesn’t effect me if people are getting mad, I just think venting at people trying to do their job is OTT


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