Other channels won’t appear without viewing card? Still not working,update Friday9pm

Brewster · 18-10-2019 02:23AM #1

I was trying to add ITV via other channels on a sky HD box. While I can find channels and save them, I can’t select them via other channels as it says insert your viewing card? It this another new development over last few years? I’ve been away.

Gerry Wicklow · 18-10-2019 12:46PM

If you are trying to add ITV2 HD, ITV3 HD or ITV4 HD they are encrypted. Only ITV1 HD and its variants are FTA. SD versions of 2, 3 and 4 are FTA

Brewster · 18-10-2019 02:24PM

Thanks Gerry, I had the code for ITVHD, it appeared under the add channels screen and I saved it by ticking beside its name. Then I go to other channels screen and I get a message, ‘please insert your viewing card’ . The screen appears to be blank without any channels saved there. In the past a simple list was there and you just selected and viewed. Is this another mechanism from
Sky that only people with a viewing card can add and view ITVHD??

swoofer · 18-10-2019 05:13PM

Try rebooting the box after you have saved the channels.

Gerry Wicklow · 18-10-2019 05:35PM

ITV HD regions in the clear:-
11053 H DVB-S2 8PSK 23000 3/4 (inc ITV Wales HD)
11068 V DVB-S2 8PSK 23000 3/4 (inc UTV HD and STV HD)
11097 V DVB-S2 8PSK 23000 3/4

Brewster · 18-10-2019 09:37PM

Hi all, tried that, no luck. I keep getting this insert sky viewing card message. Surely all sky boxes must be doing this? Can’t just be mine. So I am not connected to internet or phone line.

byte · 18-10-2019 09:56PM

My memory is a bit vague now, but wasn't this a thing that happened if you set up parental controls? Maybe somebody can clarify.

I vaguely remembering something like this, because they had no control of whatever content was on Other Channels, so their fix was you had to enter PIN to view them.

Brewster · 18-10-2019 10:06PM

Ok, I certainly didn’t set up parental controls. It’s asking for viewing card when I select other channels as opposed to a pin. The channels are definitively saved as I when I go to add them, they already have a yellow tic beside them.

I’ve tried to do a hard reset twice through installer menu, but not making any difference.

Brewster · 18-10-2019 10:10PM

When I go into parental controls it says to insert viewing card also! I don’t think this is the problem?

jonnygee · 19-10-2019 01:49AM

Byte is correct. parental controls are on
the box asks for it,s viewing card before it asks for the pin.

Brewster · 19-10-2019 07:53AM

So next question, any way of turning them off?! If I get a viewing card will that help?!

jonnygee · 19-10-2019 12:35PM

you need to contact the ebay seller, they might still have the card and know the pin. you need both.

jonnygee · 19-10-2019 07:06PM

does the box have a wps button on the front panel to connect to wi-fi. (later models only)
if not then you will have to connect by ethernet to your router or by ethernet via a powerline adaptor.
when you have the box connected to broadband do a new install with a uk card in the slot.

Other channels won’t appear without viewing card? Still not working,update Friday9pm

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