Anyone having problems with Eir today?

markpb · 13-10-2018 02:17PM #1

My eir broadband isn’t working at all and my phone on eir mobile has limited or no broadband connection. I can’t get to any of the eir websites from another ISP (three). Am I alone?

Edit: When I ring 1901, it rings a few times and then hangs up.

Tom · 13-10-2018 02:19PM

You're not alone. Same here and I only got it installed yesterday so not a great first impression.

dar_cool · 13-10-2018 02:21PM

Same here. Worst time to happen on a rainy day

nullObjects · 13-10-2018 02:21PM

Same here, broadband is normally fine but not working at all today

Pablod · 13-10-2018 02:21PM

Not just you, my went about 2-3 hours ago
It seems to be a nationwide issue across land and mobile broadband, the support webchat went down about an hour ago and even the Eir.ie website is completely down.
People on Twitter have been saying the main 1901 line is not functioning correctly with calls being cut off...

The reps on Twitter are just saying they are investigating it and wull put an update on their support page (but the website is down - so figure that one out)

gebbel · 13-10-2018 02:22PM

Same here, eir mobile data issues. No connectivity.

J. Marston · 13-10-2018 02:23PM

No, my is the same for about the last hour. Keep getting ISP errors, DNS errors, privacy errors. Even now it's only half loading Boards with only text visible.

Are customer care on at the weekend?

SPDUB · 13-10-2018 02:23PM

Have been only able to connect to Boards and RTE for about last 45 minutes

BHP · 13-10-2018 02:23PM

Same for me. Eir bb down and Eir web sites are not responding. Switched to Vodafone 3G and Eir websites are not responding from other ISP

tsue921i8wljb3 · 13-10-2018 02:23PM

Seems to be a DNS issue. Change your DNS servers to 8.8.8.8 or other public servers. Google for instructions if you don't know how and you have access to another network to do the search!

corsav6 · 13-10-2018 02:24PM

My eir mobile data is hit and miss all morning too, full signal but constant connection issues across multiple sites.
I've been with either/meteor for well over 10 years and this is genuinely the first noticeable issue I've had.

sydthebeat · 13-10-2018 02:25PM

Eir broadband not working here either, laois

Ciano35 · 13-10-2018 02:28PM

Rayne Spoiled Backspace wrote: »

Seems to be a DNS issue. Change your DNS servers to 8.8.8.8 or other public servers. Google for instructions if you don't know how and you have access to another network to do the search!

Thanks, this worked for me.

Nowso · 13-10-2018 02:32PM

its eir dns thats the issue change to 8.8.8.8 and 8.8.4.4

blade1 · 13-10-2018 02:33PM

Same here near Youghal

Dcully · 13-10-2018 02:35PM

Same here in kildare but now modem won't even sync up so changing dns setting is nit an option.

pointywalnut · 13-10-2018 02:37PM

Changing dns to 8.8.8.8 worked for me too. Thanks Navi

Sciprio · 13-10-2018 02:44PM

Same here. The Eir Vision tv is working but the internet is not working so i've to tether my phone internet to my computer which i was currently then i changed to googles DNS instead of Eir at the moment. Glad to know it's just not a problem here.

Poco90 · 13-10-2018 02:44PM

+1 for changing your dns

Hespy · 13-10-2018 02:45PM

You can actually update DNS directly on the modem. Had updated it just on my laptop, but once I set it as 8.8.8.8 and 8.8.4.4 on the modem, everything across the network is working properly again!

EDIT: apologies, was actually logged into my Netgear Orbi admin when I updated the DNS. So not certain if it's possible on the Eir modem.

markpb · 13-10-2018 02:46PM

Changing the DNS got my phone back working again. Does anyone know how to get my Chromecast to do the same?

Coillte_Bhoy · 13-10-2018 02:48PM

How exactly do you change dns settings?

java · 13-10-2018 02:52PM

Changing DNS worked for me too

Kiith · 13-10-2018 02:54PM

Depends on the router, but for me...

1. Go to http://192.168.1.254/ (or type cmd and press enter, then type ipconfig /all look for your Default Gateway. Replace the numbers in my link with what you see.
2. Log in (logins may be on your router, if you haven't changed them before), then go to the Internet tab
3. Half way down under WAN-1 (or similar), you can click edit to change your DNS.
4. Use 1.1.1.1 as primary, or 1.0.0.1 as secondary. These are open dns settings, and are much better then Eir's ones.

jace_da_face · 13-10-2018 02:59PM

Can't change DNS for Eir Mobile. That's for WiFi only

micks_address · 13-10-2018 03:04PM

jace_da_face wrote: »

Can't change DNS for Eir Mobile. That's for WiFi only

Issues all day here to. North Dublin. Changed dns working fine now

Dcully · 13-10-2018 03:05PM

Changed dns, wired ethernet connection is fine but no devices on wifi working.

jace_da_face · 13-10-2018 03:07PM

There is no option to change DNS on Mobile Data, that is for WiFi only

micks_address · 13-10-2018 03:08PM

Dcully wrote: »

Changed dns, wired ethernet connection is fine but no devices on wifi working.

Using Google WiFi here and all sound..

pjohnson · 13-10-2018 03:08PM

Gone in Galway.

This happened a few months ago aswell.

markcahill1985 · 13-10-2018 03:13PM

Not working in cork either

Anyone having problems with Eir today?

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