Paying the same esb bills twice

amacca · 12-02-2019 10:16PM #1

Hi,

I feel a bit silly but an electricity account I have on a property is set up to be paid by direct debit.

I somehow mixed it up and in addition to the bill being paid by direct debit Ive paid a number of these bills in post office as well without realising until now. I know it says just below the total "pay by direct debit" but really a comedy of errors resulted in this.

Anyway as a result Ive double paid, how do I go about getting a refund for the overpayment..I can provide proof etc if needed but presumably you can see details of the double payments yourselves?

Electric Ireland: Aoife · 13-02-2019 09:52AM

Hi amacca,

Thank you for getting in touch.

We can certainly check the account and request a refund if you have overpaid.

For account security, we need you to please confirm the following details for us via private message:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks,
Aoife

amacca · 13-02-2019 05:12PM

Electric Ireland: Aoife wrote: »

Hi amacca,

Thank you for getting in touch.

We can certainly check the account and request a refund if you have overpaid.

For account security, we need you to please confirm the following details for us via private message:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks,
Aoife

PM sent, thank you.

Electric Ireland: Aoife · 13-02-2019 05:33PM

Hi amacca,

Thank you for that.

A member of the team will pick up the message as soon as they can.

Thanks,
Aoife

Paying the same esb bills twice

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