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Applied for a joint bank account on the 18th September and have received no update?

  • 08-10-2018 11:02PM
    #1
    Niall2012
    Registered Users, Registered Users 2 Posts: 5 ✭


    Hello, I applied for a joint bank account with my partner on the 18th of September in the dunshaughlin bank of Ireland branch. The lady was very helpful and scanned our documents and helped us fill in the application form. I received an email saying the application was received but since then I have not received any update. I also have my solo bank account with yourselves. Can I get an update on the application? 


Comments

  • #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi Niall2012,

    Thanks for getting in touch with us here.
    I'm sorry you have been experiencing a delay, can I ask when did you receive the email?

    Thanks,

    Lorna


  • #3
    Niall2012
    Registered Users, Registered Users 2 Posts: 5 ✭Niall2012


    Hi Lorna,
    I received the email as soon as I left the branch on the 18th of September at 1.59.
    Niall


  • #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Niall2012 wrote: »
    Hi Lorna,
    I received the email as soon as I left the branch on the 18th of September at 1.59.
    Niall

    Thanks for that Niall2012.
    In this case I'd first of all ask you to check the junk and spam folders of your email and if you don't have anything from us in those folders please contact our account opening team directly on 1890354454 (or 0035314044000 if you're abroad) and the advisers there will be more than happy to check your application and see why you haven't been contacted yet.
    Thanks again,
    Darren.


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