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Eir please confirm account cancelled at end of contract

  • 10-01-2019 10:41AM
    #1
    cloonymee
    Registered Users, Registered Users 2 Posts: 61 ✭✭


    Hi Eir,
     I've been quoted 30 mins waiting time ovevr the phone to speak to someone from your customer care and there is no option to email Eir on your website currently. I wish to cancel my fixed broadband when my contract expires next month as I am switching supplier. I already attempted this through your webchat service but just wish to confirm I will not be charged once the contract expires?
    thanks.


Comments

  • #2
    JoyPad
    Registered Users, Registered Users 2, Paid Member Posts: 1,711 ✭✭✭JoyPad


    You should read your contract carefully, they usually do not have a fixed term.

    The contract is cancelled only by request, usually with a 30 day notice.

    Do not confuse the minimum term with the contract duration: the minimum term means you incur penalties if you request cancellation prior to it, but it does not prevent you from cancelling.

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  • #3
    cloonymee
    Registered Users, Registered Users 2 Posts: 61 ✭✭cloonymee


    Thanks Joypad. I'm happy enough I've checked this out well enough.


  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    cloonymee wrote: »
    Thanks Joypad. I'm happy enough I've checked this out well enough.
    Hi cloonymee,

    Unfortunately, we are unable to process cancellations via our social media channels. If you are looking to cancel your contract with us you would need to contact our Customer Care department on 1901 and ask to speak with loyalty.

    I understand that there is longer than usual call waiting times, therefore your only other option would be to send a written letter to notify us of the cancellation. If you click here you will find all information on our cancellation process, where to send the letter and the template to follow for this letter.

    ~Kellie


  • #5
    Emmersonn
    Banned (with Prison Access) Posts: 1,093 ✭✭✭Emmersonn


    If you are switching supplier, you do not have to give any notice if you are out of contract.  Your new supplier will do all for you.


  • #6
    cloonymee
    Registered Users, Registered Users 2 Posts: 61 ✭✭cloonymee


    eir: Kellie wrote: »
    cloonymee wrote: »
    Thanks Joypad. I'm happy enough I've checked this out well enough.
    Hi cloonymee,

    Unfortunately, we are unable to process cancellations via our social media channels. If you are looking to cancel your contract with us you would need to contact our Customer Care department on 1901 and ask to speak with loyalty.

    I understand that there is longer than usual call waiting times, therefore your only other option would be to send a written letter to notify us of the cancellation. If you click here you will find all information on our cancellation process, where to send the letter and the template to follow for this letter.

    ~Kellie
    Kellie,
    thanks, that 1901 number is a disgrace. I was waiting over 40 minutes to get through and not at a peak time. coupled with the fact that there is no way of emailing Eir I won't be returning my custom there again.
    regards,


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  • #7
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    cloonymee wrote: »
    eir: Kellie wrote: »
    cloonymee wrote: »
    Thanks Joypad. I'm happy enough I've checked this out well enough.
    Hi cloonymee,

    Unfortunately, we are unable to process cancellations via our social media channels. If you are looking to cancel your contract with us you would need to contact our Customer Care department on 1901 and ask to speak with loyalty.

    I understand that there is longer than usual call waiting times, therefore your only other option would be to send a written letter to notify us of the cancellation. If you click here you will find all information on our cancellation process, where to send the letter and the template to follow for this letter.

    ~Kellie
    Kellie,
    thanks, that 1901 number is a disgrace. I was waiting over 40 minutes to get through and not at a peak time. coupled with the fact that there is no way of emailing Eir I won't be returning my custom there again.
    regards,
    Hi cloonymee,


    I can only sincerely apologise for the customer journey you have experienced and I  completely understand your frustration at the call waiting times.

    We will be sorry to see you leave us.

    ~Kellie


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