Imagine Broadband installers drilling holes in external walls of houses to secure lad

bdsie2014 · 11-11-2019 09:03PM #1

Has anybody had Imagine installers insist that they have to drill a hole in the external wall or ground (cement surface required) of your house in order to secure the ladder - as part of health and safety? Then fill the hole with silicone regardless of original finish? And take pictures of the property?

DVD-Lots · 12-11-2019 05:56PM

Yes, told them to fire ahead. I needed the install badly.

SweetCaliber · 12-11-2019 05:58PM

Yes, Sky installers also do this. The last one that came to our house forgot to and the supervisor drove past and saw it without, he was made do it there and then before the supervisor left. Can imagine he got into all sorts of trouble for it also.

bdsie2014 · 12-11-2019 06:39PM

Thanks. Our house is airtight so not an option for us to undo that. Guess service providers are not obliged to leave property in the condition that they found it in.

Marlow · 13-11-2019 12:13AM

bdsie2014 wrote: »

Thanks. Our house is airtight so not an option for us to undo that. Guess service providers are not obliged to leave property in the condition that they found it in.

In the case of an airtight house .. and if the installer was made aware of that .. the installer should have walked away and not commenced with the installation.

If the installer was not made aware ... your problem.

Sad story, but fact of life.

/M

bdsie2014 · 13-11-2019 11:57PM

Thanks. I said no. Time for service providers to upgrade their equipment so the onus is not on the client. Thanks for the comments.

oscarBravo · 14-11-2019 12:03AM

bdsie2014 wrote: »

Time for service providers to upgrade their equipment so the onus is not on the client.

How do you upgrade a ladder?

pablo128 · 14-11-2019 12:05AM

oscarBravo wrote: »

How do you upgrade a ladder?

A height platform could be used depending on access. Much safer than a ladder too.

oscarBravo · 14-11-2019 12:07AM

pablo128 wrote: »

A height platform could be used depending on access. Much safer than a ladder too.

As in, a MEWP?

You think every install should involve transporting a MEWP to the customer's premises - and every installer should receive MEWP certification - just in case the customer doesn't want a small hole drilled in a wall?

NIMAN · 14-11-2019 12:11AM

Maybe bring two men/women?

One could hold it rather than damaging customers house?

Marlow · 14-11-2019 12:13AM

NIMAN wrote: »

Maybe bring two men/women?

One could hold it rather than damaging customers house?

SIRO does this .. most of the time. Any job is a a 2 people job. It's always a question of compromise vs. cost.

A MEWP ... I wouldn't know of any customer, that would want the cost that that entails. And the providers won't eat that cost... i can assure you that. Margins are way too small.

/M

Sharp MZ700 · 14-11-2019 12:15AM

NIMAN wrote: »

Maybe bring two men/women?

One could hold it rather than damaging customers house?

Cheaper drill a hole.

tsue921i8wljb3 · 14-11-2019 12:18AM

Any time I had Imagine on my premises (5 times IIRC ) it was two men crews. Maybe they've changed procedure.

NIMAN · 14-11-2019 12:20AM

Sharp MZ700 wrote: »

Cheaper drill a hole.

Of course it is, but I wouldn't allow that.

So I am guessing they are losing some business by drilling holes.

Sharp MZ700 · 14-11-2019 12:33AM

NIMAN wrote: »

Of course it is, but I wouldn't allow that.

So I am guessing they are losing some business by drilling holes.

Miniscule in the grand scheme. But yeah, I'd baulk if someone tried that on my property too. Those lads are between a rock and a hard place.

irishgrover · 14-11-2019 12:46AM

It's one thing installers drilling holes in the wall to secure ladders for health and safety...annoying but possibly necessary.....it's completely another thing them doing the install and only when finished the install then drilling multiple fracking holes in the wall so they can take pictures of it to pretend that they did it safely....

Sharp MZ700 · 14-11-2019 12:54AM

irishgrover wrote: »

It's one thing installers drilling holes in the wall to secure ladders for health and safety...annoying but possibly necessary.....it's completely another think them doing the install and only when finished drilling multiple fracking homes in the wall so they can take pictures of it to pretend that they did it safely....

Yup, quicker and still safe. I thought they left eye bolts there no?

irishgrover · 14-11-2019 01:04AM

Sharp MZ700 wrote:

Yup, quicker and still safe. I thought they left eye bolts there no?

Apologies, I fobared my original post, which I've now edited. The point I was making is that I've had installers doing an install and only when finished drilling holes and taking pictures to pretend to document that they did it right

pablo128 · 14-11-2019 01:42AM

I probably wouldn't mind half as much if the holes were drilled in the ground rather than the wall.

Sharp MZ700 · 14-11-2019 01:48AM

pablo128 wrote: »

I probably wouldn't mind half as much if the holes were drilled in the ground rather than the wall.

Their (orders) instructions are to drill in the top third, it works in conjunction with the ratchet strap and ladder mate they use. I walked away from this initiative in 06 for a different contractor.Dunno the instructions now, maybe they have better mechanisms.

Quantum Erasure · 14-11-2019 01:53AM

Is there such thing as a ladder with 'stabilisers' on it? I'm sure there is...

Imagine Broadband installers drilling holes in external walls of houses to secure lad

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