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Can't get proof of purchase from eir for my iphone

  • 26-02-2019 03:40PM
    #1
    Jaguar42
    Registered Users, Registered Users 2 Posts: 2 ✭


    I've tried ringing been on hold for hours several times. I've tried using the webchat and been told by four different eir employees they would e-mail it to me and they didn't. The customer service is very poor.


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Jaguar42 wrote: »
    I've tried ringing been on hold for hours several times. I've tried using the webchat and been told by four different eir employees they would e-mail it to me and they didn't. The customer service is very poor.
    Hi Jaguar42

    Did you make the purchase in store or through online/tele sales channels?

    Thanks

    Linzi


  • #3
    Jaguar42
    Registered Users, Registered Users 2 Posts: 2 ✭Jaguar42


    eir: Linzi wrote: »
    Hi Jaguar42

    Did you make the purchase in store or through online/tele sales channels?

    Thanks

    Linzi

    Hi Linzi,

    I made the purchase instore. The iPhone was on contract but I'm no longer an eir customer.

    Thanks


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Jaguar42 wrote: »
    eir: Linzi wrote: »
    Hi Jaguar42

    Did you make the purchase in store or through online/tele sales channels?

    Thanks

    Linzi

    Hi Linzi,

    I made the purchase instore. The iPhone was on contract but I'm no longer an eir customer.

    Thanks
    Hi Jaguar42

    If the purchase was made in store, you would have to go back to them to get the 'proof of purchase'. We wouldn't be able to give that through telephone/online channels.  If there is anything else I can help with, please don't hesitate to come back to me. 

    Many thanks

    Linzi 


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