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Online purchase. Poor quality. What does one do?

  • 14-06-2019 11:11AM
    #1
    ThumbTaxed
    Registered Users, Registered Users 2 Posts: 377 ✭✭


    Hi,

    I purchased a canvas online and it is terrible. It is meant to be from a French company but it as sent from China. I contacted them via their site and loads via email but only got 1 email response.

    Is there any consumer body I can complain to or am I at nothing because they are outside Ireland?


Comments

  • #2
    [Deleted User]
    Posts: 14,768 ✭✭✭✭ [Deleted User]


    If it was bought from a site based in France, it is covered by EU distance selling directive irrespective of where it was posted from. Look up their returns policy .


  • #3
    ThumbTaxed
    Registered Users, Registered Users 2 Posts: 377 ✭✭ThumbTaxed


    Hi all,

    What can I do now? They have stopped responding and wouldn't give me an address to return it to.


  • #4
    markfinn
    Registered Users, Registered Users 2 Posts: 266 ✭✭markfinn


    Raise a dispute with your card issuer (or paypal if you were unwise enough to use them).
    "Goods not as described, merchant not responding to direct communication".


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