Italian BIC rejected when adding payee in 365

daymobrew · 14-01-2019 12:47PM #1

I was adding a SEPA payee in 365online.
The payee is in Italy and provided me with BIC and IBAN codes.

365 rejected the BIC saying that it was the wrong format for SEPA (I cannot generate the error message again as I got the payee added eventually)
When I omit the BIC the payee is added but it returns with a completely different BIC.

I checked the IBAN at https://www.ibancalculator.com/iban_validieren.html
and it returned the BIC that I expected.

The provided BIC is: IBSPITNAXXX
365 returned: BCITITMMXXX

Seeing a completely different BIC is concerning as I am now unsure whether my money would go to the correct person.

I can PM the full IBAN if necessary.

Bank of Ireland: Darren · 14-01-2019 01:17PM

daymobrew wrote: »

I was adding a SEPA payee in 365online.
The payee is in Italy and provided me with BIC and IBAN codes.

365 rejected the BIC saying that it was the wrong format for SEPA (I cannot generate the error message again as I got the payee added eventually)
When I omit the BIC the payee is added but it returns with a completely different BIC.

I checked the IBAN at https://www.ibancalculator.com/iban_validieren.html
and it returned the BIC that I expected.

The provided BIC is: IBSPITNAXXX
365 returned: BCITITMMXXX

Seeing a completely different BIC is concerning as I am now unsure whether my money would go to the correct person.

I can PM the full IBAN if necessary.

Hi daymobrew,

Thanks for getting in touch with us here.
Once the IBAN is fully correct the funds should reach the account as normal.
Can I ask when you made the transfer to the Italian account?
Thanks again,
Darren.

daymobrew · 14-01-2019 01:26PM

Bank of Ireland: Darren wrote: »

Hi daymobrew,

Thanks for getting in touch with us here.
Once the IBAN is fully correct the funds should reach the account as normal.
Can I ask when you made the transfer to the Italian account?
Thanks again,
Darren.

I made the transfer at around 12:10pm today.

While I understand that the IBAN is the full bank account information and the BIC is only the branch, I would like the issue to be investigated as the error message would frustrate and confuse other bank customers. Obviously when 365online returned a completely different BIC from that which I was expecting, it caused me concern.

Bank of Ireland: Darren · 14-01-2019 03:03PM

daymobrew wrote: »

Bank of Ireland: Darren wrote: »

Hi daymobrew,

Thanks for getting in touch with us here.
Once the IBAN is fully correct the funds should reach the account as normal.
Can I ask when you made the transfer to the Italian account?
Thanks again,
Darren.

I made the transfer at around 12:10pm today.

While I understand that the IBAN is the full bank account information and the BIC is only the branch, I would like the issue to be investigated as the error message would frustrate and confuse other bank customers. Obviously when 365online returned a completely different BIC from that which I was expecting, it caused me concern.

Thanks for that daymobrew.
Can I ask if you have double checked the BIC with the sending bank and attempted to enter it without the X's when adding it to your payee's? As the 365 system would usually only reject a BIC when it doesn't match the IBAN that has been entered.
Thanks again,
Darren.

daymobrew · 14-01-2019 04:04PM

I initially entered it without the Xs (IBSPITNA) and then tried with them (IBSPITNAXXX) but neither worked.
I don't know how I would check it with the Italian bank.

Would you like me to delete the payee and try again so that I can give you the exact error message and a screenshot?

Bank of Ireland: Darren · 14-01-2019 04:29PM

daymobrew wrote: »

I initially entered it without the Xs (IBSPITNA) and then tried with them (IBSPITNAXXX) but neither worked.
I don't know how I would check it with the Italian bank.

Would you like me to delete the payee and try again so that I can give you the exact error message and a screenshot?

Thanks for that. Could I ask you to contact the Person that holds the account your transferring to and ask them to confirm the BIC with there Bank as it may be that you were given an incorrect BIC and that is why it wasn't accepted.
Thanks again,
Darren.

daymobrew · 16-01-2019 03:58PM

The money arrived at the payee in Italy.
The language barrier would be a problem when asking to confirm the BIC.

I still believe that there is an issue with the 365online check because the payeee gave me one BIC and I got the same BIC when I used the IBAN Calculator website.

I am happy to PM the IBAN.

Bank of Ireland: Darren · 16-01-2019 05:42PM

daymobrew wrote: »

The money arrived at the payee in Italy.
The language barrier would be a problem when asking to confirm the BIC.

I still believe that there is an issue with the 365online check because the payeee gave me one BIC and I got the same BIC when I used the IBAN Calculator website.

I am happy to PM the IBAN.

Thanks for that daymobrew. I can confirm that the BIC would only be rejected if it didn't match the IBAN given. If there would be any way that you could contact the payee and ask them to double check the BIC as unlike in Ireland Banks based on the continent can have more than one BIC number and the one you have been given may be in relation to a different region to where the account is actually based.
Thanks again,
Darren.

Italian BIC rejected when adding payee in 365

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