Sky says ADSL. Engineer says fibre

uck51js9zml2yt · 14-10-2018 08:51PM #1

I've moved house and had an engineer out to install a phone line and give me a number.
He said fibre was available in the area and pointed to the box on the pole across the road with a yellow stripe on it and said that was my connection.
Sky have set me up in broadband. It was never in the house previously and said the system is saying I can only get ADSL at 24 Mbps but would look to see if I can be upgraded once
BB was running.

What's the process for getting an upgrade.?
Surely an eircode check would have shown fibre as it does when I check availability on sky's website.
It only shows ADSL when I put the phone number in.

A neighbour up the hill got a fibre upgrade earlier this year.
Thanks

timbel · 14-10-2018 08:58PM

Don't think sky selling FTTH.
Thought it was only VDSL (max 100Mb) which requires an FTTC cabinet nearby.
If there's is none nearby, back to ADSL.

Some other operator could offer you FTTH.

fritzelly · 14-10-2018 08:59PM

Sky only started offering FTTH and it's not (unless its changed very recently) a public offering
On top of that the area may not be live yet for fibre.

uck51js9zml2yt · 14-10-2018 09:26PM

Im saying fibre but it probably is only VDSL. I had 100 Mbps with them in Dublin.

Anyways, engineer said it was possible by pointing to box on the pole . Said a cabinet was nearby

Edit: just checked fibre rollout and it said fibre was available.

30-1000mbps.

What do I need to say to sky to ensure they upgrade my line?

tsue921i8wljb3 · 14-10-2018 09:30PM

Reed Magnificent Treatment wrote: »

Im saying fibre but it probably is only VDSL. I had 100 Mbps with them in Dublin.

Anyways, engineer said it was possible by pointing to box on the pole . Said a cabinet was nearby

Is the box with the yellow sticker on the pole one of these?

uck51js9zml2yt · 14-10-2018 09:37PM

Theodore Tasteless Tutu wrote: »

Is the box with the yellow sticker on the pole one of these?

It was more a strip on the one I saw. But probably the same

ED E · 14-10-2018 09:39PM

This page, eircode, go:

https://www.eir.ie/broadband/1000mb-fibre/

uck51js9zml2yt · 14-10-2018 09:57PM

ED E wrote: »

This page, eircode, go:

https://www.eir.ie/broadband/1000mb-fibre/

Eir says yes.

Sky uses the eir network. Why are they saying "we don't know"?

fritzelly · 14-10-2018 09:59PM

Reed Magnificent Treatment wrote: »

Eir says yes.

Sky uses the eir network. Why are they saying "we don't know"?

Like I said earlier
https://www.boards.ie/ttfthread/2057917195

tsue921i8wljb3 · 14-10-2018 10:00PM

Reed Magnificent Treatment wrote: »

Eir says yes.

Sky uses the eir network. Why are they saying "we don't know"?

As has already been stated they are in a testing phase for FTTH. You should really clarify with them whether they can provide this service to you now and if not when. You are liable to be left for weeks or months waiting for them to launch.

uck51js9zml2yt · 14-10-2018 10:13PM

Theodore Tasteless Tutu wrote: »

As has already been stated they are in a testing phase for FTTH. You should really clarify with them whether they can provide this service to you now and if not when. You are liable to be left for weeks or months waiting for them to launch.

I don't plan waiting weeks. Unfortunately I'm away this week when the modem arrives.

uck51js9zml2yt · 14-10-2018 10:21PM

Theodore Tasteless Tutu wrote: »

As has already been stated they are in a testing phase for FTTH. You should really clarify with them whether they can provide this service to you now and if not when. You are liable to be left for weeks or months waiting for them to launch.

You didn't answer the yellow dot question!!

tsue921i8wljb3 · 14-10-2018 10:26PM

Reed Magnificent Treatment wrote: »

You didn't answer the yellow dot question!!

Sorry you've lost me?

uck51js9zml2yt · 14-10-2018 10:30PM

Theodore Tasteless Tutu wrote: »

Sorry you've lost me?

You posted a photo of the box with the yellow dot:)

tsue921i8wljb3 · 14-10-2018 10:32PM

Reed Magnificent Treatment wrote: »

You posted a photo of the box with the yellow dot:)

The yellow dot is just a laser warning symbol on the box. What you saw was the yellow code identifier that is stuck to the side and not visible in my picture.

uck51js9zml2yt · 14-10-2018 10:39PM

Theodore Tasteless Tutu wrote: »

The yellow dot is just a laser warning symbol on the box. What you saw was the yellow code identifier that is stuck to the side and not visible in my picture.

So the code identifier tells me if I can get fibre or not?

Engineer says yes, eir and the rest say yes. Its just the boards reps who aren't sure.

Staying in Dublin would have been so much easier but I wouldn't have had the amazing views I have

tsue921i8wljb3 · 14-10-2018 10:46PM

Reed Magnificent Treatment wrote: »

So the code identifier tells me if I can get fibre or not?

Engineer says yes, eir and the rest say yes. Its just the boards reps who aren't sure.

Staying in Dublin would have been so much easier but I wouldn't have had the amazing views I have

No. The site ED E told you about says it is available. That means you can order FTTH now from any of the ISPs here with a circular home icon

https://fibrerollout.ie/rollout-map/where-to-buy/

Unfortunately you seem to have ordered from Sky. It is impossible for us to know if Sky can actually connect you. They may be able to, they may not. You need to ask them and cancel your order if they bull**** you.

There is every possibility that you end up with a crap ADSL service waiting for Sky to "upgrade" you when they see fit. Contact them ASAP.

Ask them what speed you will get at installation. If it is not at least 150Mb cancel and order from another ISP.

ED E · 14-10-2018 11:25PM

Sky f@ck around with every new RAP, if you're within your cooling off period cancel with them ASAP.

Then order FTTH from another ISP.

tsue921i8wljb3 · 14-10-2018 11:30PM

Yeah do as ED E said. Why are you ordering a phone line? You don't need it for FTTH. A new fibre optic cable will be brought into your premises.

uck51js9zml2yt · 14-10-2018 11:33PM

Theodore Tasteless Tutu wrote: »

Yeah do as ED E said. Why are you ordering a phone line? You don't need it for FTTH. A new fibre optic cable will be brought into your premises.

I needed a new number. The previous owner took hers with her.

I'll be onto sky tomorrow. Thanks guys:)

Johnboy1951 · 14-10-2018 11:34PM

Reed Magnificent Treatment wrote: »

I needed a new number. The previous owner took hers with her.

I'll be onto sky tomorrow. Thanks guys:)

Some (most?) of the FTTH providers will provide you with a phone service also, over the fibre.

tsue921i8wljb3 · 14-10-2018 11:36PM

Reed Magnificent Treatment wrote: »

I needed a new number. The previous owner took hers with her.

I'll be onto sky tomorrow. Thanks guys:)

Unless you need a number for actual phone calls you don't need a number for FTTH. It is all checked and ordered through the Eircode.

Even if you do need a phone number for phone calls it can all be done over the new fibre cable if you order from an ISP that has a clue what they are doing. Copper is dead!

ED E · 15-10-2018 12:01AM

Probably down to Skys haphazard interactions with ARD keys. Always caused em trouble.

uck51js9zml2yt · 18-10-2018 06:12PM

Just to update you all.

I cancelled sky. They eventually said they could upgrade to the cabinet for VDSL.

I just ordered with eir for FTTH @ 150 Mbps. Was offered up to 1000.
Its faster than I had living in Dublin!

Thanks for all your help:)

tsue921i8wljb3 · 18-10-2018 06:16PM

Reed Magnificent Treatment wrote: »

Just to update you all.

I cancelled sky. They eventually said they could upgrade to the cabinet for VDSL.

I just ordered with eir for FTTH @ 150 Mbps. Was offered up to 1000.
Its faster than I had living in Dublin!

Thanks for all your help:)

Sky are absolute shysters. Enjoy your new connection!

uck51js9zml2yt · 20-10-2018 02:05PM

Engineer from KN came today, wasn't due till next Wednesday.

6 hours after getting here he had new wires run from the poles to the house. He ran it across 3 poles and now getting 150 Mbps. More than I got in Dublin.

Happy days:)

ED E · 20-10-2018 06:16PM

Its not rocket science, no matter what Sky will tell ya.

Sky says ADSL. Engineer says fibre

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