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Swarovski customer care

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  • 25-02-2019 10:18am
    #1
    .243
    Registered Users Posts: 1,247 ✭✭✭


    Has anyone recently used Swarovski customer care directly,
    I’ve just bought a second hand set of el’s and I want to get them the once over,I don’t really want to send to a “dealer” only to be forwarded on when I could do it myself


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    #2
    solarwinds
    Registered Users Posts: 535 ✭✭✭solarwinds


    I have last year. Go to their website and there is a section for returns/repair fill in the form. They will send you details to attach with your item and send it off to them. Very good to deal with very reasonable cost and at the end i had a practically new scope. Before they undertake the work they email a quote and you send back confirmation for them to proceed. There are forms to download for repairs but I would email them first.


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    #3
    Heavy handed
    Registered Users Posts: 202 ✭✭Heavy handed


    I sent back a really old pair of EL’s i bought second hand. They replaced a good few parts on them, polished up the glass and sent them back all at zero cost to myself.


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    #4
    viper123
    Registered Users Posts: 519 ✭✭✭viper123


    solarwinds wrote: »
    I have last year. Go to their website and there is a section for returns/repair fill in the form. They will send you details to attach with your item and send it off to them. Very good to deal with very reasonable cost and at the end i had a practically new scope. Before they undertake the work they email a quote and you send back confirmation for them to proceed. There are forms to download for repairs but I would email them first.

    Cheers for this, was wondering about it myself for a scope repair job.


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    #5
    solarwinds
    Registered Users Posts: 535 ✭✭✭solarwinds


    For a general once over there might be no charge but i got them to replace the main tube because of ring marks and target turrets fitted.


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    #6
    Grizzly 45
    Registered Users Posts: 14,946 ✭✭✭✭Grizzly 45


    Deal with the plant in Austria via their website. As said they will quote and require your go ahead, but you will get back a like new piece of equipment.I have a set of their binos, that are from the early 1980s and never saw service. Swarovski stripped them down to the last nut and bolt, and during the service discovered another fault unknown to me. They fixed that as well under the price terms.

    "If you want to keep someone away from your house, Just fire the shotgun through the door."

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    #7
    solarwinds
    Registered Users Posts: 535 ✭✭✭solarwinds


    Yes work was done in the Austrian plant but I was invoiced through the UK. Very efficient to deal with.


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    #8
    viper123
    Registered Users Posts: 519 ✭✭✭viper123


    solarwinds wrote: »
    For a general once over there might be no charge but i got them to replace the main tube because of ring marks and target turrets fitted.

    Sorry to resurrect an old post bit am about to send off a scope for a service and due to scope ring marks on the scope would think this is a reasonable option, if you don't mind me asking can you post or pm a rough costing on replacement of tube? Z6


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