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Your call may be recorded...

  • 27-09-2018 09:19PM
    #1
    FrKurtFahrt
    Registered Users, Registered Users 2 Posts: 899 ✭✭✭


    Last week I struck a deal with Eir to connect me to this super broadband (€90, I think) after which I would get a deal for €65 per month etc etc.  The confirmation email told me that it would be €75 per month, despite what I'd been told verbally an hour previously.  I rang again, for clarification purposes - and was told that the engineer would be out to connect within a week, but that there could be no confirmation of the original deal until I rang back in 10 days.

    It was explained that it would be 10 days before the recorded phone chat could be checked, and then I would have to get back onto Eir to be told what I know I said on the 'recorded' phone call.

    I want to buy a product, I agreed, and now it's MY responsibility to find out what YOU decide I actually said on record.

    In the meantime, I will pay the engineer in advance of a deal that YOU alone have this delayed recording of?

    How do I now get out of this mess?  I really though BT were bad, but....


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    I am sorry to hear this. If you could PM me with the account details or order reference I will do my best to offer further clarity and get this resolved.

    Thanks,

    Sarah


  • #3
    FrKurtFahrt
    Registered Users, Registered Users 2 Posts: 899 ✭✭✭FrKurtFahrt


    eir: Sarah wrote: »
    Hi there,

    I am sorry to hear this. If you could PM me with the account details or order reference I will do my best to offer further clarity and get this resolved.

    Thanks,

    Sarah
    Thank you,


  • #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    Can you please remove your post and send these details on in private for security purposes.

    Thanks,

    Sarah


  • #5
    Baby01032012
    Registered Users, Registered Users 2 Posts: 1,622 ✭✭✭Baby01032012


    FrKurtFahrt wrote: »
    eir: Sarah wrote: »
    Hi there,

    I am sorry to hear this. If you could PM me with the account details or order reference I will do my best to offer further clarity and get this resolved.

    Thanks,

    Sarah
    Thank you,
    Wow Dominick....would you mind posting your bank details too?


  • #6
    mugsymugsy
    Registered Users, Registered Users 2 Posts: 1,569 ✭✭✭mugsymugsy


    Baby01032012 wrote: »
    Wow Dominick....would you mind posting your bank details too?

    I'm the wallet inspector if I could just see your wallets....


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  • #7
    FrKurtFahrt
    Registered Users, Registered Users 2 Posts: 899 ✭✭✭FrKurtFahrt


    Yep, I'm a serious choob!!


  • #8
    FrKurtFahrt
    Registered Users, Registered Users 2 Posts: 899 ✭✭✭FrKurtFahrt


    Baby01032012 wrote: »
    FrKurtFahrt wrote: »
    eir: Sarah wrote: »
    Hi there,

    I am sorry to hear this. If you could PM me with the account details or order reference I will do my best to offer further clarity and get this resolved.

    Thanks,

    Sarah
    Thank you,
    Wow Dominick....would you mind posting your bank details too?
    Much appreciated - a lesson learned.


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