Upgraded speed to 300Mbit but only getting 170max Download

devil-80 · 09-03-2019 05:58PM #1

Hi Ive Upgraded speed to 300Mbit from 150Mbit but only getting 170max Download upload is now 50Mbit so more as before. Tried chat twice but didnt improve at all. All tested via Wifi using Speed test by Ookla .

tuxy · 10-03-2019 12:49AM

Are you sure you are connected to the router with a good quality ethernet cable that is cat5e or better and you are not connecting over wifi?

Atlantic Dawn · 10-03-2019 12:50AM

How are you testing the download speed?

devil-80 · 10-03-2019 08:20AM

Hi. Weird thing that there is around 280 over cat cable and Wi-Fi have big lost max which I could get was 200 and I was sitting beside router. I'm getting this on 5ghz because 2.4Ghz its just close to 100Mbit

tuxy · 10-03-2019 02:46PM

Not weird at all, wifi is very unreliable. 170 isn't bad you need to use wired to get the benefit out of the higher speed packages.

eir: Grainne · 11-03-2019 01:54PM

devil-80 wrote: »

Hi Ive Upgraded speed to 300Mbit from 150Mbit but only getting 170max Download upload is now 50Mbit so more as before. Tried chat twice but didnt improve at all. All tested via Wifi using Speed test by Ookla .

Hi devil-80,

I would advise contacting our technical team and they will be able to investigate this.

They can be contacted by calling 1890260260 or our online technical team here

Thanks,
Grainne

Upgraded speed to 300Mbit but only getting 170max Download

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