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Eir sport App (Green) not casting to Chromecast since chromecast update

13»

Comments

  • #62
    wishbone
    Registered Users, Registered Users 2 Posts: 67 ✭✭wishbone


    eir: Linzi wrote: »
    wishbone wrote: »
    Chromecast works perfectly with YouTube and Netflix - it is only Eir. 
    It is infuriating as Eir Sports is the primary reason I chose Eir.  


    Not next year I tell you unless this is fixed soon! 

    Yet another nail in the coffin for Eir.  Surely this would be high priority, the company has had enough bad press already???!!
    Hi wishbone


    Apologies to our customers for the inconvenience this has caused.  We want to assure you that we are working on this as a matter of high priority.

    Kind regards

    Linzi  
    Hi Linzi

    Please could you a status update on this and an estimated date of when it will be fixed?

    Thanks
    Wishbone


  • #63
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    wishbone wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    Chromecast works perfectly with YouTube and Netflix - it is only Eir. 
    It is infuriating as Eir Sports is the primary reason I chose Eir.  


    Not next year I tell you unless this is fixed soon! 

    Yet another nail in the coffin for Eir.  Surely this would be high priority, the company has had enough bad press already???!!
    Hi wishbone


    Apologies to our customers for the inconvenience this has caused.  We want to assure you that we are working on this as a matter of high priority.

    Kind regards

    Linzi  
    Hi Linzi

    Please could you a status update on this and an estimated date of when it will be fixed?

    Thanks
    Wishbone
    Hi Wishbone

    Apologies, but we don't have that information as yet.  As soon as we do, we will notify our customers on the eir website. 

    Thanks

    Linzi


  • #64
    wishbone
    Registered Users, Registered Users 2 Posts: 67 ✭✭wishbone


    eir: Linzi wrote: »
    wishbone wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    Chromecast works perfectly with YouTube and Netflix - it is only Eir. 
    It is infuriating as Eir Sports is the primary reason I chose Eir.  


    Not next year I tell you unless this is fixed soon! 

    Yet another nail in the coffin for Eir.  Surely this would be high priority, the company has had enough bad press already???!!
    Hi wishbone


    Apologies to our customers for the inconvenience this has caused.  We want to assure you that we are working on this as a matter of high priority.

    Kind regards

    Linzi  
    Hi Linzi

    Please could you a status update on this and an estimated date of when it will be fixed?

    Thanks
    Wishbone
    Hi Wishbone

    Apologies, but we don't have that information as yet.  As soon as we do, we will notify our customers on the eir website. 

    Thanks

    Linzi
    Thanks Linzi
    Is there a particular location on your website I can check?  Could you tell me the URL please?
    Wishbone


  • #65
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    wishbone wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    Chromecast works perfectly with YouTube and Netflix - it is only Eir. 
    It is infuriating as Eir Sports is the primary reason I chose Eir.  


    Not next year I tell you unless this is fixed soon! 

    Yet another nail in the coffin for Eir.  Surely this would be high priority, the company has had enough bad press already???!!
    Hi wishbone


    Apologies to our customers for the inconvenience this has caused.  We want to assure you that we are working on this as a matter of high priority.

    Kind regards

    Linzi  
    Hi Linzi

    Please could you a status update on this and an estimated date of when it will be fixed?

    Thanks
    Wishbone
    Hi Wishbone

    Apologies, but we don't have that information as yet.  As soon as we do, we will notify our customers on the eir website. 

    Thanks

    Linzi
    Thanks Linzi
    Is there a particular location on your website I can check?  Could you tell me the URL please?
    Wishbone
    Hi Wishbone 

    If you keep an eye on this link here!  This is where we post the latest updates.

    Many thanks

    Linzi
     


  • #66
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Doctor Jimbob wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    eir: Linzi wrote: »
    wishbone wrote: »
    Chromecast works perfectly with YouTube and Netflix - it is only Eir. 
    It is infuriating as Eir Sports is the primary reason I chose Eir.  


    Not next year I tell you unless this is fixed soon! 

    Yet another nail in the coffin for Eir.  Surely this would be high priority, the company has had enough bad press already???!!
    Hi wishbone


    Apologies to our customers for the inconvenience this has caused.  We want to assure you that we are working on this as a matter of high priority.

    Kind regards

    Linzi  
    Hi Linzi

    Please could you a status update on this and an estimated date of when it will be fixed?

    Thanks
    Wishbone
    Hi Wishbone

    Apologies, but we don't have that information as yet.  As soon as we do, we will notify our customers on the eir website. 

    Thanks

    Linzi
    Thanks Linzi
    Is there a particular location on your website I can check?  Could you tell me the URL please?
    Wishbone
    Hi Wishbone 

    If you keep an eye on this link here!  This is where we post the latest updates.

    Many thanks

    Linzi
     
    Linzi,

    This has been an ongoing issue for weeks at this stage and there still isn't an update on that page as far as I can see. Surely someone at eir must have some kind of an idea what's happening here? Plenty of people only chose eir over cheaper options because of the sport package (which is a fantastic product when it works). 
    We can only apologise to our customers at the moment.  As I said before we don't know when we will have a fix for this issue, only that it is being worked on as a matter of priority.

    ~Linzi


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  • #67
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    Glad to say its working for me now


  • #68
    Breezer
    Registered Users, Registered Users 2 Posts: 3,236 ✭✭✭Breezer


    Pangea wrote: »
    Glad to say its working for me now
    Working for me too. Thank you Eir.


  • #69
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Pangea wrote: »
    Glad to say its working for me now
    Breezer wrote: »
    Pangea wrote: »
    Glad to say its working for me now
    Working for me too. Thank you Eir.
    That is great news. 

    Thanks for letting us know. ~

    Linzi


  • #70
    Tarquin1970
    Registered Users, Registered Users 2 Posts: 433 ✭✭Tarquin1970


    eir: Linzi wrote: »
    Pangea wrote: »
    Glad to say its working for me now
    Breezer wrote: »
    Pangea wrote: »
    Glad to say its working for me now
    Working for me too. Thank you Eir.
    That is great news. 

    Thanks for letting us know. ~

    Linzi
    As a matter of interest, how has this been resolved?  There has been no update to the iOS Green Eir app.


  • #71
    jgbyr
    Registered Users, Registered Users 2 Posts: 1,382 ✭✭✭jgbyr


    Tarquin1970 wrote: »
    As a matter of interest, how has this been resolved?  There has been no update to the iOS Green Eir app.

    There has been no update to the android version either.


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  • #72
    Killer_Paul
    Registered Users, Registered Users 2 Posts: 41 ✭Killer_Paul


    Pangea wrote: »
    Glad to say its working for me now
    Breezer wrote: »
    Pangea wrote: »
    Glad to say its working for me now
    Working for me too. Thank you Eir.
    Can you confirm what gen chromecast device you are using? The issue is only with 2nd gen and ultra.


  • #73
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    Killer_Paul wrote: »
    Pangea wrote: »
    Glad to say its working for me now
    Breezer wrote: »
    Pangea wrote: »
    Glad to say its working for me now
    Working for me too. Thank you Eir.
    Can you confirm what gen chromecast device you are using? The issue is only with 2nd gen and ultra.
    I am using the Ultra and the 2nd gen. Both working now.


  • #74
    Donegal Storm
    Registered Users, Registered Users 2 Posts: 2,023 ✭✭✭Donegal Storm


    Good to hear its working again for some people, for me its even more broken than before, can't even watch on my phone now :)

    Another night of Champions League missed


  • #75
    sunnysoutheast
    Registered Users, Registered Users 2 Posts: 2,071 ✭✭✭sunnysoutheast


    Same for me. It won't even load on the phone.

    I've tried reinstalling the App and I've now "used up my monthly device swap" apparently.

    Last time I tried to use it I was told my "account was locked" which then somehow cleared itself.

    It's absolutely and utterly useless. Doesn't even have F1 on it any more.


  • #76
    Belt
    Registered Users, Registered Users 2 Posts: 152 ✭✭Belt


    sunnysoutheast wrote: »
    Same for me. It won't even load on the phone.

    I've tried reinstalling the App and I've now "used up my monthly device swap" apparently.

    Last time I tried to use it I was told my "account was locked" which then somehow cleared itself.

    It's absolutely and utterly useless. Doesn't even have F1 on it any more.

    Having the exact same problem including the "monthly swap" issue, load of rubbish

    Anyone from Eir on this to help out?


  • #77
    dingdong1234567
    Registered Users, Registered Users 2 Posts: 828 ✭✭✭dingdong1234567


    This is a joke from EIR............


  • #78
    leex
    Registered Users, Registered Users 2 Posts: 1,248 ✭✭✭leex


    2 houses here with same issue tonight. Eir sport was reason both of us joined Eir. A joke!


  • #79
    Killer_Paul
    Registered Users, Registered Users 2 Posts: 41 ✭Killer_Paul


    I had to ring eir today to fix the monthly swap issue, can’t watch anything on the app at all even after logging in again so can’t even check if casting is working...


  • #80
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    leex wrote: »
    Eir sport was reason both of us joined Eir. A joke!
    Not looking good for the future either!
    https://www.irishtimes.com/sport/soccer/english-soccer/eir-customers-could-lose-out-on-bt-sport-and-premier-sports-as-sky-take-over-1.3823004


  • #81
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    leex wrote: »
    2 houses here with same issue tonight. Eir sport was reason both of us joined Eir. A joke!
    dingdong1234567 wrote: »
    This is a joke from EIR............
    Belt wrote: »
    sunnysoutheast wrote: »
    Same for me. It won't even load on the phone.

    I've tried reinstalling the App and I've now "used up my monthly device swap" apparently.

    Last time I tried to use it I was told my "account was locked" which then somehow cleared itself.

    It's absolutely and utterly useless. Doesn't even have F1 on it any more.

    Having the exact same problem including the "monthly swap" issue, load of rubbish

    Anyone from Eir on this to help out?
    sunnysoutheast wrote: »
    Same for me. It won't even load on the phone.

    I've tried reinstalling the App and I've now "used up my monthly device swap" apparently.

    Last time I tried to use it I was told my "account was locked" which then somehow cleared itself.

    It's absolutely and utterly useless. Doesn't even have F1 on it any more.
    Donegal Storm wrote: »
    Good to hear its working again for some people, for me its even more broken than before, can't even watch on my phone now :)

    Another night of Champions League missed
    There was an outage yesterday, it should be working today?

    Linzi


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  • #82
    wishbone
    Registered Users, Registered Users 2 Posts: 67 ✭✭wishbone


    Working for me now.


  • #83
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    wishbone wrote: »
    Working for me now.
    That's Great

    ~Linzi 


  • #84
    daddy_boy
    Registered Users, Registered Users 2 Posts: 243 ✭✭daddy_boy


    problem seems to be fixed :)


  • #85
    Red Silurian
    Registered Users, Registered Users 2 Posts: 12,407 ✭✭✭✭Red Silurian


    Pangea wrote: »
    Not looking good for the future either!
    [url][https://www.irishtimes.com/sport/soccer/english-soccer/eir-customers-could-lose-out-on-bt-sport-and-premier-sports-as-sky-take-over-1.3823004[/url]

    There was talk recently of Sky making a deal with eir and that Eir will basically pay sky whatever they were paying to BT for access to the channels

    The headline also says we may "no longer" receive the Premier Sports channels so I'd take it with a pinch of salt

    Also working 100% here the app hasn't been updated though so very curious


  • #86
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    daddy_boy wrote: »
    problem seems to be fixed :)
    Glad to hear this is sorted daay_boy. 

    Thanks for letting us know. 

    Thanks,
    Grainne


  • #87
    spoofer
    Registered Users Posts: 50 ✭✭spoofer


    I can confirm that mine is also working. 
    Still a bit disappointed that there is no information as to what the cause and resolution were..


  • #88
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    spoofer wrote: »
    I can confirm that mine is also working. 
    Still a bit disappointed that there is no information as to what the cause and resolution were..
    Thanks for letting us know it's working spoofer. 

    Glad to hear this is resolved. 

    Thanks, 
    Grainne


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