SEPA Transfer Proof of Transfer

okane1 · 05-07-2019 09:57AM #1

Made a SEPA transfer on 3rd July to Germany bank. Funds have left my account same day and not be receipted. I've request BOI for proof of my transfer in which rely was "you get it once the funds are received".

I need proof I made the transfer as the funds have left my account.
I request this through 365 online and phone with no action/proof. I urgently need it early today.

Bank of Ireland: Kathryne · 05-07-2019 10:16AM

Hi Okane,

Thanks for getting in touch with us here.

You may certainly request a proof of transfer. The payment would have needed to update fully before we can request this but as it's been at least 1 full working day you can resubmit your request online and they will respond back to you with the proof of transfer.

A SEPA transfer can take 1 - 2 working days to reach the beneficiary, by now, your money should be received and in the beneficiary's account.

I hope this information helps.

Many thanks,
Kat

okane1 · 05-07-2019 10:21AM

Bank of Ireland: Kathryne wrote: »

Hi Okane,

Thanks for getting in touch with us here.

You may certainly request a proof of transfer. The payment would have needed to update fully before we can request this but as it's been at least 1 full working day you can resubmit your request online and they will respond back to you with the proof of transfer.

A SEPA transfer can take 1 - 2 working days to reach the beneficiary, by now, your money should be received and in the beneficiary's account.

I hope this information helps.

Many thanks,
Kat

Good news is the bank has confirmed receipt but they need proof of transfer to confirm. Is there a way to fast track this in BOI?

Bank of Ireland: Kathryne · 05-07-2019 10:32AM

Hi Okane,

Thanks for linking back in with us here.

That's great news, I'm glad to hear that the funds have been received.

Could I ask you to resubmit your message through the Online Service Desk? Once you have done this please send us a private message here with the reference to the secure message and I'll raise this with our Online team to ask for this to be fast tracked.

The proof of transfer will be sent back to you through the Online Service as a response to your message.

Many thanks,
Kat

okane1 · 05-07-2019 04:03PM

All sorted - no further action required.
Thanks

SEPA Transfer Proof of Transfer

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