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Waiting a week for line reactivation.

wmpdd3 · 2019-03-05 10:24:53

Hi, We put in an order for a line reactivation for a line in situ last Tuesday. We were told it would be: Wednesday am Wednesday PM Friday And then finally Monday, when the engineer came out to 'install' the modem. We have broadband but still no phone line. Please advise.

Comments

#32 25-03-2019 09:04PM

wmpdd3

Registered Users, Registered Users 2 Posts: 9,626 ✭✭✭

Join Date: February 2007

Posts: 9436

fritzelly wrote: »

Incompetence - someone needs to follow it up with W/S and say double check it and then escalate it the team manager there but that can probably only be done by a TL

27 days without our phone line, 2 team leaders working on it!

They have tried to reactivate it the same way 7 times now and can't tell me why it keeps failing. Even eir has stopped blaming Vodafone.

0
#33 25-03-2019 09:06PM

fritzelly

Registered Users, Registered Users 2, Paid Member Posts: 18,540 ✭✭✭✭

Join Date: February 2010

Posts: 18302

wmpdd3 wrote: »

fritzelly wrote: »

Incompetence - someone needs to follow it up with W/S and say double check it and then escalate it the team manager there but that can probably only be done by a TL

They have tried to reactivate it the same way 7 times now and can't tell me why it keeps failing.

Maybe because they are doing it the same way each time - *insert Homer gif*

0