Fastway/Parcel Connect

I have a parcel being delivered from fastway and on the 22nd it said that it would be delivered the next working day. On the 23rd it was loaded into their van and being delivered today. On the tracking info it says that

''We're trying to deliver this parcel but can't access the premises. Please contact us via the support button below to provide an update so we can deliver your parcel on the next working day.''

I've contacted them through thier online support and waiting on a reply. Just wondering do they ring beforehand when delivering a parcel to give an idea of a time they will arrive as I gave two numbers on the parcel. I never received a call from them and wondering will I get parcel tomorrow?

A parcel was “left in a safe place” this morning and is nowhere to be found. They’re unreachable by phone and the emails say it could be up to 24 hours for a response!

A €500 delivery has just disappeared...

selous wrote: »

If you paid for it yourself and hopefully by credit card, ring your credit card company they usually take over the inquiry and you get a refund, (seen a courier on Monday delivering in his BMW 5 series, leaving a packet outside the front of an apartment block door and leaving don't know what company, car was loaded up with packets in front and back seats )

I bought through PayPal, I always choose them in case something like this pops up. I’ve gone back to the retailer and we’ll see where it goes from there.

Looks like Fastway have lost Amazon deliveries. DPD seem to have replaced them whenever it's not with An Post

my3cents wrote: »

Nah, mostly DPD or An Post for Prime, iParcel/Fastway or An Post if you aren't paying for prime.

There are loads of other variations especially when they fulfill an order from another country.

That's not been my experience, it was always Fastway for prime orders previously if not by An Post.

Fastway delivery around here is before 6.45. The driver just leaves the delivery at the front door. Doesnt matter what it is. Got a mail early yesterday to say that my items were delivered successfully and they hoped we were happy with the items. The mail came even before we knew they were delivered and included my signature .
Looked at the door and items were outside. I contacted the seller ,they were surprised and are looking into it. I am disgusted that the driver forged my signature. No number to contact Fastway. Fukin chancers

Hhow did you message them

I had a terrible time with fastway couriers over the past year. The courier driver for my area has been about for a few years to know the area. Basically over the past year he has been mixing up the orders on my road. There's a few different households on the road with the same surname as mine. Over the past year, I've been getting other peoples packages, and they have been getting mine. Only for some honest neighbours, I never would have got my orders/parcels sent with fastway.


During the summer, a parcel due to be delivered went astray and I made contact with fastway through their enquiry form online. I eventually got a response and an email with the couriers number. Even after talking to him politely on the phone during the summer, he still managed to **** up the delivery of my orders sent with fastway.


Fast forward to just the week gone by. I made an online order with an Irish shop. They have a policy of order before a certain time for next day delivery. I was expecting my delivery for Tuesday but nothing came by Wednesday. I checked my email to discover it was dispatched with fastway and the tracking said it was delivered and signed for by my name.


I was absolutely fcuking fuming because there was no parcel and the cheek of the courier signing my name.


I had a vague idea where my parcel was. More than likely gone into another persons house. I was still fuming and I'm sick of these second hand deliveries at this stage. I paid a delivery charge with my order, addressed to me including the postcode and my phone number. Its just lazy delivery from fastway and that's all it is.


DPD, an post, nightline, DHL can all get my orders and deliveries right but fastway can't.


I could have made the 10 minutes walk over the road to knock on another persons door to see if they have a parcel for me but no, I didn't do that this time and why should I? It was a cold, wet, dark winters night and I was tired. As far as I was concerned there was a non delivery of my order. As far as I know under eu consumer law, I have rights about this. I contacted the shop I ordered from and although I was fuming with fastway, I was calm with the shop owner talking to him over the phone to notify him of the non delivery of my order. I was going down this route. I wanted the shop to sort it out and send out the order again or refund me and to be fair, he was lovely. What happened was, he chased things up with fastway. To be honest, he was just as disgusted and disappointed with fastway. Eventually, fastway head office located my parcel and made contact with the courier driver. The driver was ordered by Head office to pick up my parcel where he left it and deliver it correctly. The shop owner rang me back and he told me the courier told head office he left my parcel at my cousins house. First of all, we have the same surname but we are not cousins. The cheek of him and he had no authorisation to leave my order at another person's house and sign my name. He turned up at the door within an hour with my parcel looking frightened and very sheepish and issued an apology.


For others with problems with fastway and non delivery, don't go chasing your parcels with fastway. Use the consumer laws that's available and contact the shop you order from.

Fastway delivered a parcel to me yesterday with no issue

Courier of the year I believe they won last year,

Been meaning to post here to say service had actually got good with a new delivery woman working for Fastway.

However it got bad again in last few days.Delivery was due on Friday - then Littlewoods site changed it to Saturday. Not unreasonable especially this time of year. However it did not arrive and since then the delivery estimate changed a dozen times. Been waiting for their customer support chat to free up and then suddenly the tracking updated with Fastway claiming delivered and signed for on Saturday. However it only says that on my phone's browser. My computer shows the tracking has not changed.

Pretzill wrote: »

I am having a similar problems with Littlewoods & Fastway - Stayed in for a delivery, never arrived, Littlewoods don't know why (no help) Fastway don't have a phone contact to their depots. This happened before (more than once) with Littlewoods and I swore I wouldn't order off them again - waited two years in the hope there would be some improvement in the service but it seems not.

The guy delivering earlier in the year was woeful. I too swore off Littlewoods but tried again due ti the credit option. New delivery woman has been very good so I'm guessing this is some other useless person getting in the way.

So I ordered a monitor from Amazon was scheduled for deliver Wednesday, its now the following Monday. The Fastway tracking shows its been in the depot since last Tuesday is there any number I can call to get this sorted theres none listed on the website. I tried emailing them but I keep getting no answer

I did they said theyd speak with um that was Friday, I looked everywhere on Fastways site and for some reason they dont even have a phone number I can call

Silent Running wrote: »

They don't want you to be able to contact them. That says a lot about a business ion my experience.

Yeah its shocking, Amazon said to contact them tomorrow if it hasnt shown up its been like 3 weeks