hi just wonder why i was charged twice for a single deposit

kennedy4312 · 02-05-2019 05:48PM #1

showing up on banking 365 that i deposited twice. I checked the other site and it still shows up as one deposit.

RossieMan · 02-05-2019 05:51PM

It's a shadow transaction. Will rectify itself in a day or two.

kennedy4312 · 02-05-2019 06:06PM

RossieMan wrote: »

It's a shadow transaction. Will rectify itself in a day or two.

thanks

i hope so its been afew days now thought first was all transactions going through and cause of bank holiday.

RossieMan · 02-05-2019 06:41PM

Is it appearing on the top of your statement or has it processed?

kennedy4312 · 02-05-2019 09:43PM

RossieMan wrote: »

Is it appearing on the top of your statement or has it processed?

says it has processed

RossieMan · 02-05-2019 10:06PM

Was it with a retailer? for the same amount? You're drop feeding information which isn't helping.

Bank of Ireland: Lorna · 03-05-2019 10:54AM

Hi there Kennedy4312,

Thanks for getting in touch.

If you log on to the full website www.365online.com and select Recent Transactions you should see a list of Transactions in Progress and a list of Completed Transactions. If the duplicate transaction is in the Transactions in Progress list it should return to your account in 3-5 working days. If both transactions have completed then you will need to contact the retailer about processing a refund.

Thanks,

Lorna

hi just wonder why i was charged twice for a single deposit

Comments