Procedure to cancel an old Meteor (now Eir) mobile broadband account?

08-11-2018 09:38AM #1

Just wondering what is the procedure to cancel an old Meteor (now Eir) mobile broadband account?

Thank you.

eir: Kyle · 08-11-2018 02:08PM

Deleted User wrote: »

Just wondering what is the procedure to cancel an old Meteor (now Eir) mobile broadband account?

Thank you.

Hi there 17-pdr

You can either cancel by calling 1901 or via written letter to:

Cancellations
1 HSQ
St. John's Road
Dublin 8

-Kyle

08-11-2018 02:39PM

eir: Kyle wrote: »

Deleted User wrote: »

Just wondering what is the procedure to cancel an old Meteor (now Eir) mobile broadband account?

Thank you.

Hi there 17-pdr

You can either cancel by calling 1901 or via written letter to:

Cancellations
1 HSQ
St. John's Road
Dublin 8

-Kyle

Thank you.

Is there a 30 day notice period for cancellation with this type of account?

08-11-2018 04:50PM

Hi Kyle,

Using 1901 is not working for me.

As its an ex-Meteor account the automatic system is neither recognising the account number or phone number associated with this account. Is there any way to reach the cancellations team without having to enter this info?

Thanks.

08-11-2018 05:05PM

Kyle,

I've sent you a PM.

Regards.

09-11-2018 09:47AM

1901 doesn't deal with Eir mobile queries.

Rang 1905 (billpay) and got transferred through to cancellations. Got immediate cancellation of this account as I have another account with Eir, otherwise it would have been a 30 day notice period. Eir mobile can also be contacted on 1800303458.

09-11-2018 09:55AM

Kyle, I've sent you a further PM.

Regards.

eir: Sarah · 09-11-2018 01:49PM

Hi there,

I will follow this up with Kyle and ensure he gets back to you soon.

Thanks,

Sarah

12-11-2018 11:33AM

Hi,

I can still login to my online account this morning where it is saying my next bill is due on 21 November. Can I get a confirmation that this account has been cancelled? I can PM account info to whoever is on duty today.

Thanks.

07-12-2018 10:18AM

Deleted User wrote: »

Hi,

I can still login to my online account this morning where it is saying my next bill is due on 21 November. Can I get a confirmation that this account has been cancelled? I can PM account info to whoever is on duty today.

Thanks.

Happy to see you guys are back! Can someone confirm this please? I also got a small credit in my last bill. How is this returned? Via the DD facility or do you have to request payment by cheque, into your bank A/C etc?

21-12-2018 11:45AM

Hi,

still getting eir bill notification emails from you. The account was closed around 12 November. The amount is for minus €1.51, so there is a small credit on the account still.

It seems the account is not fully closed if I am still getting these emails?

eir: Grainne · 21-12-2018 01:33PM

Deleted User wrote: »

Hi,

still getting eir bill notification emails from you. The account was closed around 12 November. The amount is for minus €1.51, so there is a small credit on the account still.

It seems the account is not fully closed if I am still getting these emails?

Hi 17-pdr,

Sorry to hear you are still receiving bill notifications.

The minus €1.51 means that you are due a refund.

If you could PM your account details I can request for this refund to be processed.

Thanks,
Grainne

21-12-2018 03:51PM

eir: Grainne wrote: »

Deleted User wrote: »

Hi,

still getting eir bill notification emails from you. The account was closed around 12 November. The amount is for minus €1.51, so there is a small credit on the account still.

It seems the account is not fully closed if I am still getting these emails?

Hi 17-pdr,

Sorry to hear you are still receiving bill notifications.

The minus €1.51 means that you are due a refund.

If you could PM your account details I can request for this refund to be processed.

Thanks,
Grainne

Grainne,

PM sent.

Regards.

eir: Grainne · 27-12-2018 01:39PM

Deleted User wrote: »

eir: Grainne wrote: »

Deleted User wrote: »

Hi,

still getting eir bill notification emails from you. The account was closed around 12 November. The amount is for minus €1.51, so there is a small credit on the account still.

It seems the account is not fully closed if I am still getting these emails?

Hi 17-pdr,

Sorry to hear you are still receiving bill notifications.

The minus €1.51 means that you are due a refund.

If you could PM your account details I can request for this refund to be processed.

Thanks,
Grainne

Grainne,

PM sent.

Regards.

Hi 17-pdr,

I have responded to your PM.

Thanks,
Grainne

22-01-2019 08:47AM

Received yet another email notification and then a paper bill in the post for this account this morning. Instead of a credit of 1.51, I now have one of 3.02.

Can this account be closed properly please.

eir: Grainne · 22-01-2019 01:57PM

Deleted User wrote: »

Received yet another email notification and then a paper bill in the post for this account this morning. Instead of a credit of 1.51, I now have one of 3.02.

Can this account be closed properly please.

Hi 17-pdr,

As I have advised to you in PM's your final bill will be issued on the 22nd February.

I will be in contact with you in February once your account has been cancelled.

Grainne

22-01-2019 02:22PM

Grainne, there maybe a bit of confusion here.

This thread is in relation to an old Meteor (now Eir) mobile broadband account that was closed in the middle of November last year. Your last PM to me on this was dated 27 December.

Its not related to what we were discussing in the last few days I think. Those PM's were about about this thread which is in relation to my Eir Fibre landline broadband account which I am also in the process of cancelling at the moment.

eir: Grainne · 22-01-2019 03:15PM

Deleted User wrote: »

Grainne, there maybe a bit of confusion here.

This thread is in relation to an old Meteor (now Eir) mobile broadband account that was closed in the middle of November last year. Your last PM to me on this was dated 27 December.

Its not related to what we were discussing in the last few days I think. Those PM's were about about this thread which is in relation to my Eir Fibre landline broadband account which I am also in the process of cancelling at the moment.

My apologies 17-pdr,

I will check this and get back to your PM.

Grainne

22-01-2019 03:48PM

Thanks Grainne. I've replied to your PM.

Regards.

eir: Grainne · 23-01-2019 02:33PM

Deleted User wrote: »

Thanks Grainne. I've replied to your PM.

Regards.

Hi 17-pdr,

I have updated you in PM's.

As soon as I get a further update I will advise.

Grainne

Procedure to cancel an old Meteor (now Eir) mobile broadband account?

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