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Irish Rail- Worst Service Ever 2018

2

Comments

  • #32
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,845 ✭✭✭✭Jamie2k9


    Infini wrote: »
    To be fair if theyre outside the station and not on the property itself its the gardai that are responsible for that.

    Except they are not, they spend most of the time blocking the main entrances and the security or IE are not that interested.


  • #33
    L1011
    Registered Users, Registered Users 2 Posts: 72,950 ✭✭✭✭L1011


    whisky_galore wrote: »
    Had a little jaunt around eastern Europe lately, I noticed the police highly visible around rail stations and, well, just about everywhere. One drunken lad wasn't long on the premises when he got hauled off by the scruff of the neck by two policemen. Also noticed the lack of 'scumbag' element who don't pay fares on trams and buses. Plain clothes ticket inspectors that pop out of nowhere quite regularly too.

    Strangely enough, the only place I saw the local equivalent of the "scumbag element" in Riga was around the train and bus stations; particularly the long distance bus station element of the station complex.

    Transport modes / stations seem to attract undesirables, hence the need for a transport police


  • #34
    whisky_galore
    Registered Users, Registered Users 2 Posts: 17,056 ✭✭✭✭whisky_galore


    L1011 wrote: »
    Strangely enough, the only place I saw the local equivalent of the "scumbag element" in Riga was around the train and bus stations; particularly the long distance bus station element of the station complex.

    Transport modes / stations seem to attract undesirables, hence the need for a transport police

    The much loved Prague had hoards of people sleeping rough on park benches, esp near the main station. Every morning there would be streams of p*ss running down the pavements. They seemed to be harmless though, bit of begging but not the in-your-face stalky/aggressive type Dublin panhandling.


  • #35
    Emme
    Registered Users, Registered Users 2 Posts: 4,055 ✭✭✭Emme


    Infini wrote: »
    To be fair if theyre outside the station and not on the property itself its the gardai that are responsible for that.

    They are outside the main station but in the space between the pillars at the front of the station and the transparent doors of the main station. It looks like they are on the property of Heuston station to me but nobody ever goes near them.


  • #36
    tabbey
    Registered Users, Registered Users 2 Posts: 1,943 ✭✭✭tabbey


    Emme wrote: »
    They are outside the main station but in the space between the pillars at the front of the station and the transparent doors of the main station. It looks like they are on the property of Heuston station to me but nobody ever goes near them.

    Yes, the space occupied by the 145 bus stop and perhaps even the tram station, was the railed off car parking area (for CIE executives at least) before the advent of Luas.
    It is most certainly CIE property.


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  • #37
    Emme
    Registered Users, Registered Users 2 Posts: 4,055 ✭✭✭Emme


    I have just witnessed a situation where a visually impaired man with a white stick sat in a booked seat. He could not have been expected to know it was booked. The woman who booked it angrily asked him to move. The poor man moved and got another seat. I pointed out to her that he was visually impaired. She claimed that she didn't see his white stick which would make me question HER vision. Nobody else on the crowded train seemed to care that a blind man had been kicked out of his seat. The pedants among you will of course say that he should have booked a seat if he wanted to sit on the train.

    The Irish Rail seat booking system should not be operational on crowded morning and evening trains. In fact the current system should be scrapped and an alternative system put in place. Cordon off one carriage for booked seats and no more booked seats should be available when that carriage is booked out..


  • #38
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,051 ✭✭✭Hilly Bill


    Emme wrote: »
    I have just witnessed a situation where a visually impaired man with a white stick sat in a booked seat. He could not have been expected to know it was booked. The woman who booked it angrily asked him to move. The poor man moved and got another seat. I pointed out to her that he was visually impaired. She claimed that she didn't see his white stick which would make me question HER vision. Nobody else on the crowded train seemed to care that a blind man had been kicked out of his seat. The pedants among you will of course say that he should have booked a seat if he wanted to sit on the train.

    The Irish Rail seat booking system should not be operational on crowded morning and evening trains. In fact the current system should be scrapped and an alternative system put in place. Cordon off one carriage for booked seats and no more booked seats should be available when that carriage is booked out..

    He doesn't need to book, there are priority seating available..


  • #39
    Emme
    Registered Users, Registered Users 2 Posts: 4,055 ✭✭✭Emme


    Hilly Bill wrote: »
    He doesn't need to book, there are priority seating available..

    There was no priority seating available, it was all taken up.


  • #40
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,845 ✭✭✭✭Jamie2k9


    Emme wrote: »
    There was no priority seating available, it was all taken up.

    They are obliged to move if requested.


  • #41
    Emme
    Registered Users, Registered Users 2 Posts: 4,055 ✭✭✭Emme


    Jamie2k9 wrote: »
    They are obliged to move if requested.

    The people in the priority seats in that carriage were a family with young children and a buggy in the front seats and elderly in the back. I know if I booked a seat and a blind person with a white stick got there before me I would not ask them to move.


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  • #42
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,845 ✭✭✭✭Jamie2k9


    Emme wrote: »
    The people in the priority seats in that carriage were a family with young children and a buggy in the front seats and elderly in the back. I know if I booked a seat and a blind person with a white stick got there before me I would not ask them to move.

    Yes there is 12-14 priority seats per carriage....the wheelchair area and the first two rows of two seaters each end of a carriage. Look out for the signs above them in the morning. They are not sold online.


  • #43
    tabbey
    Registered Users, Registered Users 2 Posts: 1,943 ✭✭✭tabbey


    Jamie2k9 wrote: »
    They are obliged to move if requested.

    What staff is going to make that request?, most ICRs only have a driver.


  • #44
    goingnowhere
    Registered Users, Registered Users 2 Posts: 4,382 ✭✭✭goingnowhere


    Nothing in the bye laws


  • #45
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,051 ✭✭✭Hilly Bill


    tabbey wrote: »
    What staff is going to make that request?, most ICRs only have a driver.

    The on board CSO


  • #46
    GM228
    Registered Users, Registered Users 2 Posts: 8,919 ✭✭✭GM228


    Jamie2k9 wrote: »
    They are obliged to move if requested.

    There is no obligation to move from priority seating, they are a courtesy, nothing more.


    Hilly Bill wrote: »
    The on board CSO

    They can ask, but, they can't enforce.

    There are very few CSOs nationally, indications are that they will be advertised externally in the new year.


  • #47
    goingnowhere
    Registered Users, Registered Users 2 Posts: 4,382 ✭✭✭goingnowhere


    Hilly Bill wrote: »
    The on board CSO

    Who don't exist despite promises that they would appear in 2017, then 2018 and now early 2019.

    The Dublin Cork is a train host not a CSO


  • #48
    Isambard
    Registered Users, Registered Users 2 Posts: 5,785 ✭✭✭Isambard


    I don't get it. There was a huge queue and a free for all for seats, someone in your seat and you got them to move, and yet there was a spare seat next to yours for him to move to?

    First post by a new member, I call shenanigans.


  • #49
    GM228
    Registered Users, Registered Users 2 Posts: 8,919 ✭✭✭GM228


    goingnowhere wrote: »
    Who don't exist despite promises that they would appear in 2017, then 2018 and now early 2019.

    The Dublin Cork is a train host not a CSO

    There's actually about 20 CSOs nationally (and yes they are separate to the host), they have only come on stream very recently, IE want about 150 CSOs and after the current (third attempt) internal recruitment they will be advertising the positions to the general public.


  • #50
    Del.Monte
    Registered Users, Registered Users 2 Posts: 12,363 ✭✭✭✭Del.Monte


    Hilly Bill wrote: »
    The on board CSO

    Do you mean the ticket checker/seller - frequently nobody on the Rosslare line services.

    ****



  • #51
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,845 ✭✭✭✭Jamie2k9


    GM228 wrote: »
    There's actually about 20 CSOs nationally (and yes they are separate to the host), they have only come on stream very recently, IE want about 150 CSOs and after the current (third attempt) internal recruitment they will be advertising the positions to the general public.

    LOL!

    Recruiting internally for customer service roles, management must just want to tick boxes rather than meaningful change.

    Is the only difference between a host and a CSO a lower pay cheque?


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  • #52
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,051 ✭✭✭Hilly Bill


    Del.Monte wrote: »
    Do you mean the ticket checker/seller - frequently nobody on the Rosslare line services.

    No.


  • #53
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,051 ✭✭✭Hilly Bill


    goingnowhere wrote: »
    Who don't exist despite promises that they would appear in 2017, then 2018 and now early 2019.

    The Dublin Cork is a train host not a CSO

    They have them on the sligo route.


  • #54
    Losty Dublin
    Registered Users, Registered Users 2 Posts: 13,272 ✭✭✭✭Losty Dublin


    Hilly Bill wrote: »
    They have them on the sligo route.

    Westport staff are being trained in this week to start the roles in January.


  • #55
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,051 ✭✭✭Hilly Bill


    Losty Dublin wrote: »
    Westport staff are being trained in this week to start the roles in January.

    The poor souls.


  • #56
    Del.Monte
    Registered Users, Registered Users 2 Posts: 12,363 ✭✭✭✭Del.Monte


    What will CIE do with all the former signalmen/depotmen/ticket office staff who are refusing to become rail hostesses? Come to that, what will happen to the sparse facilities at the many soon to be unstaffed stations?

    ****



  • #57
    Losty Dublin
    Registered Users, Registered Users 2 Posts: 13,272 ✭✭✭✭Losty Dublin


    Del.Monte wrote: »
    What will CIE do with all the former signalmen/depotmen/ticket office staff who are refusing to become rail hostesses? Come to that, what will happen to the sparse facilities at the many soon to be unstaffed stations?

    You'd be surprised what and all they have them doing now. Most of the station roles aren't grade defined as once they were so there's a lot of multi tasking, certainly more so than in olden days.


  • #58
    tabbey
    Registered Users, Registered Users 2 Posts: 1,943 ✭✭✭tabbey


    Losty Dublin wrote: »
    You'd be surprised what and all they have them doing now. Most of the station roles aren't grade defined as once they were so there's a lot of multi tasking, certainly more so than in olden days.

    In olden days, as you put it, station staff (porter / boy porter/ foreman - later depotman or whatever, swept the platforms and station buildings, cleaned the toilets, replaced light bulbs, provided general security ( including removing undesirables), assisted the public, sold tickets, answered the telephone (where provided), despatched trains, gave information, loaded / unloaded goods trains, put parcels on and off passenger trains and even carried passenger's luggage.

    Today the few toilets are cleaned by low paid contactors staff, platforms swept by similar, security likewise. Tickets are sold largely by TVMs and the cash removed by security company.

    Please do not tell me that there is a lot of multi-tasking nowadays.


  • #59
    Hilly Bill
    Registered Users, Registered Users 2 Posts: 6,051 ✭✭✭Hilly Bill


    tabbey wrote: »
    In olden days, as you put it, station staff (porter / boy porter/ foreman - later depotman or whatever, swept the platforms and station buildings, cleaned the toilets, replaced light bulbs, provided general security ( including removing undesirables), assisted the public, sold tickets, answered the telephone (where provided), despatched trains, gave information, loaded / unloaded goods trains, put parcels on and off passenger trains and even carried passenger's luggage.

    Today the few toilets are cleaned by low paid contactors staff, platforms swept by similar, security likewise. Tickets are sold largely by TVMs and the cash removed by security company.

    Please do not tell me that there is a lot of multi-tasking nowadays.

    All depends on the role and the station.


  • #60
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,845 ✭✭✭✭Jamie2k9


    Hilly Bill wrote: »
    They have them on the sligo route.

    Clearly not on the 19.05 tonight, another stand out performance by the company tonight.


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  • #61
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,845 ✭✭✭✭Jamie2k9


    tabbey wrote: »
    In olden days, as you put it, station staff (porter / boy porter/ foreman - later depotman or whatever, swept the platforms and station buildings, cleaned the toilets, replaced light bulbs, provided general security ( including removing undesirables), assisted the public, sold tickets, answered the telephone (where provided), despatched trains, gave information, loaded / unloaded goods trains, put parcels on and off passenger trains and even carried passenger's luggage.

    Today the few toilets are cleaned by low paid contactors staff, platforms swept by similar, security likewise. Tickets are sold largely by TVMs and the cash removed by security company.

    Please do not tell me that there is a lot of multi-tasking nowadays.

    The way I read LD post was that station staff today are doing a range of different roles (not different tasks) and some are probably close to retiring age.

    Know a few who have moved to main stations.


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