AliExpress issue

griffdaddy · 21-09-2019 07:42PM #1

I recently received a counterfeit Xiaomi powerbank from a seller on AliExpress and AliExpress have been horrific about the whole thing. I uploaded evidence etc. and they just canceled my dispute in favour of the seller despite other buyers having the same issue and some being refunded, others not. Have they gone completely rogue with their refund policy? Seems to be a lot of complaints on Reddit recently

Slippin Jimmy · 22-09-2019 11:20AM

Is there any way that you can open a return for it? Or at least appeal the decision that they made. Never used AliExpress before so I'm not sure on their policies.

griffdaddy · 24-09-2019 03:34PM

Slippin Jimmy wrote: »

Is there any way that you can open a return for it? Or at least appeal the decision that they made. Never used AliExpress before so I'm not sure on their policies.

I tried that but they don't even seem to read what I'm saying and just side with the seller. They've closed the issue now as well. I'm going to try to do a charge back with revolut I reckon and never use AliExpress again

25-09-2019 10:49PM

I purchased a few items from AliExpress in the past but was able to use Paypal at the time. I stopped using the site when they no longer had this as a payment option. At least when you used Paypal if there were any issues you could open a dispute and bypass AliExpress dispute process if they were giving you the runaround.

griffdaddy · 26-09-2019 10:04PM

I reckon I'll do likewise. Not keen on them having my cc details either

AliExpress issue

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