Ulster Bank app issue

Aint Eazy Being Cheezy · 11-01-2020 06:07PM #1

Hi guys

Having a serious issue with Ulsterbank at the moment. I can’t access my bank account online whatsoever, either via the app or the browser/webpage. Tried multiple devices/WiFi etc. Spoke to them, they said it would usually happen if there was a security issue flagged but confirmed that there’s none. I can use my card/withdraw funds etc just fine but I can’t view my credit or debit card balances.

I’ve logged a complaint and the technical team promised to phone back but they never do.

Anyone got any ideas as to what I can try next?

Spocker · 11-01-2020 06:36PM

What kind of error do you get? Give us some details of your devices (PC/iOS/Android)

Aint Eazy Being Cheezy · 11-01-2020 06:51PM

On the browser, UB’s page allows me to enter my customer number, followed by my pin and password, then I get a message saying “Service Currently Unavailable”

On the app I input fingerprint and get a “Sorry we are struggling to establish a connection with you”

All the same on multiple devices/connections.

Spocker · 11-01-2020 06:53PM

Are all the devices connecting to the internet via the same wireless connection (i.e. the same modem/router)? Can you try one via mobile data/3G?

Aint Eazy Being Cheezy · 11-01-2020 06:55PM

No, they’re not. Tried in work/at home etc using both WiFi and mobile data. Cleared cookies etc

I recently updated an address, my gut feeling is that it’s linked to that but UB swear blind there’s no flags on my account. Very frustrating!

un5byh7sqpd2x0 · 11-01-2020 09:04PM

Tried to uninstall & reinstall the app?

Jim2007 · 11-01-2020 09:15PM

Aint Eazy Being Cheezy wrote: »

On the browser, UB’s page allows me to enter my customer number, followed by my pin and password, then I get a message saying “Service Currently Unavailable”

On the app I input fingerprint and get a “Sorry we are struggling to establish a connection with you”

These messages seem to suggest that it is not related in anyway to your account... since it is not a general outage, it might be your installation.

Any chance you got a family member with an account as well, who could try to long in on your device? If not then try the nuclear option - reinstall.

Aint Eazy Being Cheezy · 12-01-2020 09:52AM

I’ve reinstalled the app, no joy. Cleared cookies etc..

Bummer1234 · 13-01-2020 02:36PM

Did you jailbreak/root the phone or perhaps get the phone networked unlocked in a shop recently? Some of those apps and browsers don't allow those phone onto there accounts anymore.

Aint Eazy Being Cheezy · 13-01-2020 02:38PM

Nothing like that. These lads are jokers. I lodged a ticket with technical support last Wednesday, they’ve a 2 working days response time. Nobody called. Followed up today and their solution is to lodge another ticket and wait 2 more days.

Aint Eazy Being Cheezy · 14-01-2020 07:58AM

Just an update: App started working all of a sudden yesterday evening. Never heard a word off the Technical Team. Got a text off Ulsterbank confirming the address change I made last week. I’m guessing it hadn’t been processed and the account was flagged. Better late than never though.

Ulster Bank app issue

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