Illness benefit problems since new form

MurphyM11 · 31-10-2018 10:20AM

I just went online to make a complaint as my illness benefit has been delayed again - owed 3 weeks now after having it delayed in august for 6 weeks and was only sorted for a few weeks and they messed up again.
They paid me a week and half worth last week but still owed 3 weeks worth.
I filled in the firm online but when I submitted it it said 'form closed'. Does this mean it's gone through or they not accepting any more forms ? Does anyone know

nicrob08 · 31-10-2018 10:27AM

MurphyM11 wrote: »

I just went online to make a complaint as my illness benefit has been delayed again - owed 3 weeks now after having it delayed in august for 6 weeks and was only sorted for a few weeks and they messed up again.
They paid me a week and half worth last week but still owed 3 weeks worth.
I filled in the firm online but when I submitted it it said 'form closed'. Does this mean it's gone through or they not accepting any more forms ? Does anyone know

I get the same message each time ive tried to contact using online form, also do not get a confirmation email to say my query has been received. I did email the illness benefit section but didnt get a reply from that either.

NickD · 31-10-2018 10:36AM

Did anyone else not get paid today? Would the bank holiday have delayed it or have I been cut off again!!

nicrob08 · 31-10-2018 10:38AM

NickD wrote: »

Did anyone else not get paid today? Would the bank holiday have delayed it or have I been cut off again!!

I would have been due a payment monday, have not received anything

NickD · 31-10-2018 10:41AM

nicrob08 wrote: »

I would have been due a payment monday, have not received anything

Another day wasted on the phones so

MurphyM11 · 31-10-2018 10:49AM

How do we get this issue back into the public eye again. - it was on the news sites in august & again a few weeks ago but it just seems to be forgotten and we rely on this benefit which we are entitled to and the government just doesn't care.
It's ridiculous

nicrob08 · 31-10-2018 10:51AM

NickD wrote: »

Another day wasted on the phones so

I see the welfare twitter page has gone to ground as well!

NickD · 31-10-2018 10:54AM

nicrob08 wrote: »

I see the welfare twitter page has gone to ground as well!

What a shock

31-10-2018 11:14AM

MurphyM11 wrote: »

How do we get this issue back into the public eye again. - it was on the news sites in august & again a few weeks ago but it just seems to be forgotten and we rely on this benefit which we are entitled to and the government just doesn't care.
It's ridiculous

You could possibly go onto all the media Facebook pages (RTÉ, times, Indy, red tops) and make a random comment about it on any news story that’s up. Spam them. They may delete the comment at some stage so think about what you write. Concise and to the point.

Man with a plan · 31-10-2018 11:15AM

NickD wrote: »

Did anyone else not get paid today? Would the bank holiday have delayed it or have I been cut off again!!

I'm on long term and get paid every Friday Night/ Saturday morning.
If its a bank holiday then it usually went in a day earlier each time. ie.
it went in on Thursday night/Friday morning.
But last week I got nothing at all on any of those days and then yesterday
morning I got 3 days pay and thats all.
I dont know where last weeks pay is gone and what the 3 days are for ???

The circus goes on............

hawthorne · 31-10-2018 11:39AM

I was at my doctor 2 weeks ago and got a duplicate of my cert originally issued on the 19th of September. It was a copy of the usual 6 month cert and he used a copy of the old version cert. He has no new ones, never got them at all.
I sent off the cert last week with a nice letter. No bad language in it. Pointing out that I did not receive any money at all for some weeks now. PPS number, phone,email,etc. supplied with it.No reply.
I used to get my money always on a Wednesday morning at around 6am.
Nothing on the account this morning.
I slowly get the feeling I am stuck in a different universe....

wonski · 31-10-2018 11:51AM

198 received today on time.

Not a sign of missing week, but other have it much worse so I will patiently wait.

Bannasidhe · 31-10-2018 01:36PM

Made the trip to the CWO this morning.

She checked my details - system said I was due a payment on the 22nd but nothing had been processed.

So we started the whole palaver for an emergency payment, while she was doing that she was saying they used not, and really shouldn't, be seeing people on IB unless an emergency has arisen but since August not a day goes by where she doesn't have at least 2 people a day who either haven't gotten a payment or gotten a partial payment. She said they have been told they may issue emergency payments in these cases but does fear it then causes a backlog while IB section works out who got what, when, and from whom.

Just before she wrote the cheque she decided to check again and lo and behold suddenly my payment plus arrears was in the system as processed yesterday.
So I should get that tomorrow.
Whether I do- or get anything else ever - remains to be seen.

I did cause a queue while paying for parking as I had to raid the old coin jar for the money. Parking paid in 10c coins :cool:

splinter65 · 31-10-2018 01:48PM

Flippyfloppy wrote: »

So in my case I didn’t get an acknowledgement even. My next step is to have it reviewed by ‘another officer’

If it hasn’t been acknowledged then find out who is the manager of whoever you wrote to, write to that person, send them a copy of the letter you sent that went unanswered and ask that person to write back to you in five working days

Man with a plan · 31-10-2018 02:02PM

Been trying again on the phone this morning, no joy again.
Fired off a few emails to them over the last few days, no response or reply.
Looks like we're heading into another month of it tomorrow :pac:

PoolBall · 31-10-2018 02:07PM

Yep same here, no response to emails, can't get through on the phone. I fired off a few emails to TD's this morning, it probably won't help, but at least I feel like I am doing something.

Bannasidhe · 31-10-2018 02:12PM

PoolBall wrote: »

Yep same here, no response to emails, can't get through on the phone. I fired off a few emails to TD's this morning, it probably won't help, but at least I feel like I am doing something.

I firmly believe my claim would still be on the back burner if Mick Barry's office hadn't contacted IB on my behalf.
Or perhaps it's a coinkydinks that the system reads my payment was processed* the day his office rang them... after 5 weeks of sweet FA happening...

*no dosh actually received but hopefully tomorrow.

nicrob08 · 31-10-2018 02:29PM

I have an update guys. I got a call from illness benefit section. The guy is spoke with was speaking about dates certified to etc, but then told me he has certified me up to the 8th November on the system, I still do not think they have my cert covering from the 25th for the coming week, as he mentioned a backlog, I feel the staff are getting the go ahead to take what we say at face value, as in that we have sent certs in and get us certified on the system. I did go on to say to him i could only imagine that he is getting the head ate off him left right and centre, he said well thats my job, and I said to him no its not, its not your fault and then he said well it most certainly isnt your fault and at the end of the day its your money. Jesus I came off the phone feeling terrible for him. Told me id have all my arrears by Friday but Im not holding my breath. Im thinking the system is f****d, the staff are trying to work through a backlog manually, others probably being dedicated to calling some customers back and getting their claims back on the certified system

Flippyfloppy · 31-10-2018 03:13PM

nicrob08 wrote: »

I have an update guys. I got a call from illness benefit section. The guy is spoke with was speaking about dates certified to etc, but then told me he has certified me up to the 8th November on the system, I still do not think they have my cert covering from the 25th for the coming week, as he mentioned a backlog, I feel the staff are getting the go ahead to take what we say at face value, as in that we have sent certs in and get us certified on the system. I did go on to say to him i could only imagine that he is getting the head ate off him left right and centre, he said well thats my job, and I said to him no its not, its not your fault and then he said well it most certainly isnt your fault and at the end of the day its your money. Jesus I came off the phone feeling terrible for him. Told me id have all my arrears by Friday but Im not holding my breath. Im thinking the system is f****d, the staff are trying to work through a backlog manually, others probably being dedicated to calling some customers back and getting their claims back on the certified system

Glad it’s being sorted for you. Do you mind telling me what way you contacted them initially in order to get a callback?

nicrob08 · 31-10-2018 04:20PM

Flippyfloppy wrote: »

Glad it’s being sorted for you. Do you mind telling me what way you contacted them initially in order to get a callback?

Had to literally tweet after tweet on twitter. Never used twitter but had to create am account in order to make contact

mags4k · 31-10-2018 04:24PM

Just had an email acknowledging my complaint. If everyone floods them with complaints surely this will get sorted/never happen again. Either way, I kind of feel like I’m getting somewhere now.

Noolzy · 31-10-2018 05:06PM

mags4k wrote: »

Just had an email acknowledging my complaint. If everyone floods them with complaints surely this will get sorted/never happen again. Either way, I kind of feel like I’m getting somewhere now.

Out of curiosity when did you send in complaint?

hattoncracker · 31-10-2018 05:15PM

Nearly 4 weeks with no money and can't get through to anyone... sent the message through Twitter twice and no one has contacted me back.

Why is this not on the news?! This is scandalous!

mags4k · 31-10-2018 06:27PM

Noolzy wrote: »

Out of curiosity when did you send in complaint?

Last Wednesday, they do state they’ll respond within 3 working days although mine took 4 I can’t complain too much about that.

ash23 · 31-10-2018 06:37PM

Anyone else get paid for themselves but not dependents?
I sent in week one and got a letter saying I was allowed the 198 but was meant to be more as I was claiming for dependents.
For week two I received 198 in week three. I sent in final cert do hopefully next week will get payment for this week.

But I'd be still down the amount for the children.

splinter65 · 31-10-2018 07:44PM

mags4k wrote: »

Just had an email acknowledging my complaint. If everyone floods them with complaints surely this will get sorted/never happen again. Either way, I kind of feel like I’m getting somewhere now.

Swamp them with complaints. Even if you got your payment but it was a day late then complain anyway.

Whiplashy · 31-10-2018 08:27PM

I’m on illness benefit long term so all my savings are wiped out. Today I had to go to the GP and go on medication for anxiety because of all this nonsense. I do suffer from anxiety but it’s been years since I’ve had to be medicated. So the illness benefit has actually added to my medical issues. I’m due to get bloods done, I can’t afford it. Next week I’ll be due to get my prescription filled, I can’t afford it. My emails have been ignored, calls go unanswered and tweets have had no reply. I give up.

splinter65 · 31-10-2018 09:47PM

Whiplashy wrote: »

I’m on illness benefit long term so all my savings are wiped out. Today I had to go to the GP and go on medication for anxiety because of all this nonsense. I do suffer from anxiety but it’s been years since I’ve had to be medicated. So the illness benefit has actually added to my medical issues. I’m due to get bloods done, I can’t afford it. Next week I’ll be due to get my prescription filled, I can’t afford it. My emails have been ignored, calls go unanswered and tweets have had no reply. I give up.

Please don’t despair. If you can’t manage to go to your CWO then ring your local office and tell them what’s happened.

Man with a plan · 31-10-2018 09:56PM

Whiplashy wrote: »

I’m on illness benefit long term so all my savings are wiped out. Today I had to go to the GP and go on medication for anxiety because of all this nonsense. I do suffer from anxiety but it’s been years since I’ve had to be medicated. So the illness benefit has actually added to my medical issues. I’m due to get bloods done, I can’t afford it. Next week I’ll be due to get my prescription filled, I can’t afford it. My emails have been ignored, calls go unanswered and tweets have had no reply. I give up.

I know it probably doesn't mean much but hang in there buddy.
There is always always light at the end of the tunnel.
This sh*tstorm will blow over soon enough.
As splinter says head for the nearest CWO office in the morning and explain your situation and they should sort you out.
I'd love to help you out myself but I'm also down to my last nickel and dime.

Plascebo · 31-10-2018 10:39PM

Hi there, asking for a friend who is not on boards.

They have been on long-term illness benefit and have to submit a 6-monthly illness benefit cert for a number of years now.

Their payments have not been affected over the years but suddenly, with the new certificate in place (which they posted last Friday to the correct PO Box in a stamped envelope), this week they have been paid only €33.

Anyone else on the 6-monthly cert had similar issues as the previous posts only refer to weekly/monthly certs?

Thanks in advance.

Illness benefit problems since new form

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