Imagine LTE Rural Broadband

Happy_Harry wrote: »

Jamestown mast in Meath ?

Yes, down since Wednesday, just called them and no outlook, they haven't got a clue what is the problem and they are "monitoring" the situation..

I have been pretty happy with the service, but it being down 3 days is simply not acceptable..

irishfeen wrote: »

Bweeng seems to be down this morning..

smokingman wrote: »

Yes, about 3 complete disconnects per night at this stage.

Zagato wrote: »

Anyone manage to use Voice over WiFi through Imagine. Thinking of switching mobile to Eir for this as signal rubbish in house, but hear you need fixed broadband.

Important Notice

Firstly, we would like to take this opportunity to thank you for your custom, which is extremely important to us. This note contains information relating to some important testing we are planning to carry out on our broadband network that may impact the services we provide to you.

Imagine are committed to continually ensuring that our broadband network in Regional Ireland offers our customers the best possible service and experience and that modern high-speed broadband continues to be available outside of the major urban centres in Ireland. To this end, periodically we evaluate significant technology upgrades to our network that we believe will bring improved capacity, speed and service to you, our customers, and to ensure that these upgrades perform as expected we need to fully test these prior to wide-scale deployment.

I am happy to inform you that we have a major upgrade planned in your area in the coming weeks. During this upgrade and the testing process you may notice that at times you receive significantly faster service on our network and at other times you may see some degradation or interruption to the service as we test all of the components of the upgrade. Naturally, we will do everything we can to minimise any negative impact on you and, where we can, we will do our testing outside of the hours when the network is most in demand. We will keep you updated by SMS throughout the testing process.

While your service may not be negatively impacted at all, If you do notice a change in your service that doesn't improve following our planned outages, you can call our dedicated Network Upgrade Team on 1890 929 033 or 01 437 00 20.

We apologise for any inconvenience that you might be caused during this period and we thank you for your patience and understanding which will assist us in making your network even better and will help us in ensuring that Regional Ireland continues to get the best possible broadband service - now and in the future.

Melodeon wrote: »

Cappard in Laois appears to be unavailable this morning too.

Customer Notice - Imagine network engineers have identified a fault which is affecting a small percentage of customers in differing regional sites. Our engineers are working hard to resolve this fault quickly.

We will keep you updated while this fault is being resolved. Please DM us at any time and we will answer you immediately. We are very sorry for this fault and apologise for the inconvenience it is causing.