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Customer Service

  • 04-01-2019 03:01PM
    #1
    georgem25
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭


    I rang to change my package a few days ago and waited over 40 minutes to talk to someone and then 50 minutes to talk to loyalty.  I signed up to a new deal but later saw a better one on line that I wasnt offered on the call. I tried talking to an agent online but they couldnt deal with the query and told me to ring again. I didnt have another 2 hours to waste so I submitted a complaint online about the wait and lack of service. 2 days later I received a call from an unknown number that I now realise was Eir. They only let it ring once or twice and I didnt get a chance to answer it. I tried ringing the number back but it seems to only allow external calls. I tried 1901 again but the wait time is still over 30 minutes (and probably more like 2 hours as per usual).  Can someone please ring me back about this issue. Thanks 


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    georgem25 wrote: »
    I rang to change my package a few days ago and waited over 40 minutes to talk to someone and then 50 minutes to talk to loyalty.  I signed up to a new deal but later saw a better one on line that I wasnt offered on the call. I tried talking to an agent online but they couldnt deal with the query and told me to ring again. I didnt have another 2 hours to waste so I submitted a complaint online about the wait and lack of service. 2 days later I received a call from an unknown number that I now realise was Eir. They only let it ring once or twice and I didnt get a chance to answer it. I tried ringing the number back but it seems to only allow external calls. I tried 1901 again but the wait time is still over 30 minutes (and probably more like 2 hours as per usual).  Can someone please ring me back about this issue. Thanks 
    Hi georgem25, 

    Could you PM me the following details and I can check who was trying to call you? 

    1. Your Name
    2. Your Address
    3. Your DOB
    4. Are you the account holder? 
    5. Account Number


    As soon as I get this information I can assist you. 


    Grainne


  • #3
    georgem25
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭georgem25


    PM Sent


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    georgem25 wrote: »
    PM Sent
    Hi georgem25, 

    I have been advised that the agent attempted to call you this morning. 

    The agent is going to call you again this evening.

    Thanks, 
    Grainne


  • #5
    georgem25
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭georgem25


    eir: Grainne wrote: »
    georgem25 wrote: »
    PM Sent
    Hi georgem25, 

    I have been advised that the agent attempted to call you this morning. 

    The agent is going to call you again this evening.

    Thanks, 
    Grainne
    I have no missed calls. I did request a callback on my mobile


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    georgem25 wrote: »
    eir: Grainne wrote: »
    georgem25 wrote: »
    PM Sent
    Hi georgem25, 

    I have been advised that the agent attempted to call you this morning. 

    The agent is going to call you again this evening.

    Thanks, 
    Grainne
    I have no missed calls. I did request a callback on my mobile
    Hi georgem25, 

    I have responded to the agent and requested that you receive a call on your mobile. 

    Thanks, 
    Grainne


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  • #7
    georgem25
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭georgem25


    eir: Grainne wrote: »
    georgem25 wrote: »
    eir: Grainne wrote: »
    georgem25 wrote: »
    PM Sent
    Hi georgem25, 

    I have been advised that the agent attempted to call you this morning. 

    The agent is going to call you again this evening.

    Thanks, 
    Grainne
    I have no missed calls. I did request a callback on my mobile
    Hi georgem25, 

    I have responded to the agent and requested that you receive a call on your mobile. 

    Thanks, 
    Grainne
    Still no phone call


  • #8
    georgem25
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭georgem25


    Finally got a call this morning and signed up for a new package. When I got an email confirming it 

    The price was increased
    The discount was only for 6 months and not 12 as agreed
    The contract length was left blank


  • #9
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    georgem25 wrote: »
    Finally got a call this morning and signed up for a new package. When I got an email confirming it 

    The price was increased
    The discount was only for 6 months and not 12 as agreed
    The contract length was left blank
    Hi georgem25, 

    I have contacted the agent that spoke with you. As soon as I get an update I will get back to you. 

    Grainne


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