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Imagine LTE Rural Broadband

morgana

Ok, so i live in the sticks in North Cork and have had Ripplecom's fixed wireless at 5-6 Mbps since forever. Now that crowd comes along and, at the initial contact, offers fast BB (max. 100, average 40 - 60 mbps) for 100e with a 200 gig monthly cap (including unlimited VOIP landline calls, but who needs that nowadays) .
As much as I would have liked faster BB, this offer wasn't going to cut it. Which I told the rep on the phone. Whats the point of having fast BB if you can't use its benefits due to price and very very restrictive cap. I left it at that and he agreed to come back to me if they would change their plans.
Lo and behold, a week later (!!!!!) I got another phone call - and they changed their plans completely: Now its a 20 gig cap/day (with throttling up to midnight if you go over) for 59.99! Now that's an offer I can live with. Setup fee 150 e, 18 months contract.
I took a deep breath and said YES, lol. WIthin 2 days I had an installation date just 3 days later. So contract agreed MOnday, finished installation one week later!
I am impressed. Poor guys had to install in the tail end of storm Imogen!

Still fiddling around to get it set up fully with my Asus RT-N66U. Its working but not quite the way I want it lol.
So one very happy camper indeed.

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Gonzo

d31b0y wrote: »

Got this email the other day;

Not sure what upgrade work they could possibly be undertaking. Speeds have been great and, since my area is fully covered by Eir FTTH, I doubt they have very many customers left in the area so I don't know why it would be a priority to do upgrades.

The skeptic in me thinks that the 'upgrades' will turn my service to sh

If your area is fully available for FTTH, why are you still using Imagine and paying an extra 5 euros per month for a wireless service?

tsue921i8wljb3

d31b0y wrote: »

Got this email the other day;

Not sure what upgrade work they could possibly be undertaking. Speeds have been great and, since my area is fully covered by Eir FTTH, I doubt they have very many customers left in the area so I don't know why it would be a priority to do upgrades.

The skeptic in me thinks that the 'upgrades' will turn my service to sh

It might be something to do with this Silicon Republic article. Although from your SamKnows posts you're already on the "150Mb" service. The article mentions a 300Mb plan so maybe it has something to do with that.

d31b0y

Got this email the other day;

Important Notice

Firstly, we would like to take this opportunity to thank you for your custom, which is extremely important to us. This note contains information relating to some important testing we are planning to carry out on our broadband network that may impact the services we provide to you.

Imagine are committed to continually ensuring that our broadband network in Regional Ireland offers our customers the best possible service and experience and that modern high-speed broadband continues to be available outside of the major urban centres in Ireland. To this end, periodically we evaluate significant technology upgrades to our network that we believe will bring improved capacity, speed and service to you, our customers, and to ensure that these upgrades perform as expected we need to fully test these prior to wide-scale deployment.

I am happy to inform you that we have a major upgrade planned in your area in the coming weeks. During this upgrade and the testing process you may notice that at times you receive significantly faster service on our network and at other times you may see some degradation or interruption to the service as we test all of the components of the upgrade. Naturally, we will do everything we can to minimise any negative impact on you and, where we can, we will do our testing outside of the hours when the network is most in demand. We will keep you updated by SMS throughout the testing process.

While your service may not be negatively impacted at all, If you do notice a change in your service that doesn't improve following our planned outages, you can call our dedicated Network Upgrade Team on 1890 929 033 or 01 437 00 20.

We apologise for any inconvenience that you might be caused during this period and we thank you for your patience and understanding which will assist us in making your network even better and will help us in ensuring that Regional Ireland continues to get the best possible broadband service - now and in the future.

Not sure what upgrade work they could possibly be undertaking. Speeds have been great and, since my area is fully covered by Eir FTTH, I doubt they have very many customers left in the area so I don't know why it would be a priority to do upgrades.

The skeptic in me thinks that the 'upgrades' will turn my service to shít!

ED E

Zagato wrote: »

Anyone manage to use Voice over WiFi through Imagine. Thinking of switching mobile to Eir for this as signal rubbish in house, but hear you need fixed broadband.

On most/all sites latency is low enough that you'd be fine.

deadl0ck

Zagato wrote: »

Anyone manage to use Voice over WiFi through Imagine. Thinking of switching mobile to Eir for this as signal rubbish in house, but hear you need fixed broadband.

I use a Vodafone Sure Signal with my imagine and it works fine (not the same thing, but similar)

Zagato

Anyone manage to use Voice over WiFi through Imagine. Thinking of switching mobile to Eir for this as signal rubbish in house, but hear you need fixed broadband.

rayfitzharris

smokingman wrote: »

Yes, about 3 complete disconnects per night at this stage.

Yeah, that and I'm lucky if I can get above 3mb after 6pm. It's a joke of a service, but sadly the only one available.

smokingman

Fatal Except1on wrote: »

Anyone on Athy mast getting weird connection blips for a few seconds between 8pm and 12 midnight?

Yes, about 3 complete disconnects per night at this stage.

RamblingRuairi

irishfeen wrote: »

Bweeng seems to be down this morning..

Howdy - has your internet come back at all? I've been getting crap speeds for the last couple of days and had Imagine out today and they're telling me I've lost direct line of sight and can't do anything for me - 30 days notice cancellation job. Gutted

leex

leex wrote: »

Anybody connected to Tonabrucky, Galway have no connection since the lightning today?

Waiting for a call back from level 2 support since Saturday. Support seems to be on annual leave.

Fatal Except1on

Anyone on Athy mast getting weird connection blips for a few seconds between 8pm and 12 midnight?

Happy_Harry

Jamestown Mast in Meath was finally solved yesterday morning, but seems quite a few problems around this week..

NewWorldLeader

Anybody having problems between 7 and 9pm off Maghera mast?

leex

Anybody connected to Tonabrucky, Galway have no connection since the lightning today?

Wing126

Happy_Harry wrote: »

Jamestown mast in Meath ?

Yes, down since Wednesday, just called them and no outlook, they haven't got a clue what is the problem and they are "monitoring" the situation..

I have been pretty happy with the service, but it being down 3 days is simply not acceptable..

No, the mast out past Collon in Louth.

Happy_Harry

Wing126 wrote: »

Aye, got a text telling me it was down at 5pm today... Followed by my bill. How lovely.

Jamestown mast in Meath ?

Yes, down since Wednesday, just called them and no outlook, they haven't got a clue what is the problem and they are "monitoring" the situation..

I have been pretty happy with the service, but it being down 3 days is simply not acceptable..

Wing126

Aye, got a text telling me it was down at 5pm today... Followed by my bill. How lovely.

irishfeen

Wing126 wrote: »

Anyone else have their broadband go down?

Bweeng seems to be down this morning..

Wing126

Anyone else have their broadband go down?

deadl0ck

ED E wrote: »

To clarify this here:

The router User is the same for all. The router password is set in the factory, different for all.

95% of PPPoE users dial with the same credentials(eircom@eircom.net, broadband1). Your CSI identifies you.

IPoE users are identified by their port locally. No creds.

The idea of GDPR is not to request passwords, any good company cannot tell you a password you set.

I know what GDPR is, I think you're missing the point I'm trying to make.
We do not set the password - we were never given it.
We want the password to try and set up our own network internally, or to do our own port forwarding.
I'm wondering if the password is specific to each user because if it is it could arguably be considered our data, which we could then request under GDPR.
It seems, however, that it's not specific per user.

Marlow

ED E wrote: »

I read Er as Eir.

Stupid feckin name for a company...

Its not the first time their "Marketing" creates nothing but confusion.

Like when they sell their broadband as "wireless broadband".

Err would be more correct.

Either way, Imagine is a different kettle of fish, with equally bad marketing

/M

ED E

I read Er as Eir.

Stupid feckin name for a company...

Marlow

ED E wrote: »

95% of PPPoE users dial with the same credentials(eircom@eircom.net, broadband1). Your CSI identifies you.

IPoE users are identified by their port locally. No creds.

You won't get far with that on Imagine

ED E

alec76 wrote: »

Er.. user &pass for the router are not customer specific, they are default for all routers of the same model.
But what personal, it is your VOIP username &pass . The thing is ,if you have the access to router , then you will be capable to retrieve VOIP pass and this might be some threat for security.

deadl0ck wrote: »

Really ?
If so then that's different.
If it's specific per user then it's part of the user's data...

listermint wrote: »

It's not specific

To clarify this here:

The router User is the same for all. The router password is set in the factory, different for all.

95% of PPPoE users dial with the same credentials(eircom@eircom.net, broadband1). Your CSI identifies you.

IPoE users are identified by their port locally. No creds.

The idea of GDPR is not to request passwords, any good company cannot tell you a password you set.

listermint

deadl0ck wrote: »

Really ?
If so then that's different.
If it's specific per user then it's part of the user's data...

It's not specific

deadl0ck

alec76 wrote: »

Er.. user &pass for the router are not customer specific, they are default for all routers of the same model.

Really ?
If so then that's different.
If it's specific per user then it's part of the user's data...

alec76

deadl0ck wrote: »

So...... if a router is sitting in your house, and it's got a username and password for accessing it, is that username and password part of your data / data about you ? I think it falls under data about you..
So in theory, under GDPR, can we now request the username / password for our imagine routers ?
Just wondering.....

Er.. user &pass for the router are not customer specific, they are default for all routers of the same model.
But what personal, it is your VOIP username &pass . The thing is ,if you have the access to router , then you will be capable to retrieve VOIP pass and this might be some threat for security.

tsue921i8wljb3

If anyone wants the login details for the Gemtek WVRTM-127ACN PM me. I won't post them in the thread as Imagine may change them if they found out.

deadl0ck

So...... if a router is sitting in your house, and it's got a username and password for accessing it, is that username and password part of your data / data about you ? I think it falls under data about you..
So in theory, under GDPR, can we now request the username / password for our imagine routers ?
Just wondering.....

deadl0ck

Thar_Cian wrote: »

Would anyone happen to have the login details for the Gemtek WVRTM-127ACN router? I've been searching through this thread and it seems some people might have had them at one point. If not, does anyone have experience with contacting Imagine to make changes to the router (such as disabling Wi-Fi)?

Well I've got them to set up port forwarding by sending an email to portforwarding@imagine.ie so I reckon they could disable the WiFi also.

You could also ring them and get them to do it over the phone