Need to return something with Amazon.de, only willing to refund €11 postage?

shamelessidiot · 22-05-2019 07:21PM #1

An Post's calculator and entering the parcels details into parcel2go both give me quotes in the €30-40 range, will they refund the rest or am I to be at least €20 out of pocket for their mistake? Kinda puts me off from using the .de site tbh, thought they'd at least refund the whole lot seeing as they can't provide a free An Post label like .co.uk do.

wmpdd3 · 25-05-2019 12:44AM

Was it their mistake?

Can you use the EU cancellation policy/right to withdraw?

https://www.eccireland.ie/popular-consumer-topics/shopping-online-consumer-rights/

26-05-2019 12:18PM

No return label (pre-printed) offered?

shamelessidiot · 26-05-2019 02:10PM

NewbridgeIR wrote: »

No return label (pre-printed) offered?

Is this the return label? Seems pretty basic to actually be a proper return label compared to the An Post one you get with .co.uk?

Anyway, I got onto support, and they will return the full postage amount, even told me to insure the package, which is gonna end up costing me €70 to post considering the item was €700.

26-05-2019 04:58PM

That's it but yes - not like the co.uk one which mentions postage paid. If they've committed to refunding the postage, then I'd be happy to pay for it and sent back.

shamelessidiot · 28-05-2019 07:04AM

Just an update, bought a very expensive label through parcel2go, sent the invoice I received from them to Amazon and got fully refunded literally hours later, before the package has even been collected. Top notch service from Amazon as usual.

Enrico Palazzo · 20-06-2019 10:17AM

It makes you wonder why Amazon will refund your high postage cost rather than issue a prepaid return label, where their commercial shipping cost would only be a fraction of that postage.

Need to return something with Amazon.de, only willing to refund €11 postage?

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