Bosch freezer problem after defrosting

Yesterday took the opportunity to defrost it while there wasn't much in it - then later went to Dunnes.

I'm worried I've done damage to it as at 9 o'clock (I'd finished defrosting it at 1 o'clock) the ice cream was still soft and the food in the freezer wasn't as cold or hard as I would expect after two hours.

It was then that I realised I hadn't unplugged the fridge when I was defrosting. I had the door open the whole time and used a couple of of pots of boiling water. I held the bottom of the warm pot against some stubborn ice on the sides.

This morning the ice cream is still soft. The fish seems to be frozen but the liver and pork is not.

Could I have done some damage by the way I defrosted it? Or does it really take this length of time for the freezer to recover after the door has been left open?

It is a Bosch. The model and serial number are on the back (I had both on a sticker on the side of the fridge but it is gone). The only controls are on the top of the fridge section "Super - 2, 3 , 4, 6, 8".

It is normally on 4. I switched it to Super last night.

Any help before I have to pull the unit out to get the serial number would be appreciated.

Regards