eir tv apple tv bundle

ssmith6287 · 30-10-2019 9:46pm #1

Signed up for the new bundle deal last week, coming from eir tv. Girl on the phone selling it said its just the same as the current eir tv, just you get apple tv subscription, 4k etc etc. Turns out you cant really record any programs on it, bar eir sport. I dont mind keeping the old subscription but I defo have no use for the apple tv bundle. They did mention a 14 day cooling off period when they were flying through the t & c. Havent been able to get through to them yet but just wondering if anyone can offer advice in the event that they wont cancel the deal

colm_mcm · 30-10-2019 9:49pm

https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eir-cooling-off-period-text.pdf

Grandeeod · 31-10-2019 1:20pm

I feel I've been done. My life wont be worth living as the missus can't record her favourite shows. I installed it this morning as the switch over was today. Plus I didn't get channels I was promised, but can have them for an extra tenner.

The recordings issue is disgraceful. Calling rep now to get this deal reversed.

Aliveireland · 31-10-2019 4:45pm

What channels didn't you get? Whats the issue with the recording?

Grandeeod · 31-10-2019 4:55pm

Aliveireland wrote: »

What channels didn't you get? Whats the issue with the recording?

You cant record rte virgin media etc. Only obscure channels.

IrishHomer · 31-10-2019 7:13pm

I'm in the same boat.

I was attracted by same offer of recording and I thought I could catch-up on any channel for past 7 days but no, only a few Eir Sports are highlighted in bold white that means they only are recordable.

I was also disappointed the vast majority of channels are only in SD not HD including Channel 4, more 4, E4

I was told on their messaging system today I'll have to call 1901 to discuss cancellation.

I bet this will be fun

Grandeeod · 31-10-2019 8:28pm

IrishHomer wrote: »

I'm in the same boat.

I was attracted by same offer of recording and I thought I could catch-up on any channel for past 7 days but no, only a few Eir Sports are highlighted in bold white that means they only are recordable.

I was also disappointed the vast majority of channels are only in SD not HD including Channel 4, more 4, E4

I was told on their messaging system today I'll have to call 1901 to discuss cancellation.

I bet this will be fun

I called them today. The second the call was answered, I was told that due to a heavy volume of calls, they would call me back. This was after a customer care answer and a sales answer. It seems the cancellation department are inundated. Not surprised. Didn't get a call back either. A basic thing like recording should be as standard as fook on any TV service. A sham.

I was with Vodafone. Rang them and they just need the UAN number from Eir to switch me back. Getting that is the next problem

Do not touch this Eir service.

31-10-2019 11:04pm

Glad I found this thread. Hmmmmm. Eircom not doing any favours for television as an older medium here at all.

whiterebel · 31-10-2019 11:19pm

Grandeeod wrote: »

I called them today. The second the call was answered, I was told that due to a heavy volume of calls, they would call me back. This was after a customer care answer and a sales answer. It seems the cancellation department are inundated. Not surprised. Didn't get a call back either. A basic thing like recording should be as standard as fook on any TV service. A sham.

I was with Vodafone. Rang them and they just need the UAN number from Eir to switch me back. Getting that is the next problem

Do not touch this Eir service.

Your UAN number should be on an old bill from your provider.

Grandeeod · 31-10-2019 11:35pm

whiterebel wrote: »

Your UAN number should be on an old bill from your provider.

Only switched to EIR this morning so no UAN yet. Vodafone want the new Eir version. Its crazy **** altogether,

tsue921i8wljb3 · 31-10-2019 11:54pm

Grandeeod wrote: »

Only switched to EIR this morning so no UAN yet. Vodafone want the new Eir version. Its crazy **** altogether,

The UAN might be in Myeir if you have registered for it.

my.eir.ie

Go to bills then under account information click view on UAN.

The_Honeybadger · 01-11-2019 12:08am

I’ve been looking for an alternative to SKY because of the rising cost but the biggest obstacle is my wife who I know will lose her mind without the slickness of the SKY interface, catchup service etc.

I had planned to look in to this service but I guess I can cross it off the list now

bobbysands81 · 01-11-2019 12:40am

The_Honeybadger wrote: »

I’ve been looking for an alternative to SKY because of the rising cost but the biggest obstacle is my wife who I know will lose her mind without the slickness of the SKY interface, catchup service etc.

I had planned to look in to this service but I guess I can cross it off the list now

General rule of thumb, if it’s eir, run a mile.

IrishHomer · 04-11-2019 3:16pm

ssmith6287 wrote: »

Signed up for the new bundle deal last week, coming from eir tv. Girl on the phone selling it said its just the same as the current eir tv, just you get apple tv subscription, 4k etc etc. Turns out you cant really record any programs on it, bar eir sport. I dont mind keeping the old subscription but I defo have no use for the apple tv bundle. They did mention a 14 day cooling off period when they were flying through the t & c. Havent been able to get through to them yet but just wondering if anyone can offer advice in the event that they wont cancel the deal

Amy update on cancellation? Please share

Surrender · 04-11-2019 4:37pm

Just moved house with eir. No more eirvision, just apple tv with no option to record on major channels (bbc).

Amazing that the older eirvision box could record anything anywhere and the apple tv app is limited. My older Eir subscription wasn't amazing but I could series record easily enough.

Anyone know why the recording is so limited?

JohnC. · 04-11-2019 5:37pm

The Apple TV box doesn't record. I assume the limited "recording" available to you is actually stuff available on-demand rather than actually recording. iPlayer isn't available here, so that's why you can't "record" BBC, for example.

Grandeeod · 05-11-2019 10:28pm

We finally managed to escape the EIR drama and go back to the Vodafone service we had. But it's still a hard drill as we have to get new Vodafone gear installed and a 99 euro installation fee. The caller on the EIR line today sounded so despondent, disinterested and rude. Basically gave me the UAN and fook off. Well fook off to you EIR. Once again, I'll say that they don't give a fiddlers what they sell you and that whole Apple TV thing is a disaster. Can't believe it hasn't made more news.

TequilaMockingBird · 06-11-2019 12:22pm

Has anyone tried going back to the original Eir box? Does it work as it used to? Eir told me I would be penalised for ending the Apple TV contract early.

upinthesky · 06-11-2019 1:26pm

Grandeeod wrote: »

I called them today. The second the call was answered, I was told that due to a heavy volume of calls, they would call me back. This was after a customer care answer and a sales answer. It seems the cancellation department are inundated. Not surprised. Didn't get a call back either. A basic thing like recording should be as standard as fook on any TV service. A sham.

I was with Vodafone. Rang them and they just need the UAN number from Eir to switch me back. Getting that is the next problem

Do not touch this Eir service.

Be careful there, i rang Friday about a cancellation and same as they said they would call me back monday, no call, rang today and was told there was no note's on a call back...

Grandeeod · 06-11-2019 8:09pm

upinthesky wrote: »

Be careful there, i rang Friday about a cancellation and same as they said they would call me back monday, no call, rang today and was told there was no note's on a call back...

I kept calling and got my UAN. Rang Vodafone and waiting for installation as per my post above. EIR even tried to tell me that I was outside the 14 day cooling off period. I had the proof I wasn't. Chancers.

Brian.C · 07-11-2019 7:06pm

Just tried to accept the 12 months free subscription for apple tv and it looked for me to pay 4.99 for apple + hardware.
I already have the new Eir apple tv box. Any idea what this is??

B_ecke_r · 07-11-2019 7:07pm

14 day cooling off period yes, but it's not possible to revert back to eir vision

lawred2 · 07-11-2019 7:09pm

Grandeeod wrote: »

You cant record rte virgin media etc. Only obscure channels.

Honestly think eir thought people would simply be wet between the legs at the thought of an apple product and would be happy to accept any amount of shortcomings.

lawred2 · 07-11-2019 7:11pm

Grandeeod wrote: »

Only switched to EIR this morning so no UAN yet. Vodafone want the new Eir version. Its crazy **** altogether,

Your uan never changes. The same one will be on your old Vodafone bills

corks finest · 07-11-2019 7:49pm

Eir lads eir, disaster at everything they do

Grandeeod · 07-11-2019 8:31pm

lawred2 wrote: »

Honestly think eir thought people would simply be wet between the legs at the thought of an apple product and would be happy to accept any amount of shortcomings.

I agree. I'm familiar with a lot of Apple products, especially the Imac for work. That's where it ends for me though. Android phone and heading back to a simple yet effective TV service. I really can't see this Apple TV box being effective. Unless you are willing to accept its shortcomings and clumsy interface.

lawred2 wrote: »

Your uan never changes. The same one will be on your old Vodafone bills

Well EIR gave me a different one that Vodafone accepted. It was different to the original Vodafone one. that they wouldn't accept. Not saying your wrong, but that's what transpired.

corks finest wrote: »

Eir lads eir, disaster at everything they do

I was with them 4 years ago on the old EIR TV box system. Had no problems with landline, broadband or TV. Switched to Vodafone because they offered a better deal that EIR didn't want to match. But this Apple TV thing is so limited in terms of the basics.

whiterebel · 07-11-2019 9:48pm

Each company has their own account number, but the UAN (Universal Account Number) is the one that is common to them all. originally issued by Eir, and then used by all to transfer over services from one to another. Not beyond the realms of possibility that Eir made a bags of it, though.

grinder23 · 07-11-2019 9:58pm

whiterebel wrote: »

Each company has their own account number, but the UAN (Universal Account Number) is the one that is common to them all. originally issued by Eir, and then used by all to transfer over services from one to another. Not beyond the realms of possibility that Eir made a bags of it, though.

Everytime you move provider you get a new UAN

lawred2 · 07-11-2019 10:32pm

grinder23 wrote: »

Everytime you move provider you get a new UAN

Not very universal then is it

whiterebel · 07-11-2019 11:18pm

grinder23 wrote: »

Everytime you move provider you get a new UAN

No, you get a new account number per provider. UAN stays the same, hence universal. I’ve had my UAN through about 8 changes in 20 years, since we first moved into the house.

ytpe2r5bxkn0c1 · 07-11-2019 11:29pm

grinder23 wrote: »

Everytime you move provider you get a new UAN

Not according to comreg, if you're keeping your phone number. That's the whole point of a UAN, just like your MPRN for electricity.

B_ecke_r · 08-11-2019 2:59pm

lads, I can assure you he's right, your UAN changes each time you port.

Comreg are wrong if they are telling people that.

if that was the case, say you port from eir, they could port you back without your knowledge - your UAN is specific to you provider at the time and only them and open eir can see it.

whiterebel · 08-11-2019 3:12pm

B_ecke_r wrote: »

lads, I can assure you he's right, your UAN changes each time you port.

Comreg are wrong if they are telling people that.

if that was the case, say you port from eir, they could port you back without your knowledge - your UAN is specific to you provider at the time and only them and open eir can see it.

You've got it back to front. The whole reason for a UAN is to follow the trail from one provider to another. in your scenario people could change provider and dump them the following week because they keep getting new account numbers.

just to be clear - Each provider issues you with an account number specific to their company when you join.
If you are moving, the new provider will ask you for your UAN - Universal Account Number. Eir don't want or need VFs account number, and vice versa.

B_ecke_r · 08-11-2019 8:18pm

whiterebel wrote: »

You've got it back to front. The whole reason for a UAN is to follow the trail from one provider to another. in your scenario people could change provider and dump them the following week because they keep getting new account numbers.

just to be clear - Each provider issues you with an account number specific to their company when you join.
If you are moving, the new provider will ask you for your UAN - Universal Account Number. Eir don't want or need VFs account number, and vice versa.

No. I'm right. Your UAN changes when you switch provider. I understand why people would think that given the universal part but it's not correct. Your billing account number is different also but UAN 100% changes.

Grandeeod · 09-11-2019 1:02am

Just for clarification on my experience over the last two weeks.

I was with Vodafone and got talked into switching to EIR. I gave the agent the UAN number I had from Vodafone. I was switched to EIR. I was unhappy with the EIR service and decided to switch back to Vodafone who told me that I needed the new UAN from EIR. And low and behold EIR gave me the UAN number and it was indeed totally different to the previous one.

I'm looking at the paperwork in front of me.

L1011 · 09-11-2019 1:09am

B_ecke_r wrote: »

No. I'm right. Your UAN changes when you switch provider. I understand why people would think that given the universal part but it's not correct. Your billing account number is different also but UAN 100% changes.

It may change if moving from copper to VDSL or have any other form of disruption to an account, but it doesn't in normal circumstances. Gone off the network entirely now but it stayed the same through multiple provider changes when I had a phone line.

emclau · 11-11-2019 10:36pm

Are you able to record Nickelodeon or any of the children’s channels on the new Eir service? Thanks....

ssmith6287 · 15-11-2019 5:35pm

Hi just to follow up on this. I got through to Eir retention, told them i wished to trigger my 14 day cooling off period as the Apple Tv simply didnt do what I wanted it to do. The lady told me to hold onto the Eir Tv box until they had the licences for recording. About a week later I got a text telling me I need to send my old equipment back, couldnt get through on chat or phone but got through on twitter were they told me it was a mistake and to ignore it. Ive been watching the online account daily now waiting for the €100 fee for not returning my equipment to be posted. If this happens I will be cancelling the DD and leaving the service altogether. Not nice to have such a lack of thrust in a company

ssmith6287 · 15-11-2019 5:36pm

emclau wrote: »

Are you able to record Nickelodeon or any of the children’s channels on the new Eir service? Thanks....

Nah the last time I checked I could just recored Eir sport although customer care told me I could record numerous channels incl Al Jazeera and the God channel :eek:

IrishHomer · 16-11-2019 11:45am

I returned my Eir Apple TV box yesterday.

I messaged them a few days ago as I was confused how to return the box.

I was given an freepost address for Eir so I packed it and sent it yesterday.

I was getting close to the 4 week deadline specified for returns so I didn't want any problems.

I was told that if the recording improved in the future I was welcome to reorder in the future.

hollytreehouse · 07-12-2019 9:11pm

The recording is limited simply because Apple want us to pay for everything. I have really turned against Apple.. as far as I’m concerned they have a hold on everything...mobiles, apps etc...it’s pure GREED

KildareP · 08-12-2019 8:24am

hollytreehouse wrote: »

The recording is limited simply because Apple want us to pay for everything. I have really turned against Apple.. as far as I’m concerned they have a hold on everything...mobiles, apps etc...it’s pure GREED

The recording is limited because of the broadcaster - Apple is just the delivery mechanism.

It is why we have not seen cloud recording from Sky, Virgin or Vodafone to date.

It is also why the various providers catch-up and “start over” features are so limited in comparison to the programmes being broadcast.

No good blaming Apple on this one!

eir tv apple tv bundle

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