BMW now the least reliable car brand

12-07-2018 03:47PM #1

Apparently

http://www.jdpower.com/press-releases/2018-uk-vehicle-dependability-study

How reliable are these car surveys?

12-07-2018 04:22PM

Deleted User wrote: »

How reliable are these car surveys?

Not as reliable as BMWs :pac:

James Bond Junior · 12-07-2018 04:24PM

We have 6 BMWs in the JBJ house ranging from 142 to 172 but one a 99. Not one issue between them all. There is a Hyundai floating around too and it's on its 3rd clutch.

Harry Palmr · 12-07-2018 04:30PM

JD Power are the daddy of owner surveys

HappyAsLarE · 12-07-2018 04:34PM

James Bond Junior wrote: »

We have 6 BMWs in the JBJ house ranging from 142 to 172 but one a 99. Not one issue between them all. There is a Hyundai floating around too and it's on its 3rd clutch.

The newer ones won’t last as long as the 99 one. Everything is plastic since th mid 00s.

boiledkitten · 12-07-2018 04:35PM

BMW and Renault are without doubt the best two brands of car......putting mechanics kids through college since way back when..:D

Kopparberg Strawberry and Lime · 12-07-2018 04:36PM

Leaving the N47 timing chain issue aside

It's the same as with most cars these days

The more electronic , plastic gimmicky **** you put into a car the more that goes wrong

That seems to be the majority of faults with any modern car is electronics

But I don't believe that BMW are worst and Hyundai are best

I call complete bull on that

bazz26 · 12-07-2018 04:42PM

When you see Skoda in 4th and Seat in 6th yet VW down in 13th despite the majority of all 3 brands sharing so much, you kind of get an idea of what this survey is all about - customer expectation, not how reliable or unreliable a brand is.

But then again that's won't stur as much sensation or outrage as I think this thread was designed to do.

Eric Cartman · 12-07-2018 04:44PM

its pretty simple

buy a new 7 series, adaptive cruise control radar gets dirty and throws an error, lad on 300k a year is going to send it to the dealer because he doesn't have the time to save 100 quid looking it up.

a Kia doesn't have adaptive cruise control, its owner won't give a garage a cent until the thing doesn't start.

by dealer visits stats kia looks better.

Silent Running · 12-07-2018 04:48PM

Eric Cartman wrote: »

its pretty simple

buy a new 7 series, adaptive cruise control radar gets dirty and throws an error, lad on 300k a year is going to send it to the dealer because he doesn't have the time to save 100 quid looking it up.

a Kia doesn't have adaptive cruise control, its owner won't give a garage a cent until the thing doesn't start.

by dealer visits stats kia looks better.

My Hyundai does, and lane keep assist, and a host of other stuff.

Harry Palmr · 12-07-2018 04:53PM

bazz26 wrote: »

When you see Skoda in 4th and Seat in 6th yet VW down in 13th despite the majority of all 3 brands sharing so much, you kind of get an idea of what this survey is all about - customer expectation, not how reliable or unreliable a brand is.

But then again that's won't stur as much sensation or outrage as I think this thread was designed to do.

Skoda were the star of the Top Gear/JD Power surveys back in the late 90s/early 00's. I think Renault were consistently poor and Vauxhall/Opels. You're right that people have different levels of expectation but if you pay 50k-60k you expect a reliable high quality build.

Eric Cartman · 12-07-2018 04:57PM

Silent Running wrote: »

My Hyundai does, and lane keep assist, and a host of other stuff.

well then surround cameras, a touchscreen key etc... for every option your Hyundai has you can multiply that by the number of the bmw series as to what it has. But the point still stands, if an error came up on the screen of your car would you look it up and try fix it yourself or blindly throw the car into the dealer and say 'fix that'

gctest50 · 12-07-2018 05:01PM

Eric Cartman wrote: »

well then surround cameras, a touchscreen key etc...

Cameras and a touchscreen are not new technology

Eric Cartman · 12-07-2018 05:06PM

gctest50 wrote: »

Cameras and a touchscreen are not new technology

the touchscreen key on the 7 is :pac:

Silent Running · 12-07-2018 05:15PM

Eric Cartman wrote: »

well then surround cameras, a touchscreen key etc... for every option your Hyundai has you can multiply that by the number of the bmw series as to what it has. But the point still stands, if an error came up on the screen of your car would you look it up and try fix it yourself or blindly throw the car into the dealer and say 'fix that'

Throw it at the dealer and say 'fix that' under the 5 year warranty.

Touchscreen key? I don't even see my key. It's in my pocket. And there it stays. Nissan have surround cameras on their Leaf.

mickdw · 12-07-2018 05:16PM

The point being made is that the BMW owner wants a premium experience and anything that doesn't met that will go down as a negative.
The kia driver is largely looking for value for money. Therefore a broadly reliable kia will likely have its owner smiling from ear to ear even if it meant a couple of trips to dealer under warranty.
A BMW needing similar attention might be viewed as poor by its owner who is expecting better.
Add in the additional tech, the shorter warranty and it's easy to see why a BMW owner might not enjoy the experience so much if things start to go wrong.

RustyNut · 12-07-2018 05:18PM

They're not known as BM trouble yous for no reason.

myshirt · 12-07-2018 05:21PM

The Ultimate Driving Machine my arse.

Let me tell you, there is zero driving pleasure to be had from the passenger seat of a flatbed truck picking up your BMW.

Timing chain issue was a disgrace. They should have just taken it on the chin and said we are BMW, we don't make ****e cars, we're sorry. But they didn't. And apparently they are the only ones that can service s BMW. Every one else can't. You know what I'm on about.

12-07-2018 07:06PM

bazz26 wrote: »

When you see Skoda in 4th and Seat in 6th yet VW down in 13th despite the majority of all 3 brands sharing so much, you kind of get an idea of what this survey is all about - customer expectation, not how reliable or unreliable a brand is.

But then again that's won't stur as much sensation or outrage as I think this thread was designed to do.

Really?

I was curious to see if it would descend into an EV fan promo like the thread for the best car in the survey.

12-07-2018 07:09PM

myshirt wrote: »

The Ultimate Driving Machine my arse.

Let me tell you, there is zero driving pleasure to be had from the passenger seat of a flatbed truck picking up your BMW.

Timing chain issue was a disgrace. They should have just taken it on the chin and said we are BMW, we don't make ****e cars, we're sorry. But they didn't. And apparently they are the only ones that can service s BMW. Every one else can't. You know what I'm on about.

I doubt even the most fervent BMW driver believes they were referring to a four cylinder diesel when they wrote that tag line.

Philb76 · 12-07-2018 07:38PM

Should every manufacturers bread and butter engine not be the most reliable one

myshirt · 12-07-2018 08:26PM

[Deleted User] wrote: »

I doubt even the most fervent BMW driver believes they were referring to a four cylinder diesel when they wrote that tag line.

And nor do I. I know it's only a 4 pot. It doesn't take away from the point.

What are you driving? And is it really necessary to be getting into a dick measuring contest?
We can't all drive a M5.

Eric Cartman · 12-07-2018 08:30PM

Philb76 wrote: »

Should every manufacturers bread and butter engine not be the most reliable one

the 530i / 530d is probably the biggest volume seller between almost all US / UAE sales being petrol and the taxi/ fleet market in other countries opting for more poke

Johnnyhpipe · 12-07-2018 08:34PM

I used to drive an e46 for 3 years then an e92 for another 3. I should have taken out shares in my local mechanics!

Both great cars to drive, but personally had so many problems with them I would never consider another BMW.

CalamariFritti · 12-07-2018 08:38PM

Its nothing new. I was only little when I asked my dad would he ever buy a BMW and he replied BMW = Bring mich Werkstatt -> Bring me workshop. Thats...erm...a good while ago.

Having said that. I drove an E39 for nearly 14 years and she was terrific and reliable. I now have an F31 and its excellent so far, not a beep.

Edit: Just noticed my own wording.

Five years with no trouble and 'it' may even get promoted to 'she', too.

AlphaOmega1 · 13-07-2018 09:29AM

Silent Running wrote: »

Throw it at the dealer and say 'fix that' under the 5 year warranty.

Touchscreen key? I don't even see my key. It's in my pocket. And there it stays. Nissan have surround cameras on their Leaf.

But can you take out your key and pull the car out of a tight parking spot with the touchscreen controls while you stand there?

Silent Running · 13-07-2018 09:34AM

AlphaOmega1 wrote: »

But can you take out your key and pull the car out of a tight parking spot with the touchscreen controls while you stand there?

Pure gimmickery! You don't need a touchscreen key to do that. You can do it on your phone with a Tesla. The very idea of a touchscreen key is the epitome of backward thinking. Why not use the touchscreen phone that surely every BMW driver has, even if it is an Apple.

tossy · 13-07-2018 09:36AM

Its JD power, the QVC of surveys - weren't these the shower that were rating Subura as the most desirable car maker in the UK for years until it was discovered they were only surveying Subaru owners

Hyuandai most reliable.
BMW least reliable.

I know which one i'd choose and i'm a VAG ninja FFS

AlphaOmega1 · 13-07-2018 09:39AM

Silent Running wrote: »

Pure gimmickery! You don't need a touchscreen key to do that. You can do it on your phone with a Tesla. The very idea of a touchscreen key is the epitome of backward thinking. Why not use the touchscreen phone that surely every BMW driver has, even if it is an Apple.

but you already need a key, now you need to use your phone too? Thats stupid. Stop pretending you Korean scrap is = a 7 series in technology. recognize the bmw has much more features (that can break) and their owners are more likely to drop it into a dealer at the first sign of fault

btkm8unsl0w5r4 · 13-07-2018 09:45AM

Athletes visit the doctor and physiotherapist a lot more than your average person the same age. If JD power did a survey they would claim being a couch potato was better for your health. If taking this at face value make you feel better about your purchasing decisions then work away.

I have a 28 year old BMW and its still on the road because its owners over the years could be bothered fixing it. I doubt in 26 years Hyuandai will say the same thing

Silent Running · 13-07-2018 09:45AM

AlphaOmega1 wrote: »

but you already need a key, now you need to use your phone too? Thats stupid. Stop pretending you Korean scrap is = a 7 series in technology. recognize the bmw has much more features (that can break) and their owners are more likely to drop it into a dealer at the first sign of fault

Ah right. You're that type of poster. Nuff said.

BMW now the least reliable car brand

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