Online purchase. Poor quality. What does one do?

ThumbTaxed · 2019-06-14 10:11:32

Hi, I purchased a canvas online and it is terrible. It is meant to be from a French company but it as sent from China. I contacted them via their site and loads via email but only got 1 email response. Is there any consumer body I can complain to or am I at nothing because they are outside Ireland?

14-06-2019 10:11AM

#1

ThumbTaxed

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Hi,

I purchased a canvas online and it is terrible. It is meant to be from a French company but it as sent from China. I contacted them via their site and loads via email but only got 1 email response.

Is there any consumer body I can complain to or am I at nothing because they are outside Ireland?

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Comments

#2 14-06-2019 10:52AM

[Deleted User]
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If it was bought from a site based in France, it is covered by EU distance selling directive irrespective of where it was posted from. Look up their returns policy .

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#3 22-06-2019 02:07PM

ThumbTaxed

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Hi all,

What can I do now? They have stopped responding and wouldn't give me an address to return it to.

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#4 22-06-2019 02:10PM

markfinn

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Raise a dispute with your card issuer (or paypal if you were unwise enough to use them).
"Goods not as described, merchant not responding to direct communication".

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